having problems with umax astra scanner

can anyone help PLEASE, when trying to use my scanner on vista shuttle and vista scan i get an error message saying scanner access fail.I took it back to staples and they exchanged it but the problem persists.Someone said I my need to re-install the disk that came with it but I dont have it any more

 

didn't staples give you the whole lot.
which scanner did you buy?

wen

 

Hi:
What model scanner is it and what operating system are you running?

You might want to go to the UMAX site at:
www.umax.com

And go to the support section.

Pull down the articles on uninstalling and re-installing the scanner software and think about doing that.
If you go to Device manager,take a look at your scanner entry and make sure it looks ok(no ? mark,etc)
How is the scanner connected(usb,parallel).Check that connection.

Vistascan gives you an option to test the scanner connection.Have you tried that and what happens.

Did this scanner ever work?

I had a similar problem and went through all the steps above to no avail and ended up having to do a clean install of the operating system.In my case,either a file had been corrupted or the registry was becoming corrupted,this is probably not your case.
Are you having any other flackey problems,like Operations exceptions,etc.

 

Sorry:Just re-read your post.You probably need to get back your installation disc.You will probably need it.

 

-Download VistaScan from Umax.
-Uninstall VistaScan.
-Start>Find>Files and Folders – Look In “C”.
-Search for “twain” and “twunk” (without quotes) and delete any files you find in the Windows folder.
- Search for VistaScan and Umax. Delete any you find.
- Empty the recycle bin.
- Install the VistaScan you downloaded from Umax.

This is the Umax procedure.

 

thanx all of you for your suggestions, I will try them and hope for the best.