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having problems with umax astra scanner

Discussion in 'Hardware' started by katyjagger, Dec 11, 2001.

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  1. katyjagger

    katyjagger Thread Starter

    Joined:
    Dec 11, 2001
    Messages:
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    can anyone help PLEASE, when trying to use my scanner on vista shuttle and vista scan i get an error message saying scanner access fail.I took it back to staples and they exchanged it but the problem persists.Someone said I my need to re-install the disk that came with it but I dont have it any more
     
  2. wen

    wen

    Joined:
    Jun 17, 2001
    Messages:
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    didn't staples give you the whole lot.
    which scanner did you buy?

    wen
     
  3. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:
    What model scanner is it and what operating system are you running?

    You might want to go to the UMAX site at:
    www.umax.com

    And go to the support section.

    Pull down the articles on uninstalling and re-installing the scanner software and think about doing that.
    If you go to Device manager,take a look at your scanner entry and make sure it looks ok(no ? mark,etc)
    How is the scanner connected(usb,parallel).Check that connection.

    Vistascan gives you an option to test the scanner connection.Have you tried that and what happens.

    Did this scanner ever work?

    I had a similar problem and went through all the steps above to no avail and ended up having to do a clean install of the operating system.In my case,either a file had been corrupted or the registry was becoming corrupted,this is probably not your case.
    Are you having any other flackey problems,like Operations exceptions,etc.
     
  4. pedroguy

    pedroguy

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    Jan 28, 2001
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    Sorry:Just re-read your post.You probably need to get back your installation disc.You will probably need it.
     
  5. slipe

    slipe

    Joined:
    Jun 27, 2000
    Messages:
    6,832
    -Download VistaScan from Umax.
    -Uninstall VistaScan.
    -Start>Find>Files and Folders – Look In “C”.
    -Search for “twain” and “twunk” (without quotes) and delete any files you find in the Windows folder.
    - Search for VistaScan and Umax. Delete any you find.
    - Empty the recycle bin.
    - Install the VistaScan you downloaded from Umax.

    This is the Umax procedure.
     
  6. katyjagger

    katyjagger Thread Starter

    Joined:
    Dec 11, 2001
    Messages:
    11
    thanx all of you for your suggestions, I will try them and hope for the best.
     
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