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having probs with blue screen upon shut down

Discussion in 'Windows XP' started by gfcutler, Jan 1, 2011.

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  1. gfcutler

    gfcutler Thread Starter

    Joined:
    Dec 31, 2005
    Messages:
    5
    I was having probs with start up screens missing and rang Dell.
    They suggested that I remove my video card and then replace it, also doing the same with my memory cards.
    I did this and the fault cleared, with me now starting up normally.
    Now I have a BSD upon shut down with a code ending with 0000007E and have to shut down by keeping the stop/start button pressed in. Anyone have any ideas what I can do to rid myself of this blue screen please?
    If I contact Dell again, I heavily suspect they'll recommend a re-install of Windows XP - which I don't want to do because of losing all of my programs.
    Thank you,

    Graham.
     
  2. daz1

    daz1 Banned

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