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Having trouble connecting to facebook

Discussion in 'Networking' started by Josiah94, Jan 14, 2013.

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  1. Josiah94

    Josiah94 Thread Starter

    Joined:
    Jan 14, 2013
    Messages:
    3
    I haven't been able to connect to facebook in about a month. m.facebook.com still works, so I've been using it as a temporary fix. Both https://facebook.com and www.facebook.com give the same error message:

    The connection has timed out
    The server at www.facebook.com is taking too long to respond.
    The site could be temporarily unavailable or too busy. Try again in a few
    moments.
    If you are unable to load any pages, check your computer's network
    connection.
    If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.

    Similar errors appear on all browsers. Checking for viruses, flushing my dns server, clearing my cache/cookies/ect, releasing/renewing IP in cmd, and changing networks have all failed to solve the problem. Said site works for everyone else in my dorm and worked for everyone else in my house, so I know the problem is my pc and not the network it's connected to. Any ideas?

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) II X2 250 Processor, AMD64 Family 16 Model 6 Stepping 2
    Processor Count: 2
    RAM: 4095 Mb
    Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
    Hard Drives: C: Total - 599353 MB, Free - 30583 MB; D: Total - 11023 MB, Free - 1609 MB;
    Motherboard: PEGATRON CORPORATION, Narra6
    Antivirus: (Utility originally said Norton Internet Security, Disabled, which is technically true as I've disabled Norton, but I use spybot/avg/malewarebytes)
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    this maybe a malware issue - we have a lot of facebook issues here - have a read here http://forums.techguy.org/web-email/1082711-facebook-not-working.html a number of links from Phantom010 who is one of our Trusted Advisor

    but first check

    Checking the Host file

    • Open Notepad - Start> Programs> Accessories> and right click on Notepad select "Run as Administrator" to open a notepad
    • Now goto 'File' > 'Open' and browse to the HOSTS file - which will be located in C:\WINDOWS\system32\drivers\etc. - you may need to change the drop down box next to the file name:box from Text Documents (*.txt) to ALL Files (*.*)
    • The file should look like the info at the bottom of this post

      Now all you need to do is copy and paste those results into a reply here
      to do that:
      From the notepad menu - choose Edit - Select all
      all the text will now be highlighted
      Next
      From the notepad menu - choose Edit - Copy

      Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
      The results from the notepad should now appear in the forum reply.
    • Once you are finished, go up to 'File' and click 'Save'. Make sure to change the Save as Type: box to All files.
      Otherwise, Notepad may add a .txt extension to the file which will keep it from working. If you don't have your system set to show extensions, it's easy to miss that.

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------


    # Copyright (c) 1993-2009 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1 localhost
    # ::1 localhost

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
     
  3. Josiah94

    Josiah94 Thread Starter

    Joined:
    Jan 14, 2013
    Messages:
    3
    # Copyright (c) 1993-2009 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1 localhost
    # ::1 localhost
    69.171.228.74 www.facebook.com
    69.171.228.74 https://www.facebook.com


    I removed the last two lines and it's working like a charm, thanks for the help!
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
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