Having trouble sending mvi file by outlook express

[Mack V]

I am trying to send a file (mvi) to a friend using outlook express and get a timed out error w/ a error of Ox800ccc19. The file gets to the end and stops, then nothing happens and the error message comes on. I am using windows xp, w/ firefox browser, and have tried outlook express and outlook with both doing the same thing. My digital camera is a cannon A85. I can watch the video but can't e-mail it. I have not been able to send any of my mvi files so far.
Thanks for any help.

 

[EAFiedler]

Hi Mack V

How large is the .mvi file?

Your ISP may have a limit on message sizes.

Have you tried zipping the file first?

Let us know.

 

[Mack V]

I have tried different sizes ranging from 4-9 megs. My provider allows me to send up to 10 megs. I am also sending it to the same provider receiver. That is sending from a cox customer to receiving customer using the cox service.

 

[EAFiedler]

Is your anti-virus program configured to scan emails?

If so, try disabling the email scanning and see if the message goes through.

Which anti-virus program are you using?

 

[Mack V]

Ok, I tried to send myself a very small file using the camera and it worked. Not sure why it won't do the larger ones as the provider allows larger files.

 

[Mack V]

Antivirus scaner is AVG. I will try and do that now.

 

[Mack V]

Didn't work by closing the avg scanner. I am headed to bed, thanks for the help so far.

 

[Elvandil]

Generally, you'll have better luck sending files through the mail if you zip them first. Unknown or little-used file types in particular may be deemed suspicious by some email systems/AV scanners. The file will also be smaller. For maximum compression, 7-zip the file:

http://www.7-zip.org/

 

[EAFiedler]

Zip the .mvi file and create your Message attaching the .zip file.
File > Save As
Save the message as an .eml file on your Desktop, which you can send over and over.

Then try creating a new Identity:
In Outlook Express,
File > Identities > Add New Identity
Name the Identity.
Click Yes when asked if you want to switch to the new Identity.

Recreate your email account.

After setting up the email account, send yourself a Test email to verify you can Send/Receive.

Then open the message you saved on the Desktop.
Click Send.

Let us know what happens.

 

[Mack V]

I tried to zip and send it. Same deal. Very strange.

 

[Elvandil]

Can you access your mail account as web mail? If you can, try attaching the file that way. If that doesn't work either, we can at least eliminate OE as a possibility and it would begin to look more server-related.