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Having trouble taking a test with my university browser.

Discussion in 'All Other Software' started by spiritwh, Dec 12, 2011.

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  1. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    Having trouble taking a test with my university browser. The university tech support cannot help me.

    Here are the details. I click on my Utest browser and put in the URL for my class website. Then I am taken to my class website home page. Within the class website, I click on Tests. The log in page comes up. After I log in, the browser displays a blank page instead of the test. I have tried downloading the browser, Utest, over and over again, but still the same thing. I have set Firefox to the default settings through internet options, and have also tried with IE. I did not have this problem before until I bought a new PC, since my other one quit on me. I am using Windows 7 now; my old computer that Utest worked on was Vista. I do not know what to do. I have to take my Final Exams by Wednesday.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Celeron(R) CPU B800 @ 1.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 2
    RAM: 1899 Mb
    Graphics Card: Intel(R) HD Graphics Family, 821 Mb
    Hard Drives: C: Total - 223012 MB, Free - 181009 MB;
    Motherboard: Acer, HMA51_HR
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled



    Please, can anyone help?
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Have you tried disabling McAfee?

    ===================================================================

    What does that site usually require to display its content? Do you have the latest Java Runtime Environment 1.6.0_29 (64-bit)?

    ===================================================================

    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.

    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, run HijackThis as Administrator or disable the UAC first.

    ===================================================================

    1- Run HijackThis again.
    2- Click on Open The Misc Tools section from the Main Menu.
    3- Click on Open Uninstall Manager.
    4- Click on Save list...
    5- Save the text file to the desktop.
    6- Copy and paste the log from Notepad into your next reply.
     
  3. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    First to answer your questions--I have tried disabling McAfee, and I do have the latest Java Runtime Environment 1.6.0_29 (64-bit). It is so crazy that the tech support at the university could not solve the problem, and it is the university that developed it. In case you need the download, here is the link to the OIS Secure Browser Utest.

    http://cstl.semo.edu/oisfiles/utbrowserclt/utbrowserclt.exe

    or you can go here:

    http://cstl.semo.edu/cstl/resources/downloads/index.asp and click on OIS Secure Browser.

    Here is my info:

    Acer Backup Manager
    Acer Crystal Eye Webcam
    Acer Crystal Eye Webcam
    Acer ePower Management
    Acer eRecovery Management
    Acer Games
    Acer Registration
    Acer ScreenSaver
    Acer Updater
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.1) MUI
    Agatha Christie - Death on the Nile
    Alcor Micro USB Card Reader
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    Backup Manager V3
    Bejeweled 2 Deluxe
    BitTorrent
    BitTorrentBar Toolbar
    Build-a-lot 4 - Power Source
    Chronicles of Albian
    Chuzzle Deluxe
    clear.fi
    clear.fi
    clear.fi
    clear.fi
    clear.fi Client
    Compatibility Pack for the 2007 Office system
    Contrôle ActiveX Windows Live Mesh pour connexions à distance
    Cradle of Rome 2
    D3DX10
    Dink Smallwood HD (remove only)
    Dora's World Adventure
    FATE: The Cursed King
    File Type Assistant
    Final Drive: Nitro
    Freemake Video Converter version 2.4.0
    Freemake Video Downloader
    Galerie de photos Windows Live
    Governor of Poker 2 Premium Edition
    Identity Card
    Intel(R) Control Center
    Intel(R) Management Engine Components
    Intel(R) Processor Graphics
    Intel(R) Rapid Storage Technology
    Java(TM) 6 Update 29
    Jewel Match 3
    Junk Mail filter update
    Launch Manager
    McAfee Internet Security Suite
    Mesh Runtime
    Microsoft Office 2000 Standard
    Microsoft Office 2010
    Microsoft Office PowerPoint 2003 Template Pack 3
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Word Supplemental Templates and Wizards
    Mozilla Firefox 8.0 (x86 en-US)
    MSVCRT
    MSVCRT_amd64
    Mystery of Mortlake Mansion
    newsXpresso
    newsXpresso
    Norton Online Backup
    NTI Media Maker 9
    Penguins!
    Plants vs. Zombies - Game of the Year
    Polar Bowler
    Polar Golfer
    Realtek High Definition Audio Driver
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Skype™ 5.3
    Times Reader
    Times Reader
    Torchlight
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update Installer for WildTangent Games App
    Virtual Villagers 5 - New Believers
    Visual Studio 2008 x64 Redistributables
    Welcome Center
    WildTangent Games App (Acer Games)
    Windows Live
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Mail
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer Resources
    Windows Live Writer Resources
    WinPcap 4.1.2
    Zuma's Revenge


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:38:07 PM, on 12/12/2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Lexmark 2600 Series\lxdnmon.exe
    C:\Program Files (x86)\Lexmark 2600 Series\lxdnMsdMon.exe
    C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
    C:\Program Files (x86)\Launch Manager\LManager.exe
    C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
    C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
    C:\Program Files (x86)\Launch Manager\LMworker.exe
    C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe
    C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Windows Live\Mail\wlmail.exe
    C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
    C:\Users\Debby\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    R3 - URLSearchHook: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\prxtbBitT.dll
    R3 - URLSearchHook: (no name) - {51a86bb3-6602-4c85-92a5-130ee4864f13} - (no file)
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20111116100322.dll
    O2 - BHO: BitTorrentBar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\prxtbBitT.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\prxtbBitT.dll
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
    O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
    O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
    O4 - HKLM\..\Run: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'Default user')
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files (x86)\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~2\mcafee\msc\mcsniepl.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
    O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Live Updater Service - Acer Incorporated - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: lxdnCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\x64\3\\lxdnserv.exe
    O23 - Service: lxdn_device - - C:\Windows\system32\lxdncoms.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Activation Service (McAWFwk) - McAfee, Inc. - c:\PROGRA~1\mcafee\msc\mcawfwk.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
    O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 12750 b
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Never install more than one antivirus on a computer. Uninstall AVG with the AVG Remover.
     
  5. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    OK I removed AVG with the tool. I then tried the browser again and it is still taking me to a blank page after I log in to the class website.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    The OIS Secure Browser is what you are trying to download without success?
     
  7. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    The OIS is downloading but there is no setup.exe file, so when I click on the download in my downloads window, I am asked if I want to run this file, and sometimes it asks if I want to save the file. When I run the file I type in the class website URL, then it takes me to the home page, which is good. Then when I click on the link to take the test, it asks for me to log on. I do, and then it takes me to a blank page. Everyone else in the class is able to access the test with the browser. Also, in Firefox, I am able to go to the test page, but of course, before it gives me access to the actual test it says I have to have the OIS Secure Browser but it does not take me to a blank page.

    When I am asked if I want to save the file I click on yes, the window disappears, and nothing else happens, but there should be some other windows that pop up that asks me to run setup or something like that.
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You have to note where the installer is being saved. Then, you need to run the installation from that location.
     
  9. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    I don't know how I can find where it is being saved, since when I download it, it asks me nothing except do I want to run this file. It does not ask me where I want it saved.
     
  10. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    The Tech Support at the University told me that it would save the utbsetup.exe file to my Desktop, but it does not.
     
  11. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    I thought I might mention that I am an online student, so I live 4 hours away from the university, otherwise I would just take my laptop in and let them try to figure it out from there instead of by phone. Just thought you might need to know in case you are wondering why I did not do that in the first place.
     
  12. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    When I run a search of my computer for utbsetup.exe, there are no results. I have downloaded this browser so many times I cannot count, and still I receive no setup file with it, just the UTest Browser itself. Also within the Utest Browser, I click on help and it says that installation failed.
     
  13. DVOM

    DVOM

    Joined:
    Jun 20, 2002
    Messages:
    1,716
    What browser are you using to download the OIS Secure Browser? I'm using Firefox and it asks whether I want to run it or save it. Firefox saves to the downloads folder by default.

    The executable file is "utbrowserclt.exe"

    Nevermind, a you showed up on a google search of "ois secure browser" over on the mozilla forum.

    At the top of Firefox, click "Edit" then "preferences" and on the first page, the "general" tab check to see what Firefox is set to do with downloads.

    Also, on that download page you posted, it says that Macromedia Flash Player is used with the online testing application. So be sure to install that.
     
  14. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    Thanks for your help. I will do as you suggest.
     
  15. spiritwh

    spiritwh Thread Starter

    Joined:
    Dec 12, 2011
    Messages:
    12
    I already have the latest Macromedia Flash Player, and I looked in the general tab and Firefox is set to save in the downloads folder. It only saves the actual UTest Browser Application, but not the setup file. I do not understand why it is not allowing the setup file to come through to my computer.
     
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