Having trouble un-installing AVG Internet Security

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Lockeyp

Ean
Thread Starter
Joined
Jan 1, 2008
Messages
820
I have been trying to uninstall this program because I am getting various messages one of which this is' Threat secure! We've safely locked this file in your quarantine. ( Win32:Evo-gen[Susp] in ...one_046401adf67e3d1f\msflacencoder.dll PID 0.
After running the program the program it list the of things that it have found and at the bottom of the window it tells you to 'install to fix ' after clicking this nothing happens, but below that it says' install AVG pc tuneup to fix this problem for free.' and every few minutes 'It say a suspicious item has been detected'
to try to get rid of this program I downloaded the AVG Remover program which is reporting that there are no items left. Before installing the program I uninstalled all of the anti-virus software to try to uncover the program, which I found to be futile. Your help would be invaluble.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8139 Mb
Graphics Card: AMD Radeon HD 7500M/7600M Series, 1024 Mb
Hard Drives: C: 902 GB (628 GB Free);
Motherboard: Sony Corporation, VAIO
Antivirus: Windows Defender, Disabled
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
moved to general security because this does not appear to be a malware removal problem but a problem with an antivirus
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Did you already remove the AVG Antivirus program? Does this program show up under Add/Remove programs in the control panel? The easiest method to uninstall completely would be to reinstall the AVG suite and then completely remove using the AVG Removal Tool. If that does not work then it will have to be removed manually.

https://www.avg.com/en-us/utilities
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Can you post a screenshot of the error message? It may be a fake antivirus program posing as AVG.
 
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