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Having trouble with an overheating laptop

Discussion in 'Games' started by TytoZ, Jan 24, 2019.

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  1. TytoZ

    TytoZ Thread Starter

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    So i am playing this game which i can only play for about two hours before my pc shuts down from overheating. I then wait (a couple o min) to let it cool down before i turn on the laptop again and continue where i left of, getting the ''critical heating error. press enter if you wish to continue normal startup'' screen, im just wondering how unhealthy this cycle is ? should i keep doing it?
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    We know nothing about your laptop.
    What is its brand name and model name and model number and serial number?

    Besides answering the above question, also do the following in your laptop:
    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your laptop will appear.
    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ----------------------------------------------------------------

    If you know for a fact that your laptop is shutting down from overheating, 30 - 60 minutes would be a more appropriate time for it to cool down before you turn it back on.

    Are you using your laptop on a hard flat surface?
    Have you checked its exhaust vents to see if they're clogged with dust?

    ----------------------------------------------------------------
     
    Last edited: Jan 24, 2019
  3. TytoZ

    TytoZ Thread Starter

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    OS Name Microsoft Windows 10 Home
    Version 10.0.17134 Build 17134
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-GO986MO
    System Manufacturer Hewlett-Packard
    System Model HP Pavilion 15 Notebook PC
    System Type x64-based PC
    System SKU G2A16EA#UUW
    Processor AMD A10-5745M APU with Radeon(tm) HD Graphics, 2100 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Insyde F.13, 21/11/2013
    SMBIOS Version 2.7
    Embedded Controller Version 30.35
    BIOS Mode UEFI
    BaseBoard Manufacturer Hewlett-Packard
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale Norway
    Hardware Abstraction Layer Version = "10.0.17134.471"
    Username DESKTOP-GO986MO\ayylg
    Time Zone W. Europe Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.19 GB
    Available Physical Memory 4.76 GB
    Total Virtual Memory 8.32 GB
    Available Virtual Memory 5.40 GB
    Page File Space 1.13 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualisation-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualisation Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

    yes, i usually wait 10-30 minutes, until the computer is completely cooled down. not dust clogged.
    i use a laptop fan stand, so its a hard surface. im just wondering if something really bad can happen if i keep doing the cycle of playing til the laptop overheats and then wait until its cooled then to play again.
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    Can you feel hot air coming out of the vents when the fan is on ?

    Also is it an HP Pavilion 15-N210EO laptop ?
     
  5. flavallee

    flavallee Trusted Advisor

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    In response to Allan's second question in post #4, you do appear to have a HP Pavilion 15-n210eo Notebook PC
    According to its support site, it originally came with Windows 8.1 64-bit.

    Its processor doesn't have the necessary "horsepower" for quality gaming, so it's my guess it's overheating during that 2-hour period and causing it to shut down.

    cpu.JPG

    ----------------------------------------------------------------
     
  6. TytoZ

    TytoZ Thread Starter

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    should i stop playing the game ? how unhealthy is it for my pc to get shut down by overheating all the time?
     
  7. flavallee

    flavallee Trusted Advisor

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    First Name:
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    Yes, stop playing games for awhile, then see if your laptop still overheats and shuts down.

    ---------------------------------------------------------------
     
  8. TytoZ

    TytoZ Thread Starter

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    Messages:
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    Not all games make the pc overheat, but this specific game does since my system doesnt meet the requirements, the pc vents starts blowing like crazy whenever im playing it. and thats just how the pc is, id have to get a better one if i want more game ''toleration''. what im wondering is if im risking any pc components or making the pc waaay slower or making the pc alot worse by: playing the game for an hour before it overheats and shuts down, waiting for it too cool down then to boot it up again and play util it yet again shuts down from overheating, and then repeating this process over and over until im tired of playing the game
     
  9. managed

    managed Trusted Advisor Spam Fighter

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    Can you actually feel the hot air blowing out of the vents ? There can be a blockage between the fan and it's heatsink which stops the air flow even if the fan is spinning fast.
     
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