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HDCP support/ built-in display question

Discussion in 'Windows 10' started by Dennis78, Nov 26, 2015.

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  1. Dennis78

    Dennis78 Thread Starter

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    Hi
    Can anyone please tell me how to find out if my Hp Desktop Computer pre-loaded with Windows 10 home 64 bit. Has a built in display and supports HDCP or not ? I bought terminator genisys on blu ray DVD Digital copy I have redeem the code in iTunes Store. But can not get the movie to play for me. Thank you for any help on this.
     
    RS-Guy likes this.
  2. RS-Guy

    RS-Guy

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    I have a similar issue. A year old Win 10 system that would down load and play HD content with the HDCP will no long will.
    The changes appears to have happened after the last iTunes up date. There has been no support from Apple so far.
     
  3. flavallee

    flavallee Trusted Advisor

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    What's the exact model name and model number of your HP desktop?
    What's the exact part/product number(P/N) on it?
    Is the disc drive in that HP desktop able to play blu-ray discs?
    Which media player are you trying to play it in?

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  4. Dennis78

    Dennis78 Thread Starter

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    Hi Flavallee I have a HP pavilion product name 550-a114 no can not play blu Ray discs. It's a DVD RW drive I bought Hp Desktop computer August. 14 2015
     
  5. flavallee

    flavallee Trusted Advisor

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    You appear to have a HP Pavilion 550-a114 Desktop PC which came with Windows 10 Home 64-bit.

    Here is the troubleshooting section on resolving Blu-ray DVD movie issues in Windows 10.

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  6. Dennis78

    Dennis78 Thread Starter

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    Hi Flavallee thank you for the link but do no see anything on help with Digital copy HD movies
     
  7. flavallee

    flavallee Trusted Advisor

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    Apparently I misunderstood you.
    I was thinking you bought that movie on Blu-ray disc.

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  8. Dennis78

    Dennis78 Thread Starter

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    Hi Flavallee sorry I did buy the blu Ray DVD Digital HD copy I enter the redeem it the Number through iTunes Store. It download with no trouble when I open it I get this ImageUploadedByTapatalk1448753833.833707.jpg
    When clicking on play I get this ImageUploadedByTapatalk1448753884.669694.jpg .
     
  9. flavallee

    flavallee Trusted Advisor

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    That desktop comes with an AMD A8-6410 APU processor and AMD Radeon R5 Series integrated graphics.

    Neither have a high benchmark score or are designed for gaming or anything graphic-extensive.

    Its my guess you need to install a graphics card that supports Windows 10 and supports high definition movies.

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  10. Dennis78

    Dennis78 Thread Starter

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    Flavallee I understand what you're saying. But I am just at a lost here I just redeem the Digital HD copy through iTunes Store. Of John wick in that plays with no problems at all. Thank you for all your help on this .
     
  11. flavallee

    flavallee Trusted Advisor

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    I've never bought high definition digital movies from Apple iTunes or anywhere else, so I don't know how the buying and playing process goes.
    Someone else here who is familiar with the process can better advise you.
    Your desktop may still need a proper graphics card.
    Good luck.

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