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HDD problems

Discussion in 'Hardware' started by bhath19, Oct 18, 2003.

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  1. bhath19

    bhath19 Thread Starter

    Apr 23, 2003
    My g/f recently accidently hit her tower with her knee and ever since when the computer is booting it says "S.M.A.R.T. status BAD, replace..." Does this mean that her HDD is about to fail for sure? I ran ScanDisk and it didn't correct the problem. I ran Active SMART on her computer and it said it didn't pass the Spin-up Retry Count, the threshold value is 223, and the actual value of her computer's HDD is 215. Is there anyway to fix this w/o getting a new HDD?
  2. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    S.M.A.R.T. is usually right.

    You can go to the manufacturer's website and download a utility to test the drive - somethimes this utility can attamt to fix the drive too. Also, depending on the drive it may a 1 or 3 year warranty - check the manufacturer's site for warranty.
  3. rockinmale


    Feb 7, 2003
    Hi bhath19!

    Unfortunately hard drives are very sensitive pieces of equipment. A decent bang or a drop will kill a hard drive. If the computer was on when this happened. Chances are the head crashed into the platter killing all those sectors on the drive. The error your receiving is telling you that the drive is not working properly. SMART stands for (self monitoring analysis and reporting technology). If smart is telling you the drive is bad. It's gone you will need to replace the drive. Not sure if the drive is still under warranty. Rma it and see if they replace the drive or not.

    FYI: If the date stamp on the drive is before oct 2002. The drive has a three year warranty after that its only 1 year.

    It's not the best news, but at least now you know where you stand in this situation.

    Good luck!
    Let us know how it turns out.
  4. DaveBurnett

    DaveBurnett Account Closed

    Nov 11, 2002
    Before you write it off completely, just try reseating the power and all ide cables. Sometimes, if they are not making perfect contact you can get similar symptoms.
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