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Headset Sound Distortion, Keyboard Malfunctions, Other Malfu

Discussion in 'Hardware' started by CStarker, Dec 20, 2018.

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  1. CStarker

    CStarker Thread Starter

    Joined:
    Feb 24, 2018
    Messages:
    2
    OS: Windows 10 64-bit

    MB: MSI Z77 Mpower

    Keyboard: Dell (Generic)

    Headset: Plantronics Gamecom 780


    Symptoms:

    Sound from the headset will occasionally distort with a buzzing timbre regardless of currently running application.

    Headset will stop producing sound and recording on microphone regardless of currently running application. Very rarely, this will be accompanied by a complete loss of keyboard functionality and can only be fixed with a PC restart.


    Attempted Solutions:

    Reinstalled motherboard audio drivers.

    Reinstalled headset drivers.
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,631
    First Name:
    Jim
    This actually sounds like an USB issue, and not the audio drivers. The main key here being the keyboard issue. Possible causes: USB drivers, motherboard USB controller fault, or a faulty USB device connected to the computer.

    Just as an FYI, when you are using an USB audio device such as a headset, the motherboard or sound card audio chipset are not used (thus those drivers will make no difference).
     
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