Hellgate: London boofed

Hi all
Having tried th edemo, I go tHellgate. Looks good, plays well, wonderful. EXCEPT.. after a few hours play, it ceashed. No prob thinks me, start up again. At which point it hangs on loading screen. Then not responding. Ok, try again. Same thing. Update available, get that, hey, I get into the game!! Only framerate is near enough 2 fps if Im lucky, it lags more than a dead dog on a walk, and is unplayable. As far as sys specs go, I am pretty sure I hit the minimum. (That was sarcasm, BTW, sorry!). I have spoken to the shop I bought it from, their reply is "tough, its your problem", surprisingly enough.
If anyone knows why I get this prob , let me know. Otherwise Hellgate and London will be very closelt acquainted very soon.

 

Quick update... uninstalled, reinstalled, got the update, now its even worse. I get to the main title page, well and good except for the fact there are no options. No start, no options, no exit game, nothing. This is getting to be a real pain, I was always under the impression that patches FIXED thigs, not broke them. If this carries on, there could be a couple of emails to their support centre that arent too nice. And yes, I tried the help pages.. about as much use as a dead snake in a sack race.GRRRRRR