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Helllllllp!

Discussion in 'Web & Email' started by zizi, Jan 31, 2005.

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  1. zizi

    zizi Thread Starter

    Joined:
    Jan 31, 2005
    Messages:
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    Oh boy i hope someone can help me out. As i've been tearing my hair out at my computer, for i can't access one of my favourite sites. The problem started about a week ago. before that i had absolutely no problem accessing it. But for the past week evertime i try to connect to it i get a page saying:
    GATEWAY TIMEOUT

    the following error occured:

    server unreachable

    please contact the administrator

    Well i contacted the websites admin and he said this:

    "We have not experienced any outages, you may want to check your computer, for viruses or spyware. Additionally, if you are using AOL, do not connect to the site using the AOL software. Simply connect to AOL as normal, and then using Internet Explorer to connect to the site. Thanks."

    Well i don't have AOL so its not that. i just don't know what to do, as i don't know that much about computers. Please help
    by the way i have windows xp
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    If you posted the website address, we could verify that it is actually reachable?
     
  3. zizi

    zizi Thread Starter

    Joined:
    Jan 31, 2005
    Messages:
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  4. StumpedTechy

    StumpedTechy

    Joined:
    Jul 7, 2004
    Messages:
    7,234
    This is the only site your having problems with all others work fine?
     
  5. zizi

    zizi Thread Starter

    Joined:
    Jan 31, 2005
    Messages:
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    yeah its just this one all the other sites i go to are fine, perfect its just this one. Like i said it was fine until a week ago so its so frustrating :(
     
  6. zizi

    zizi Thread Starter

    Joined:
    Jan 31, 2005
    Messages:
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    anyone out there who can help me?
     
  7. ceri sheeran

    ceri sheeran

    Joined:
    Aug 15, 2003
    Messages:
    894
    Hi,

    Delete all your temporary internet files

    Run AV & Spyware scans

    Carry out virus scans with fully up to date signature files or on line

    http://www.sarc.com

    or

    http://uk.trendmicro-europe.com/consumer/products/housecall_launch.php

    Then download and install Spyware removal software.

    Ad-Aware, Spywareblaster, Spybot & CWshredder.

    http://www.lavasoftusa.com/software/adaware/

    http://www.javacoolsoftware.com/spywareblaster.html

    http://www.safer-networking.org/en/index.html

    http://www.softpedia.com/public/cat/10/17/10-17-150.shtml

    Run each, update all of them and then run again, removing everything found.

    Also install and run A Squared free or the pay version

    http://www.emsisoft.com/en/

    hth

    Ceri
     
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