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Help a rookie out with his problem!!

Discussion in 'Networking' started by bennyhury, Apr 20, 2010.

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  1. bennyhury

    bennyhury Thread Starter

    Joined:
    Apr 20, 2010
    Messages:
    1
    Hi guys,

    Im new to the site and am a complete tech idiot :eek:, so dont know much about these kinds of things! basically a few days ago my laptop stopped connecting to the wireless router in the house (it previously worked fine). it is a sky broadband router. everytime i try to connect, windows comes up with the message 'windows could not connect because it did not recieve any response from the router'. however my other housemates can connect to the internet wirelessly without any trouble. iv scoured the net (on other computers!) to try and find a solution, but so far have been unlucky. Ihope someone can help me out!! any help would be much appriciated :confused:.
     
  2. AshleeD

    AshleeD

    Joined:
    Apr 16, 2010
    Messages:
    230
    You said you have scoured the net what are some of the things you have tried.

    That suggests the WIFI adapter is on at least and the router is working. Have you tried connecting with an ethernet cable? Have you tried moving closer to the router to rule out interference? I just had a quick look (as i've never had this problem) and solutions on the site ranged from laptop system batteries to changing the channels on the router. So a basic idea of what you have tried would help. An exact quote of the error message would be of use here too. I looked it up and only got a link back to this site.
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,429
    First Name:
    Wayne
    would you do the following

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    {Ping Tests}

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.191.93.53
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:

    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to
    --

    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - XP

    http://www.tp-link.com/support/showfaq.asp?id=186
    - delete the preferred networks
    start> control panel> network connections> right click on the wireless connection> listed wireless networks tab in the preferred network list click on each one and - remove button

    you will then have to enter the wireless security key for any networks you connect to
    ------------------------------------------------------------------------

    Some questions to help us
    - Who is your ISP (Internet Service Provider)
    - Make and Exact model of Router, Modem or router/modem combination
    - What windows version or other OS are running on each laptop Xp, Vista, 7, ubuntu etc
    - Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
    - If using wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
    - If using wireless encryption, try deleting the wireless profiles - post back results
    - Most laptops have a wireless switch - some a physical switch other use a combination of the FN key + one of the F key to toggle on/off - make sure this is on
    - Try booting into safe mode with networking, to do that tap F8 as the PC boots and choose from menu - post back the results here
    - Try doing a system restore to a date before the problem start - post the result here
     
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