- Apr 23, 2020
That sounds like a separate issue.I forgot to mention that when it does this I can't restart it or close so I plug out the charger and somehow it truns off although the battery is in and it's working
Thanks IAM sure that would help meIf the driver reinstall doesn't help that laptop probably uses some of the Ram for graphics so try re-seating the Ram, by taking it out then putting it back.
Touch something metallic like the hard drive with both hands first to remove any static and try to hold the Ram stick(s) at the edges and avoid touching the gold contacts.
This video should help :-
If it still has the problem it may be overheating, can you hear the fan and feel hot air coming out of the vent on the left side when playing a game ? You can try cleaning the fan and it's heatsink yourself by blowing into the vent with a can of air.
If that doesn't help you can dismantle the laptop to check the fan and it's heatsink aren't clogged up, it's quite a long job, this video shows how, the fan is removed at about 7:50 :-
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