Hello all,
I was asked to disinfect a friend's computer that was absolutely infested with virii, malware, spyware, and the like. I began by installing and running AVGh antivirus. After running a full scan, I was asked how I wanted to proceed regarding a particular infected file (unfortunately I did not write down the filename) and I choose either delete/qyuantine. Immediately
following, I was greeted with a blue screen that read 0xC000021A error. Since then, I have tried every possible way to boot: Safe Mode, Last previous configuration, etc. I also tried booting from the Dell utility partitiion and all those tests Passed (even the OS/Boot up test- go figure). Because all of these boots were unsuccessful, I decided the only way to fix this would be a fresh format. Well I can't even do that! I choose boot from CD and still get the blue screen with the same error! How in the world can I fix this if I can't even format and reinstall the OS? Any ideas?
I have googled endlessly and failed to come up with a solution. I read Microsoft's documentation but there is no way for me to follow the steps since I cannot access any kind of prompt.
Thanks so much in advance.
I was asked to disinfect a friend's computer that was absolutely infested with virii, malware, spyware, and the like. I began by installing and running AVGh antivirus. After running a full scan, I was asked how I wanted to proceed regarding a particular infected file (unfortunately I did not write down the filename) and I choose either delete/qyuantine. Immediately
following, I was greeted with a blue screen that read 0xC000021A error. Since then, I have tried every possible way to boot: Safe Mode, Last previous configuration, etc. I also tried booting from the Dell utility partitiion and all those tests Passed (even the OS/Boot up test- go figure). Because all of these boots were unsuccessful, I decided the only way to fix this would be a fresh format. Well I can't even do that! I choose boot from CD and still get the blue screen with the same error! How in the world can I fix this if I can't even format and reinstall the OS? Any ideas?
I have googled endlessly and failed to come up with a solution. I read Microsoft's documentation but there is no way for me to follow the steps since I cannot access any kind of prompt.
Thanks so much in advance.