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Help and Support Broken

Discussion in 'Windows XP' started by mnemonix, Jan 12, 2003.

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  1. mnemonix

    mnemonix Thread Starter

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    Jan 11, 2003
    Messages:
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    please delete
     
  2. Dan O

    Dan O

    Joined:
    Feb 13, 1999
    Messages:
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    What version of Windows are your running?

    Have you ran: Sfc [/Scanonce] [/Scanboot] [/Cancel] [/Quiet]
     
  3. mnemonix

    mnemonix Thread Starter

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    please delete
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
  5. mnemonix

    mnemonix Thread Starter

    Joined:
    Jan 11, 2003
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    please delete
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    This is from Kelly's site:


    Helpctr.exe not responding - Go to Start/Run and type in: Helpctr.exe.

    For some users this has restored the functionality in the Start Menu.

    If the above didn't help:

    Check your settings here: Go to Start/Run/Regedit and navigate to this
    key:

    HKEY LOCAL MACHINE\System\CurrentControlSet\Control\Session
    Manager\Environment

    In the right pane if windir is listed under type as REG SZ, it needs to
    be changed to REG EXPAND SZ, Value Data: C\Windows.

    If this is the case:

    Go to: HKEY LOCAL MACHINE\System\CurrentControlSet\Control\Session
    Manager\Environment

    Right click on Environment, then choose Export, name it and save it.
    Then go to the right pane, right click in an empty area and choose
    New/Expandable String Value. Name it windir. Then double click it and
    under Value data, type in: C:\WINDOWS

    From there, right click and delete the windir which type was listed as
    REG SZ then hit refresh (F5).

    To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
    Right click and choose install. Have your CD handy.

    Note: The folder is hidden by default. Go to Start/Run and type in:
    control folders. View: Show hidden files and folders and uncheck Hide
    extensions for known file types.

    --
    All the Best,
    Kelly
     
  7. mnemonix

    mnemonix Thread Starter

    Joined:
    Jan 11, 2003
    Messages:
    76
    please delete
     
  8. Dan O

    Dan O

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    Feb 13, 1999
    Messages:
    8,974
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