Help and Support Broken

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Joined
Feb 13, 1999
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What version of Windows are your running?

Have you ran: Sfc [/Scanonce] [/Scanboot] [/Cancel] [/Quiet]
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
This is from Kelly's site:


Helpctr.exe not responding - Go to Start/Run and type in: Helpctr.exe.

For some users this has restored the functionality in the Start Menu.

If the above didn't help:

Check your settings here: Go to Start/Run/Regedit and navigate to this
key:

HKEY LOCAL MACHINE\System\CurrentControlSet\Control\Session
Manager\Environment

In the right pane if windir is listed under type as REG SZ, it needs to
be changed to REG EXPAND SZ, Value Data: C\Windows.

If this is the case:

Go to: HKEY LOCAL MACHINE\System\CurrentControlSet\Control\Session
Manager\Environment

Right click on Environment, then choose Export, name it and save it.
Then go to the right pane, right click in an empty area and choose
New/Expandable String Value. Name it windir. Then double click it and
under Value data, type in: C:\WINDOWS

From there, right click and delete the windir which type was listed as
REG SZ then hit refresh (F5).

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
Right click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in:
control folders. View: Show hidden files and folders and uncheck Hide
extensions for known file types.

--
All the Best,
Kelly
 
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