help... Blue Screen and dump file

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

popsi

Thread Starter
Joined
Mar 11, 2015
Messages
6
Hi guys,

I got Blue screen and dump files.

I would be grateful if you can tell me what went wrong.

Many thanks!
 

Attachments

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,401
Hi, minidump file scan result - in part.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004444c9b, address which referenced memory

Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbc100
0000000000000000

CURRENT_IRQL: 2

FAULTING_IP:
L1C62x64+6c9b
fffff880`04444c9b 488b08 mov rcx,qword ptr [rax]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: googledrivesyn


LAST_CONTROL_TRANSFER: from fffff80002a82469 to fffff80002a82ec0

STACK_COMMAND: kb

FOLLOWUP_IP:
L1C62x64+6c9b
fffff880`04444c9b 488b08 mov rcx,qword ptr [rax]

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: L1C62x64+6c9b

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: L1C62x64

IMAGE_NAME: L1C62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51e4eeac

FAILURE_BUCKET_ID: X64_0xD1_L1C62x64+6c9b

BUCKET_ID: X64_0xD1_L1C62x64+6c9b

Followup: MachineOwner
======
L1C62x64.sys
NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller.
http://www.systemlookup.com/Drivers/3666-L1C62x64_sys.html
Update the driver.
I could not locate the official Atheros website.
http://www.pcpitstop.com/libraries/driver/vendor.asp?vendor=atheros.html
======
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 

popsi

Thread Starter
Joined
Mar 11, 2015
Messages
6
I searched more upon your LAN remark, and found out that there is a problem with this LAN driver which was not solved by Gigabyte, no newer driver was written.

The only suggested Solution was to add a PCI-E Lan card and disable the onboard LAN.

In that case, which LAN cards would you recommend?

Thanks a lot
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,401
Before you do the above - when does the blue screen occur, you are able to access the internet using this pc?
Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
It seems to be pointing to - 'PROCESS_NAME: googledrivesyn'

Some reasons for Blue Screens
New hardware - software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
======
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 

popsi

Thread Starter
Joined
Mar 11, 2015
Messages
6
While continue to search for more error reports on th Internet, I have had only 2 times this Blue screen so far, I know because I have looked at the minidump folder and did not see any new dump file which was created.

Let's wait for the next blue screen if arrives... to see what will be on the dump file?

The thing is that I wanted to be sure the problem is not hardware or defected system installation, before I start to "load" the computer with the software I need to work with...

Thanks a lot
 

popsi

Thread Starter
Joined
Mar 11, 2015
Messages
6
When the blue screen appeared last time it was while I was writing a post in some Internet forum, after the blue screen and dump dile created the PC boot's ur self and came back with syste, msg that the computer recovered from something and offered details in a dump file.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,401
Ok - keep us updated.
You still haven't posted the following.
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe

Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 

popsi

Thread Starter
Joined
Mar 11, 2015
Messages
6
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8150 Mb
Graphics Card: NVIDIA GeForce GTX 680, -2048 Mb
Hard Drives: C: Total - 953766 MB, Free - 774153 MB; D: Total - 238464 MB, Free - 60561 MB; F: Total - 476937 MB, Free - 193669 MB;
Motherboard: Gigabyte Technology Co., Ltd., Z77-D3H
Antivirus: AVG AntiVirus 2015, Updated and Enabled

**********************

Results of screen317's Security Check version 0.99.98
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus 2015
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 64-bit 8 Update 31
Google Chrome (41.0.2272.76)
Google Chrome (41.0.2272.89)
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

popsi

Thread Starter
Joined
Mar 11, 2015
Messages
6
after few days more without further blue screen, I have also disabled power saving option on the driver via the control panel - to be on the save side.

I can't say that problem is solved since I don't know yet really what was the problem, but for now a cease fire from Blue Screen exist up to this minute...
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top