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help... Blue Screen and dump file

Discussion in 'Windows 7' started by popsi, Mar 11, 2015.

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  1. popsi

    popsi Thread Starter

    Joined:
    Mar 11, 2015
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    Hi guys,

    I got Blue screen and dump files.

    I would be grateful if you can tell me what went wrong.

    Many thanks!
     

    Attached Files:

  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    Hi, minidump file scan result - in part.
    ======
    L1C62x64.sys
    NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller.
    http://www.systemlookup.com/Drivers/3666-L1C62x64_sys.html
    Update the driver.
    I could not locate the official Atheros website.
    http://www.pcpitstop.com/libraries/driver/vendor.asp?vendor=atheros.html
    ======
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
     
  3. popsi

    popsi Thread Starter

    Joined:
    Mar 11, 2015
    Messages:
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    I searched more upon your LAN remark, and found out that there is a problem with this LAN driver which was not solved by Gigabyte, no newer driver was written.

    The only suggested Solution was to add a PCI-E Lan card and disable the onboard LAN.

    In that case, which LAN cards would you recommend?

    Thanks a lot
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    Before you do the above - when does the blue screen occur, you are able to access the internet using this pc?
    Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    It seems to be pointing to - 'PROCESS_NAME: googledrivesyn'

    Some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
    ======
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    ======
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
     
  5. popsi

    popsi Thread Starter

    Joined:
    Mar 11, 2015
    Messages:
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    While continue to search for more error reports on th Internet, I have had only 2 times this Blue screen so far, I know because I have looked at the minidump folder and did not see any new dump file which was created.

    Let's wait for the next blue screen if arrives... to see what will be on the dump file?

    The thing is that I wanted to be sure the problem is not hardware or defected system installation, before I start to "load" the computer with the software I need to work with...

    Thanks a lot
     
  6. popsi

    popsi Thread Starter

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    Messages:
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    When the blue screen appeared last time it was while I was writing a post in some Internet forum, after the blue screen and dump dile created the PC boot's ur self and came back with syste, msg that the computer recovered from something and offered details in a dump file.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    Ok - keep us updated.
    You still haven't posted the following.
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe

    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/dl/123/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
     
  8. popsi

    popsi Thread Starter

    Joined:
    Mar 11, 2015
    Messages:
    6
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8150 Mb
    Graphics Card: NVIDIA GeForce GTX 680, -2048 Mb
    Hard Drives: C: Total - 953766 MB, Free - 774153 MB; D: Total - 238464 MB, Free - 60561 MB; F: Total - 476937 MB, Free - 193669 MB;
    Motherboard: Gigabyte Technology Co., Ltd., Z77-D3H
    Antivirus: AVG AntiVirus 2015, Updated and Enabled

    **********************

    Results of screen317's Security Check version 0.99.98
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    AVG AntiVirus 2015
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Java 64-bit 8 Update 31
    Google Chrome (41.0.2272.76)
    Google Chrome (41.0.2272.89)
    ````````Process Check: objlist.exe by Laurent````````
    AVG avgwdsvc.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````
     
  9. popsi

    popsi Thread Starter

    Joined:
    Mar 11, 2015
    Messages:
    6
    after few days more without further blue screen, I have also disabled power saving option on the driver via the control panel - to be on the save side.

    I can't say that problem is solved since I don't know yet really what was the problem, but for now a cease fire from Blue Screen exist up to this minute...
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    Ok - keep us updated.
     
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