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Help - Browser Redirects and Windows Update not opening

Discussion in 'Virus & Other Malware Removal' started by cmcquate, May 31, 2010.

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  1. cmcquate

    cmcquate Thread Starter

    Joined:
    May 31, 2010
    Messages:
    6
    My wife's computer seems to have developed a Virus/malware problem even though we are running McAfee. I started out as just browser redirects, but has progressed and she tried STOPZilla! which seemed to make things worse (I was out of town and this is her work from home computer). Now McAfee seems corrupt - will not open all the way, Internet Explorer is corrupt, and every time I do anything to try and fix it, it will not connect to the Internet anymore. I have finally thrown up my hands, loaded Firefox and decided to ask for help as I am not getting anywhere. I am posting the HiJack This log that I ran moments ago. Please respond with further troubleshooting steps. Thank you in advance for any help you can provide!

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:28:31 PM, on 5/31/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Unable to get Internet Explorer version!
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\System32\brsvc01a.exe
    C:\WINDOWS\System32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\CSHelper.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Google\Update\GoogleUpdate.exe
    C:\WINDOWS\system32\inetsrv\inetinfo.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\Tripp Lite\PowerAlert\Engine\pa.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\mqsvc.exe
    C:\WINDOWS\system32\mqtgsvc.exe
    C:\WINDOWS\system32\BRMFRSMG.EXE
    C:\WINDOWS\Explorer.EXE
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Microsoft IntelliType Pro\type32.exe
    C:\Program Files\Microsoft IntelliPoint\point32.exe
    C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
    C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\System32\MDM.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
    O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcStd7_0_8 -reboot 1
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
    O4 - Global Startup: PowerAlert Log Viewer.lnk = C:\Program Files\Tripp Lite\PowerAlert\Console\logview.exe
    O4 - Global Startup: PowerAlert Status Console.lnk = C:\Program Files\Tripp Lite\PowerAlert\Console\pastatus.exe
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O8 - Extra context menu item: Open Client to monitor &1 - C:\WINDOWS\web\AOpenClient.htm
    O8 - Extra context menu item: Open Client to monitor &2 - C:\WINDOWS\web\AOpenClient.htm
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O15 - Trusted Zone: www.gamls.com
    O15 - Trusted Zone: http://hqfv.hanqual.com
    O15 - Trusted Zone: *.instanetforms.com
    O15 - Trusted Zone: http://*.instanetforms.com
    O15 - Trusted Zone: www.mars-services.com
    O15 - Trusted Zone: http://*.mcafee.com
    O15 - Trusted Zone: www.propertysmart.us
    O15 - Trusted Zone: *.rexplorer.net
    O15 - Trusted Zone: *.transactiondesk.com
    O16 - DPF: ImageUploader - http://www.assetval.com/app/ImageUploader.CAB
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.caminova.net/ja/downloads/getmodule.aspx?lang=ja
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {341FF14B-00CB-49F5-A427-A164DF1D5E1F} (MALPlaybackCtrl Class) - http://musicstore.connect.com/XSL/mb_us/html/activexplayer/SMALStreaming.cab
    O16 - DPF: {434A2E00-1F9C-4DD6-ADE5-49923398FAB7} (ctlProductChecker.ProductChecker) - http://bcontractors.safeguardproperties.com:8040/property/ProductChecker.cab
    O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://support.rexplorer.net/iftw_install//iftwclix.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1123517291796
    O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.kw.com/listings/includes/ImageUploader4.cab
    O16 - DPF: {7B62F6EE-D046-11D3-9C5E-0060082627F7} (TWDownloader Class) - https://smsg.indymacbank.com/messenger/download/TWDownload.cab
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {89F9AA82-9B9F-4D1C-A637-33388558FAAC} (AutoImport1_5_9.GW_Import_Control) - http://www.paulding.k12.ga.us/calendars/ccuweb/cab/ccuweb1_5_9.cab
    O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) - http://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
    O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.0 Control) - http://www.mainstreetval.com/ImageUploader3.cab
    O16 - DPF: {A662DA7E-CCB7-4743-B71A-D817F6D575DF} (Autodesk DWF Viewer Control) - http://www.autodesk.com/global/dwfviewer/installer/DwfViewerSetup.cab
    O16 - DPF: {CAA057EE-809B-48E4-BE9C-367C32486C0D} (Crystal Print Control 10.0) - https://cor.countrywide.com/crystalreportviewers10/ActiveXControls/PrintControl.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://otxevents.webex.com/client/v_mywebex-t20/event/ieatgpc.cab
    O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - https://www.assetlinklp.com/AssetLinkPortal/XUpload.ocx
    O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} (Image Uploader Control) - http://www.mainstreetval.com/ImageUploader4.cab
    O16 - DPF: {F375116A-793C-11D2-BFE1-444553540001} (First American Res MapActiveX Control) - http://realist2.firstamres.com/mapviewer/mapviewer.cab
    O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: McAfee Application Installer Cleanup (0056211275328824) (0056211275328824mcinstcleanup) - McAfee, Inc. - C:\WINDOWS\TEMP\005621~1.EXE
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
    O23 - Service: CopySafe Helper Service (CSHelper) - Unknown owner - C:\WINDOWS\system32\CSHelper.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: PEVSystemStart - Unknown owner - C:\ComboFix\PEV.cfxxe
    O23 - Service: PowerAlert Agent - Unknown owner - C:\Program Files\Tripp Lite\PowerAlert\Engine/pa.exe
    O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe

    --
    End of file - 15793 bytes
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please refrain from doing any fixing of your own while I am assisting you with this problem. I need to keep track of what is going on as the order in which we do things can often be important.
    • If this is a company owned system or a work computer let me know.
    • Please reply to this thread. Do not start a new topic.



    Step 1

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.



    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much and make the space cleaner.
     
  3. cmcquate

    cmcquate Thread Starter

    Joined:
    May 31, 2010
    Messages:
    6
    Ran the OTS Scan and am posting the results and will be running the GMER scan momentarily. Thank you for your help!
     

    Attached Files:

    • OTS.Txt
      File size:
      239.5 KB
      Views:
      2
  4. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Alright.
     
  5. cmcquate

    cmcquate Thread Starter

    Joined:
    May 31, 2010
    Messages:
    6
    Sorry it has taken so long to get this to you, but it gave me a really hard time to get it to scan and save a file. I finally had to run it without the files setting checked. Anyway, thanks for your patience.
     

    Attached Files:

  6. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Good job. Don't worry about delays.

    It looks like this file has been infected with the culprit of your problems:


    Let's do this:


    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop



    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
     
  7. cmcquate

    cmcquate Thread Starter

    Joined:
    May 31, 2010
    Messages:
    6
    Combofix log is attached as requested
     

    Attached Files:

  8. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    It looks like it tried but failed. Let's see if this will get it:


    Download TDSSKiller and save it to your Desktop.

    • Extract the file and run it.
    • Once completed it will create a log in your C:\ drive
    • Please post the contents of that log
     
  9. cmcquate

    cmcquate Thread Starter

    Joined:
    May 31, 2010
    Messages:
    6
    THANK YOU for all of your assistance. This has been an exhausting endeavor gut hopefully one that can have happy results. The tdsskiller scan ran fairly quickly and I have copy and pasted the results log below.


    15:30:30:671 2552 TDSS rootkit removing tool 2.3.2.0 May 31 2010 10:39:48
    15:30:30:671 2552 ================================================================================
    15:30:30:671 2552 SystemInfo:

    15:30:30:671 2552 OS Version: 5.1.2600 ServicePack: 3.0
    15:30:30:671 2552 Product type: Workstation
    15:30:30:671 2552 ComputerName: BETHCOMPUTER
    15:30:30:671 2552 UserName: The McQuates
    15:30:30:671 2552 Windows directory: C:\WINDOWS
    15:30:30:671 2552 Processor architecture: Intel x86
    15:30:30:671 2552 Number of processors: 2
    15:30:30:671 2552 Page size: 0x1000
    15:30:30:671 2552 Boot type: Normal boot
    15:30:30:671 2552 ================================================================================
    15:30:30:968 2552 Initialize success
    15:30:30:968 2552
    15:30:30:968 2552 Scanning Services ...
    15:30:31:625 2552 Raw services enum returned 380 services
    15:30:31:640 2552
    15:30:31:640 2552 Scanning Drivers ...
    15:30:32:281 2552 ACPI (8fd99680a539792a30e97944fdaecf17) C:\WINDOWS\system32\DRIVERS\ACPI.sys
    15:30:32:343 2552 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\drivers\ACPIEC.sys
    15:30:32:453 2552 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
    15:30:32:484 2552 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
    15:30:32:531 2552 agp440 (08fd04aa961bdc77fb983f328334e3d7) C:\WINDOWS\system32\DRIVERS\agp440.sys
    15:30:32:703 2552 ALCXSENS (a9355a51698f6901b362ef738b15631d) C:\WINDOWS\system32\drivers\ALCXSENS.SYS
    15:30:33:031 2552 ALCXWDM (744cd5d2a92c34513c34e855cd651988) C:\WINDOWS\system32\drivers\ALCXWDM.SYS
    15:30:33:328 2552 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
    15:30:33:359 2552 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
    15:30:33:546 2552 ati2mtag (0c2ca1c294938139829b1983a0c38b31) C:\WINDOWS\system32\DRIVERS\ati2mtag.sys
    15:30:33:703 2552 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
    15:30:33:750 2552 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys
    15:30:33:843 2552 basic2 (1b9c81ab9a456eabd9f8335f04b5f495) C:\WINDOWS\system32\DRIVERS\HSF_BSC2.sys
    15:30:33:906 2552 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys
    15:30:33:968 2552 brfilt (4ba311473e0d8557827e6f2fe33a8095) C:\WINDOWS\system32\Drivers\Brfilt.sys
    15:30:34:031 2552 Bridge (f934d1b230f84e1d19dd00ac5a7a83ed) C:\WINDOWS\system32\DRIVERS\bridge.sys
    15:30:34:031 2552 BridgeMP (f934d1b230f84e1d19dd00ac5a7a83ed) C:\WINDOWS\system32\DRIVERS\bridge.sys
    15:30:34:078 2552 BrPar (4a26f3d9d8a3383b236ad5989ab8e8e5) C:\WINDOWS\System32\drivers\BrPar.sys
    15:30:34:125 2552 BrSerWDM (8e06cd96e00472c03770a697d04031c0) C:\WINDOWS\system32\Drivers\BrSerWdm.sys
    15:30:34:156 2552 BrUsbMdm (37e2d0b12ddf536cd64af6eb3b580ef8) C:\WINDOWS\system32\Drivers\BrUsbMdm.sys
    15:30:34:203 2552 BrUsbScn (1c5f014048e5b2748c1a8ad297c50b6f) C:\WINDOWS\system32\Drivers\BrUsbScn.sys
    15:30:34:265 2552 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys
    15:30:34:328 2552 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
    15:30:34:359 2552 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
    15:30:34:437 2552 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\DRIVERS\cdrom.sys
    15:30:34:515 2552 Cinemsup (f6a0f51706cb4b0d5b8718ff69f831ba) C:\WINDOWS\system32\drivers\Cinemsup.sys
    15:30:34:671 2552 Disk (044452051f3e02e7963599fc8f4f3e25) C:\WINDOWS\system32\DRIVERS\disk.sys
    15:30:34:750 2552 dmboot (d992fe1274bde0f84ad826acae022a41) C:\WINDOWS\system32\drivers\dmboot.sys
    15:30:34:828 2552 dmio (7c824cf7bbde77d95c08005717a95f6f) C:\WINDOWS\system32\drivers\dmio.sys
    15:30:34:859 2552 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys
    15:30:34:906 2552 DMusic (8a208dfcf89792a484e76c40e5f50b45) C:\WINDOWS\system32\drivers\DMusic.sys
    15:30:34:968 2552 drmkaud (8f5fcff8e8848afac920905fbd9d33c8) C:\WINDOWS\system32\drivers\drmkaud.sys
    15:30:35:046 2552 Fallback (c823debe2548656549f84a875d65237b) C:\WINDOWS\system32\DRIVERS\HSF_FALL.sys
    15:30:35:109 2552 Fastfat (38d332a6d56af32635675f132548343e) C:\WINDOWS\system32\drivers\Fastfat.sys
    15:30:35:156 2552 Fdc (92cdd60b6730b9f50f6a1a0c1f8cdc81) C:\WINDOWS\system32\DRIVERS\fdc.sys
    15:30:35:203 2552 Fips (d45926117eb9fa946a6af572fbe1caa3) C:\WINDOWS\system32\drivers\Fips.sys
    15:30:35:234 2552 Flpydisk (9d27e7b80bfcdf1cdd9b555862d5e7f0) C:\WINDOWS\system32\DRIVERS\flpydisk.sys
    15:30:35:265 2552 FltMgr (b2cf4b0786f8212cb92ed2b50c6db6b0) C:\WINDOWS\system32\drivers\fltmgr.sys
    15:30:35:296 2552 Fsks (6483414841d4cab6c3b4db2ac6edd70b) C:\WINDOWS\system32\DRIVERS\HSF_FSKS.sys
    15:30:35:343 2552 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys
    15:30:35:390 2552 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys
    15:30:35:421 2552 gameenum (065639773d8b03f33577f6cdaea21063) C:\WINDOWS\system32\DRIVERS\gameenum.sys
    15:30:35:484 2552 Gpc (0a02c63c8b144bd8c86b103dee7c86a2) C:\WINDOWS\system32\DRIVERS\msgpc.sys
    15:30:35:515 2552 HidUsb (ccf82c5ec8a7326c3066de870c06daf1) C:\WINDOWS\system32\DRIVERS\hidusb.sys
    15:30:35:625 2552 HSFHWBS2 (e53970b0d5614f0b1220e35052828cc3) C:\WINDOWS\system32\DRIVERS\HSFHWBS2.sys
    15:30:35:703 2552 HSF_DP (7129d0662665b2442898a0ef8fc85bb5) C:\WINDOWS\system32\DRIVERS\HSF_DP.sys
    15:30:36:140 2552 hsf_msft (74e379857d4c0dfb56de2d19b8f4c434) C:\WINDOWS\system32\DRIVERS\HSF_MSFT.sys
    15:30:36:453 2552 HTTP (f80a415ef82cd06ffaf0d971528ead38) C:\WINDOWS\system32\Drivers\HTTP.sys
    15:30:36:593 2552 i8042prt (4a0b06aa8943c1e332520f7440c0aa30) C:\WINDOWS\system32\DRIVERS\i8042prt.sys
    15:30:36:640 2552 Imapi (083a052659f5310dd8b6a6cb05edcf8e) C:\WINDOWS\system32\DRIVERS\imapi.sys
    15:30:36:750 2552 intelppm (8c953733d8f36eb2133f5bb58808b66b) C:\WINDOWS\system32\DRIVERS\intelppm.sys
    15:30:36:828 2552 Ip6Fw (3bb22519a194418d5fec05d800a19ad0) C:\WINDOWS\system32\drivers\ip6fw.sys
    15:30:36:890 2552 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys
    15:30:36:953 2552 IpInIp (b87ab476dcf76e72010632b5550955f5) C:\WINDOWS\system32\DRIVERS\ipinip.sys
    15:30:37:015 2552 IpNat (cc748ea12c6effde940ee98098bf96bb) C:\WINDOWS\system32\DRIVERS\ipnat.sys
    15:30:37:046 2552 IPSec (23c74d75e36e7158768dd63d92789a91) C:\WINDOWS\system32\DRIVERS\ipsec.sys
    15:30:37:093 2552 IRENUM (c93c9ff7b04d772627a3646d89f7bf89) C:\WINDOWS\system32\DRIVERS\irenum.sys
    15:30:37:187 2552 is3srv (8fe4ecc7877fcfe4e59414708898073d) C:\WINDOWS\system32\drivers\is3srv.sys
    15:30:37:234 2552 isapnp (05a299ec56e52649b1cf2fc52d20f2d7) C:\WINDOWS\system32\DRIVERS\isapnp.sys
    15:30:37:312 2552 K56 (9c5e3fdbfcc30cf71a49ca178b9ad442) C:\WINDOWS\system32\DRIVERS\HSF_K56K.sys
    15:30:37:406 2552 Kbdclass (463c1ec80cd17420a542b7f36a36f128) C:\WINDOWS\system32\DRIVERS\kbdclass.sys
    15:30:37:468 2552 klmd23 (67e1faa88fb397b3d56909d7e04f4dd3) C:\WINDOWS\system32\drivers\klmd.sys
    15:30:37:515 2552 kmixer (692bcf44383d056aed41b045a323d378) C:\WINDOWS\system32\drivers\kmixer.sys
    15:30:37:578 2552 KSecDD (b467646c54cc746128904e1654c750c1) C:\WINDOWS\system32\drivers\KSecDD.sys
    15:30:37:671 2552 MASPINT (a2ae666cee860babe7fa6f1662b71737) C:\WINDOWS\system32\drivers\MASPINT.sys
    15:30:37:734 2552 mdmxsdk (195741aee20369980796b557358cd774) C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys
    15:30:37:812 2552 mf (a7da20ab18a1bdae28b0f349e57da0d1) C:\WINDOWS\system32\DRIVERS\mf.sys
    15:30:37:875 2552 MLPTDR_B (e179b24c71f45ba935ff9ba5eeb36fed) C:\WINDOWS\System32\MLPTDR_B.sys
    15:30:37:937 2552 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys
    15:30:38:000 2552 Modem (dfcbad3cec1c5f964962ae10e0bcc8e1) C:\WINDOWS\system32\drivers\Modem.sys
    15:30:38:062 2552 Mouclass (35c9e97194c8cfb8430125f8dbc34d04) C:\WINDOWS\system32\DRIVERS\mouclass.sys
    15:30:38:125 2552 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys
    15:30:38:171 2552 MountMgr (a80b9a0bad1b73637dbcbba7df72d3fd) C:\WINDOWS\system32\drivers\MountMgr.sys
    15:30:38:218 2552 MQAC (70c14f5cca5cf73f8a645c73a01d8726) C:\WINDOWS\system32\drivers\mqac.sys
    15:30:38:343 2552 MREMP50 (9bd4dcb5412921864a7aacdedfbd1923) C:\PROGRA~1\COMMON~1\Motive\MREMP50.SYS
    15:30:38:406 2552 MRESP50 (07c02c892e8e1a72d6bf35004f0e9c5e) C:\PROGRA~1\COMMON~1\Motive\MRESP50.SYS
    15:30:38:453 2552 MRxDAV (11d42bb6206f33fbb3ba0288d3ef81bd) C:\WINDOWS\system32\DRIVERS\mrxdav.sys
    15:30:38:531 2552 MRxSmb (f3aefb11abc521122b67095044169e98) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
    15:30:38:609 2552 Msfs (c941ea2454ba8350021d774daf0f1027) C:\WINDOWS\system32\drivers\Msfs.sys
    15:30:38:671 2552 MSKSSRV (d1575e71568f4d9e14ca56b7b0453bf1) C:\WINDOWS\system32\drivers\MSKSSRV.sys
    15:30:38:750 2552 MSPCLOCK (325bb26842fc7ccc1fcce2c457317f3e) C:\WINDOWS\system32\drivers\MSPCLOCK.sys
    15:30:38:828 2552 MSPQM (bad59648ba099da4a17680b39730cb3d) C:\WINDOWS\system32\drivers\MSPQM.sys
    15:30:38:890 2552 mssmbios (af5f4f3f14a8ea2c26de30f7a1e17136) C:\WINDOWS\system32\DRIVERS\mssmbios.sys
    15:30:38:968 2552 ms_mpu401 (ca3e22598f411199adc2dfee76cd0ae0) C:\WINDOWS\system32\drivers\msmpu401.sys
    15:30:39:000 2552 Mup (2f625d11385b1a94360bfc70aaefdee1) C:\WINDOWS\system32\drivers\Mup.sys
    15:30:39:078 2552 NDIS (1df7f42665c94b825322fae71721130d) C:\WINDOWS\system32\drivers\NDIS.sys
    15:30:39:171 2552 NdisTapi (1ab3d00c991ab086e69db84b6c0ed78f) C:\WINDOWS\system32\DRIVERS\ndistapi.sys
    15:30:39:250 2552 Ndisuio (f927a4434c5028758a842943ef1a3849) C:\WINDOWS\system32\DRIVERS\ndisuio.sys
    15:30:39:281 2552 NdisWan (edc1531a49c80614b2cfda43ca8659ab) C:\WINDOWS\system32\DRIVERS\ndiswan.sys
    15:30:39:343 2552 NDProxy (6215023940cfd3702b46abc304e1d45a) C:\WINDOWS\system32\drivers\NDProxy.sys
    15:30:39:375 2552 NetBIOS (5d81cf9a2f1a3a756b66cf684911cdf0) C:\WINDOWS\system32\DRIVERS\netbios.sys
    15:30:39:437 2552 NetBT (74b2b2f5bea5e9a3dc021d685551bd3d) C:\WINDOWS\system32\DRIVERS\netbt.sys
    15:30:39:484 2552 Npfs (3182d64ae053d6fb034f44b6def8034a) C:\WINDOWS\system32\drivers\Npfs.sys
    15:30:39:546 2552 Ntfs (78a08dd6a8d65e697c18e1db01c5cdca) C:\WINDOWS\system32\drivers\Ntfs.sys
    15:30:39:609 2552 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys
    15:30:39:703 2552 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys
    15:30:39:734 2552 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys
    15:30:39:812 2552 Parport (5575faf8f97ce5e713d108c2a58d7c7c) C:\WINDOWS\system32\DRIVERS\parport.sys
    15:30:39:859 2552 PartMgr (beb3ba25197665d82ec7065b724171c6) C:\WINDOWS\system32\drivers\PartMgr.sys
    15:30:39:953 2552 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys
    15:30:39:984 2552 PCI (a219903ccf74233761d92bef471a07b1) C:\WINDOWS\system32\DRIVERS\pci.sys
    15:30:40:078 2552 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\system32\DRIVERS\pciide.sys
    15:30:40:140 2552 Pcmcia (9e89ef60e9ee05e3f2eef2da7397f1c1) C:\WINDOWS\system32\drivers\Pcmcia.sys
    15:30:40:375 2552 pfc (da86016f0672ada925f589ede715f185) C:\WINDOWS\system32\drivers\pfc.sys
    15:30:40:437 2552 Point32 (08b11f5c60edca255b18cedef8efba2a) C:\WINDOWS\system32\DRIVERS\point32.sys
    15:30:40:484 2552 PptpMiniport (efeec01b1d3cf84f16ddd24d9d9d8f99) C:\WINDOWS\system32\DRIVERS\raspptp.sys
    15:30:40:562 2552 PRISM_A02 (484e30bde1bf0c6670158289282942e0) C:\WINDOWS\system32\DRIVERS\WUSB20XP.sys
    15:30:40:640 2552 Processor (a32bebaf723557681bfc6bd93e98bd26) C:\WINDOWS\system32\DRIVERS\processr.sys
    15:30:40:671 2552 PSched (09298ec810b07e5d582cb3a3f9255424) C:\WINDOWS\system32\DRIVERS\psched.sys
    15:30:40:718 2552 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys
    15:30:40:796 2552 PxHelp20 (7e1eacdecba39e0b2a35306426f0decc) C:\WINDOWS\system32\DRIVERS\PxHelp20.sys
    15:30:41:093 2552 RasAcd (3b6202be317d6e08e3727fc24c5916dc) C:\WINDOWS\system32\DRIVERS\rasacd.sys
    15:30:41:093 2552 Suspicious file (Forged): C:\WINDOWS\system32\DRIVERS\rasacd.sys. Real md5: 3b6202be317d6e08e3727fc24c5916dc, Fake md5: fe0d99d6f31e4fad8159f690d68ded9c
    15:30:41:093 2552 File "C:\WINDOWS\system32\DRIVERS\rasacd.sys" infected by TDSS rootkit ... 15:30:41:515 2552 Backup copy found, using it..
    15:30:41:546 2552 will be cured on next reboot
    15:30:41:609 2552 Rasl2tp (11b4a627bc9614b885c4969bfa5ff8a6) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys
    15:30:41:640 2552 RasPppoe (5bc962f2654137c9909c3d4603587dee) C:\WINDOWS\system32\DRIVERS\raspppoe.sys
    15:30:41:703 2552 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys
    15:30:41:796 2552 Rdbss (7ad224ad1a1437fe28d89cf22b17780a) C:\WINDOWS\system32\DRIVERS\rdbss.sys
    15:30:41:828 2552 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys
    15:30:41:875 2552 rdpdr (15cabd0f7c00c47c70124907916af3f1) C:\WINDOWS\system32\DRIVERS\rdpdr.sys
    15:30:41:937 2552 RDPWD (6728e45b66f93c08f11de2e316fc70dd) C:\WINDOWS\system32\drivers\RDPWD.sys
    15:30:42:000 2552 redbook (f828dd7e1419b6653894a8f97a0094c5) C:\WINDOWS\system32\DRIVERS\redbook.sys
    15:30:42:062 2552 Rksample (bb7549bd94d1aac3599c7606c50c48a0) C:\WINDOWS\system32\DRIVERS\HSF_SAMP.sys
    15:30:42:140 2552 RMCAST (96f7a9a7bf0c9c0440a967440065d33c) C:\WINDOWS\system32\drivers\RMCast.sys
    15:30:42:218 2552 rtl8139 (2ef9c0dc26b30b2318b1fc3faa1f0ae7) C:\WINDOWS\system32\DRIVERS\R8139n51.SYS
    15:30:42:296 2552 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys
    15:30:42:359 2552 serenum (0f29512ccd6bead730039fb4bd2c85ce) C:\WINDOWS\system32\DRIVERS\serenum.sys
    15:30:42:421 2552 Serial (cca207a8896d4c6a0c9ce29a4ae411a7) C:\WINDOWS\system32\DRIVERS\serial.sys
    15:30:42:468 2552 Sfloppy (8e6b8c671615d126fdc553d1e2de5562) C:\WINDOWS\system32\drivers\Sfloppy.sys
    15:30:42:562 2552 SoftFax (d9e8e0ce154a2f6430d9efabdf730867) C:\WINDOWS\system32\DRIVERS\HSF_FAXX.sys
    15:30:42:656 2552 splitter (ab8b92451ecb048a4d1de7c3ffcb4a9f) C:\WINDOWS\system32\drivers\splitter.sys
    15:30:42:687 2552 sr (76bb022c2fb6902fd5bdd4f78fc13a5d) C:\WINDOWS\system32\DRIVERS\sr.sys
    15:30:42:765 2552 Srv (89220b427890aa1dffd1a02648ae51c3) C:\WINDOWS\system32\DRIVERS\srv.sys
    15:30:42:859 2552 StillCam (a9573045baa16eab9b1085205b82f1ed) C:\WINDOWS\system32\DRIVERS\serscan.sys
    15:30:42:890 2552 swenum (3941d127aef12e93addf6fe6ee027e0f) C:\WINDOWS\system32\DRIVERS\swenum.sys
    15:30:42:921 2552 swmidi (8ce882bcc6cf8a62f2b2323d95cb3d01) C:\WINDOWS\system32\drivers\swmidi.sys
    15:30:43:078 2552 sysaudio (8b83f3ed0f1688b4958f77cd6d2bf290) C:\WINDOWS\system32\drivers\sysaudio.sys
    15:30:43:109 2552 szkg5 (8fe4ecc7877fcfe4e59414708898073d) C:\WINDOWS\system32\DRIVERS\szkg.sys
    15:30:43:156 2552 szkgfs (410a02a920fa9daeec56364e839597c1) C:\WINDOWS\system32\drivers\szkgfs.sys
    15:30:43:218 2552 Tcpip (9aefa14bd6b182d61e3119fa5f436d3d) C:\WINDOWS\system32\DRIVERS\tcpip.sys
    15:30:43:375 2552 Tcpip6 (4e53bbcc4be37d7a4bd6ef1098c89ff7) C:\WINDOWS\system32\DRIVERS\tcpip6.sys
    15:30:43:484 2552 TDPIPE (6471a66807f5e104e4885f5b67349397) C:\WINDOWS\system32\drivers\TDPIPE.sys
    15:30:43:562 2552 TDTCP (c56b6d0402371cf3700eb322ef3aaf61) C:\WINDOWS\system32\drivers\TDTCP.sys
    15:30:43:609 2552 TermDD (88155247177638048422893737429d9e) C:\WINDOWS\system32\DRIVERS\termdd.sys
    15:30:43:671 2552 Tones (8021a499db46b2961c285168671cb9af) C:\WINDOWS\system32\DRIVERS\HSF_TONE.sys
    15:30:43:750 2552 tunmp (8f861eda21c05857eb8197300a92501c) C:\WINDOWS\system32\DRIVERS\tunmp.sys
    15:30:43:812 2552 Udfs (5787b80c2e3c5e2f56c2a233d91fa2c9) C:\WINDOWS\system32\drivers\Udfs.sys
    15:30:43:890 2552 Update (402ddc88356b1bac0ee3dd1580c76a31) C:\WINDOWS\system32\DRIVERS\update.sys
    15:30:43:953 2552 usbccgp (173f317ce0db8e21322e71b7e60a27e8) C:\WINDOWS\system32\DRIVERS\usbccgp.sys
    15:30:44:000 2552 usbehci (65dcf09d0e37d4c6b11b5b0b76d470a7) C:\WINDOWS\system32\DRIVERS\usbehci.sys
    15:30:44:031 2552 usbhub (1ab3cdde553b6e064d2e754efe20285c) C:\WINDOWS\system32\DRIVERS\usbhub.sys
    15:30:44:078 2552 usbprint (a717c8721046828520c9edf31288fc00) C:\WINDOWS\system32\DRIVERS\usbprint.sys
    15:30:44:125 2552 usbscan (a0b8cf9deb1184fbdd20784a58fa75d4) C:\WINDOWS\system32\DRIVERS\usbscan.sys
    15:30:44:171 2552 USBSTOR (a32426d9b14a089eaa1d922e0c5801a9) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS
    15:30:44:281 2552 usbuhci (26496f9dee2d787fc3e61ad54821ffe6) C:\WINDOWS\system32\DRIVERS\usbuhci.sys
    15:30:44:328 2552 usb_rndisx (b6cc50279d6cd28e090a5d33244adc9a) C:\WINDOWS\system32\DRIVERS\usb8023x.sys
    15:30:44:406 2552 V124 (269c0ade94b90029b12497747be408cb) C:\WINDOWS\system32\DRIVERS\HSF_V124.sys
    15:30:44:531 2552 VgaSave (0d3a8fafceacd8b7625cd549757a7df1) C:\WINDOWS\System32\drivers\vga.sys
    15:30:44:640 2552 VolSnap (4c8fcb5cc53aab716d810740fe59d025) C:\WINDOWS\system32\drivers\VolSnap.sys
    15:30:44:734 2552 Wanarp (e20b95baedb550f32dd489265c1da1f6) C:\WINDOWS\system32\DRIVERS\wanarp.sys
    15:30:44:828 2552 wdmaud (6768acf64b18196494413695f0c3a00f) C:\WINDOWS\system32\drivers\wdmaud.sys
    15:30:44:906 2552 winachsf (292b0bba146793a7937d9849bddb4298) C:\WINDOWS\system32\DRIVERS\HSF_CNXT.sys
    15:30:45:000 2552 WpdUsb (cf4def1bf66f06964dc0d91844239104) C:\WINDOWS\system32\Drivers\wpdusb.sys
    15:30:45:046 2552 WS2IFSL (6abe6e225adb5a751622a9cc3bc19ce8) C:\WINDOWS\System32\drivers\ws2ifsl.sys
    15:30:45:078 2552 WudfPf (f15feafffbb3644ccc80c5da584e6311) C:\WINDOWS\system32\DRIVERS\WudfPf.sys
    15:30:45:125 2552 WUDFRd (28b524262bce6de1f7ef9f510ba3985b) C:\WINDOWS\system32\DRIVERS\WUDFRd.sys
    15:30:45:125 2552 Reboot required for cure complete..
    15:30:45:671 2552 Cure on reboot scheduled successfully
    15:30:45:671 2552
    15:30:45:671 2552 Completed
    15:30:45:671 2552
    15:30:45:671 2552 Results:
    15:30:45:671 2552 Registry objects infected / cured / cured on reboot: 0 / 0 / 0
    15:30:45:671 2552 File objects infected / cured / cured on reboot: 1 / 0 / 1
    15:30:45:671 2552
    15:30:45:687 2552 KLMD(ARK) unloaded successfully
     
  10. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Please restart your computer and let me know if that took care of the redirects.
     
  11. cmcquate

    cmcquate Thread Starter

    Joined:
    May 31, 2010
    Messages:
    6
    I have re-boooted the compuer and un-installed ie7 and upgraded to ie8 and the re-directs have stopped. I can also access windows update. I am still figting with trying to get the windws logon screen back and xp still has some residual damage, but my wife is able to use her computer again. What a great site this is with people who are willing to help! Thank you Neon FX!
     
  12. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Great. Let's do this now to clean up a bit and be absolutely sure you're clean:

    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    Code:
    [Unregister Dlls]
    [Empty Temp Folders]
    [EmptyFlash]
    [ClearAllRestorePoints]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.


    STEP 2

    [​IMG] Please run Malwarebytes' Anti-Malware

    • Update it by clicking on the Update tab and then on the button.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.


    STEP 3


    Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

    1. Click Accept, when prompted to download and install the program files and database of malware definitions.



    2. To optimize scanning time and produce a more sensible report for review:
    • Close any open programs
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
    3. Click Run at the Security prompt.


    The program will then begin downloading and installing and will also update the database.


    Please be patient as this can take quite a long time to download.
    • Once the update is complete, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

      • [*]Spyware, adware, dialers, and other riskware
        [*]Archives
        [*]E-mail databases
    • Click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
    • Click View report... at the bottom.
    • Click the Save report... button.

      [​IMG]
    • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
     
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