1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

HELP! Can't connect to wireless internet.

Discussion in 'Networking' started by zattack415, Sep 22, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. zattack415

    zattack415 Thread Starter

    Joined:
    Sep 22, 2008
    Messages:
    3
    I am trying to connect to a Net Gear router wirelessly. I have added the network and password to my preferred networks list. The signal strength says very strong, but when I try to connect it says that it could not connect and that the network may be out of range and to refresh the network list and try again. I did this and the same message continued to come up. I tried repairing the connection, but this didn't work either. Everyone else can connect with their laptops with no problem and I have had no trouble connecting to any other wireless networks. What do I do?
     
  2. jmwills

    jmwills

    Joined:
    Sep 28, 2005
    Messages:
    3,477
    Please pot the results of an ipconfig /all for both a wired and wireless adapter.
     
  3. zattack415

    zattack415 Thread Starter

    Joined:
    Sep 22, 2008
    Messages:
    3
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : YOUR-C191FA324E
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-14-A5-45-91-8C
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.102
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Tuesday, September 23, 2008 5:34:49
    PM
    Lease Expires . . . . . . . . . . : Tuesday, September 30, 2008 5:34:49
    PM

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
    ernet Controller
    Physical Address. . . . . . . . . : 00-03-25-28-68-1F

    C:\Documents and Settings\Owner>
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    That IPCONFIG shows a good wireless connection to the router.


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. zattack415

    zattack415 Thread Starter

    Joined:
    Sep 22, 2008
    Messages:
    3
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>IPCONFIG

    Windows IP Configuration


    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    IP Address. . . . . . . . . . . . : 192.168.0.102
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected

    C:\Documents and Settings\Owner>PING 192.168.0.102

    Pinging 192.168.0.102 with 32 bytes of data:

    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.0.102: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.0.102:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Owner>PING 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:

    Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=127
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=127
    Reply from 192.168.0.1: bytes=32 time=5ms TTL=127

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 5ms, Average = 2ms

    C:\Documents and Settings\Owner>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Reply from 206.190.60.37: bytes=32 time=45ms TTL=51
    Reply from 206.190.60.37: bytes=32 time=84ms TTL=51
    Reply from 206.190.60.37: bytes=32 time=48ms TTL=51
    Reply from 206.190.60.37: bytes=32 time=36ms TTL=51

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 84ms, Average = 53ms

    C:\Documents and Settings\Owner>PING yahoo.com

    Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

    Reply from 68.180.206.184: bytes=32 time=76ms TTL=53
    Reply from 68.180.206.184: bytes=32 time=82ms TTL=53
    Reply from 68.180.206.184: bytes=32 time=82ms TTL=53
    Reply from 68.180.206.184: bytes=32 time=77ms TTL=53

    Ping statistics for 68.180.206.184:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 82ms, Average = 79ms

    C:\Documents and Settings\Owner>


    IP address= 192.168.0.102
    Default Gateway= 192.168.0.1
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You have an Internet connection and can successfully ping Internet sites by IP address and URL.

    Looks like it's working to me.
     
  7. jmwills

    jmwills

    Joined:
    Sep 28, 2005
    Messages:
    3,477
    Dead solid perfect conenction.
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    What's the current issue?
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/752462

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice