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Help-cant get IE or OE to work

Discussion in 'Earlier Versions of Windows' started by Tonylaw2, Feb 13, 2005.

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  1. Tonylaw2

    Tonylaw2 Thread Starter

    Joined:
    Feb 13, 2005
    Messages:
    11
    I had a virus installed on my puter a few days ago. It has effected my Internet explorer and my Outlook express..AND not only that..but my system hangs up big time..I have restatred my computer atleast 15 times in the last hour..I used a couple of programs..Norton..for viruses..found one..fixed..used spyware programs..(adware 6.0 and spyware Doctor..excellent program..) Then I went and used Registry Mechanic...But still my system hangs up bad and I'm shocked that I'm even here to write because I haven't been able to get online..I click on IE and when I do CNT-ALT DELE it says not responding..

    I'm on WIN98 and cable modem

    Here is my log file
    Logfile of HijackThis v1.99.0
    Scan saved at 8:53:10 PM, on 2/13/05
    Platform: Windows 98 Gold (Win9x 4.10.1998)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSGLOOP.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
    C:\WINDOWS\SYSTEM\MSG32.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
    C:\WINDOWS\SYSTEM\E_S4I2S1.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\RunDLL.exe
    C:\PROGRAM FILES\FBM SOFTWARE\ZEROSPYWARE LITE\NETGUARD LITE.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDSG.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [EPSON Stylus C66 Series] C:\WINDOWS\SYSTEM\E_S4I2S1.EXE /P23 "EPSON Stylus C66 Series" /O7 "EPUSB1:" /M "Stylus C66"
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
    O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
    O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - HKCU\..\Run: [NetGuard Lite] "C:\PROGRAM FILES\FBM SOFTWARE\ZEROSPYWARE LITE\NetGuard Lite.exe" /STARTUP
    O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: PowerReg Scheduler.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
    O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (WebHandler Class) - http://activex.microgaming.com/DLhelper/version7/dlhelper.cab
    O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} - https://register3.valueactive.com/318/webolr/OCX/FlashAX.cab
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
    O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab

    Tony

    [email protected]
     
  2. 911

    911

    Joined:
    Mar 25, 2003
    Messages:
    546
    If you can start Internet Explorer: Go to Tools> Options > Programs > Click the "Reset Web Settings" button. A second window will contain a box "Also reset my home page". If you do not want to change your Home page, be sure this is unchecked.

    If you can't start IE, you may have lost your internet connection settings.
    Go to Control Panel, Internet Options, and click the Connections tab. Click the Setup button. Follow the Connection Wizard. If you have broadband, you need to select "manually" or with a LAN (You select which on the next screen). Just stay with manual (nothing automatically) until you are able to get your Email address into the system. Good luck - 911
     
  3. elaich

    elaich

    Joined:
    Jan 22, 2005
    Messages:
    40
    Isn't it funny that people know how to use Hijack This but not how to go into IE and untick the "install on demand" box?
     
  4. Tonylaw2

    Tonylaw2 Thread Starter

    Joined:
    Feb 13, 2005
    Messages:
    11
    Isn't it funny how this is a board of HELP????
    Isn't it funny how you helped me resolve my problem..OOpppss..You didn't..So being as you know how to use IE and "UNTICK" the "Install on Demand" function..why dont you tell me how to fix the problem I have instead of telling me what I should have done..I can barely get online right now..so reading un-constructive comments thinking it's going to help me is just wrong...

    Not meaning to be rude..just expecting help..

    Tony

    [email protected]

    PS.. to the admins..I'm posting under a new account because the virus deleted half my files in MY DOCUMENTS where I had my usernames and passwords stored...Sorry..
     
  5. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Search for the file ie6setup.exe in the computer. Once found, doubleclick on it and install all components.
     
  6. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    BTW, what appears to be your resources in the performance tab (Right click My Computer and select Properties, then the Performance tab)
     
  7. 911

    911

    Joined:
    Mar 25, 2003
    Messages:
    546
    I don't think 'funny' is the right word. Tonylaw, what resulted from my suggestions ?
     
  8. Tonylaw2

    Tonylaw2 Thread Starter

    Joined:
    Feb 13, 2005
    Messages:
    11
    didn't work...Thanks for the help 911...I'm still restarting my puter anywhere from 5 to 15 times to get online...I have a feeling it's something in Norton's worm protection..dont know but it's a pain..I ran Norton last night and NO viruses were found..I ran adware 6.0 and Sypware doctor and there were minor files in my temp folder..So I'm stumpped...and my "Install on Demand" was unticked before the problem.

    Is there anything else that I can show this board to help with the problem??(hijack log, screen caps of folders??)...It's really weird because all my e-mail addy's were gone when I did finally get connected..Luckily I had my address book saved in a folder..

    Weird that I can open Outlook 2000 but not Express

    Tony
    [email protected]
     
  9. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Start the Registry Editor (Start->Run, type Regedit and click Ok).

    Go to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Active Setup \ Installed Components \ {89820200-ECBD-11cf-8B85-00AA005B4383}

    To reinstall Internet Explorer Only.

    Highlight the key {89820200-ECBD-11cf-8B85-00AA005B4383} by clicking on it. On the right pane look for the IsInstalled value. Right click on it, and then click Modify. Change the value data, from 1 to 0 and click Ok.

    To reinstall OutLook Express also, use the same process and change the IsInstalled value from the following registry key:

    HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Active Setup \ Installed Components \ {44BBA840-CC51-11CF-AAFA-00AA00B6015C} from 1 to 0.

    In your position I would reinstall both.

    Go online and download the latest version for your OS:


    http://www.microsoft.com/downloads/...cb-5e5d-48f5-b02b-20b602228de6&displaylang=en
     
  10. redhat9

    redhat9

    Joined:
    Jun 11, 2004
    Messages:
    377
    One program that might have helped could have been CWShredder, I remember the days of Windows 98/ME on my PC and ran the CWShredder and it fixed both Internet Explorer and Outlook Express. There are alternatives to Internet Explorer and Outlook Express called Mozilla Thunderbird - OE, and Mozilla Firefox - IE. Both can be found at www.mozilla.org. TonyLaw2, I know what you mean by getting agrivated by unconstructive comments, was and still am a victim of it myself.

    Here is the link to CWShredder -
    http://www.intermute.com/spysubtract/cwshredder_download.html

    I hope this helps you. - JAIMY
     
  11. Tonylaw2

    Tonylaw2 Thread Starter

    Joined:
    Feb 13, 2005
    Messages:
    11
    JSntgRvr

    Should I delete them? then reinstall???

    I have IE setup in one of my folders and I think that OE is apart of the program..not sure...but I will give it a shot and see what happens..Thanx

    Tony

    [email protected]
     
  12. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    Hi Tonylaw2

    Just wanted to point out that Ad-Aware 6 is no longer supported.
    If you are truly using Ad-Aware 6 and not just misnaming it...you need to update your version to Ad-Aware SE 1.05

    Ad-Aware SE 1.05 should also clear out these O9 lines:
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

    Alexa Variant: (Spyware, adware, browser hijacker, dialer or other potentially unwanted ActiveX component.)

    I would also recommend downloading and installing
    Spyware Blaster 3.2
    it will protect your system from the Alexa Variant above.

    SpywareBlaster enables protection for the Internet Explorer and Mozilla/FireFox browsers. Once you update and enable all protection, close the program and you're done. Check for updates every other week. SpywareBlaster does not run as a process as it places unwanted pests in your Restriced Sites list.
     
  13. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    You need not to delete anything, just change the Value Data from 1 to 0 on both. Then log into the internet and download IE 6.0. OutLook Express will install also with this action.
     
  14. Tonylaw2

    Tonylaw2 Thread Starter

    Joined:
    Feb 13, 2005
    Messages:
    11
    here's the lates progress..I can seem to get connected after about 5 restarts..and today after the first..but now the screens jump like a window trying to open but wont when I'm on a webpage....err just jumped..It's really weird...Here's the latest HiJack This log

    Logfile of HijackThis v1.99.0
    Scan saved at 6:04:01 PM, on 2/18/05
    Platform: Windows 98 Gold (Win9x 4.10.1998)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSGLOOP.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
    C:\WINDOWS\SYSTEM\MSG32.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
    C:\WINDOWS\RunDLL.exe
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDSG.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [EPSON Stylus C66 Series] C:\WINDOWS\SYSTEM\E_S4I2S1.EXE /P23 "EPSON Stylus C66 Series" /O7 "EPUSB1:" /M "Stylus C66"
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
    O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
    O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - HKCU\..\RunServices: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: PowerReg Scheduler.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
    O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (WebHandler Class) - http://activex.microgaming.com/DLhelper/version7/dlhelper.cab
    O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} - https://register3.valueactive.com/318/webolr/OCX/FlashAX.cab
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
    O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
     
  15. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    You may be over protecting the computer from Malware. Try to run Windows with minimum programs running in the background. Then attempt the above process to reinstall Internet Explorer.

    To start the computer with minimum programs in the background, run Msconfig. Select the Startup tab. Deselect all programs from the list except for Systemtray and Scan Registry. See if there is a difference in performance. If you are able to connect easier with minimum background programs, then it may be one of these programs interfering with the connection. If you are able to connect easier, perform the above actions and reinstall Internet Explorer.

    Afterward, troubleshoot the startup programs by selecting groups of programs at a time using Msconfig. For example, select the programs above plus all the programs in the list associated with Norton and test the computer. Continue this process until you narrow the cause of the issue.

    Let us know how it goes.
     
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