1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

HELP!! Computer problem... what is wrong?

Discussion in 'Windows 8' started by Craash, Mar 17, 2015.

Thread Status:
Not open for further replies.
  1. Craash

    Craash Thread Starter

    Joined:
    Mar 17, 2015
    Messages:
    1
    I use windows 8.1 on my desktop. Recently, whenever I am typing something in Microsoft Word, it suddenly stops responding, and automatically scrolls very quickly up to the top of the document, and will not allow me to continue typing, or to make any changes to the document or even scroll back down to where I was typing.

    At the same time, whilst I have my internet browser open, it does the same thing, and automatically scrolls very quickly up to the top of the webpage, and will not allow me to do anything, or to or even scroll back down to where I was reading.

    When I manage to get to the desktop, the "My computer" icon is highlighted on my desktop, and it does not matter if I attempt to click on any other icons, it just automatically opens the "My computer" in which the top row of "desktop, documents, downloads, music, pictures, video" folder are all automatically highlighted.

    The only thing I can do is restart my computer manually on the computer-tower button itself and restart the computer.

    Then after restarting the computer, after typing in my word document again, or typing on the internet, 5 minutes later it does this again.

    My computer should not have any virus, I have Trend Micro Titanium installed - which works well, and prevents viruses, spyware and malware.

    I also did an online scan with ESET smart security and it found no viruses, but did not fix the problem.

    I did a system restore - back to 3 months previously - when the problem did not exist, and even though I restored the computer back 3 months in time, the problem still occurred.

    Then, I then did a "system refresh" in which the computer re-installs Windows 8.1 onto my computer - only keeping my personal files. - But the problems persists.

    Has anyone experienced this kind of problem before, and how do I fix it??
     
  2. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
    Did you do a refresh or a reinstall to factory specs? It actually sounds more like a hardware problem than a Software problem.
     
  3. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
    2,554
    Craash, welcome to the TSG Forums.... :D

    So as to enable us to determine the basics of your system could you please download and run the TSG SysInfo tool and then C&P the info into your next Post.

    TSG SysInfo Tool : http://static.techguy.org/download/SysInfo.exe

    T.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1144909

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice