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Help! Computer Virus! Possibly a Trojan?

Discussion in 'Virus & Other Malware Removal' started by ryanborchardt, Dec 24, 2010.

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  1. ryanborchardt

    ryanborchardt Thread Starter

    Joined:
    Mar 22, 2010
    Messages:
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    Ok, while browsing the internet, I think I accidentally clicked "ok" to one of those popups claiming to have found a virus. Now, I have a popup called "Antivirus Software" that is obviously fake asking me to activate the antivirus software. I can't open ANY programs at all, including the internet or malwarebytes. Every time I click on a program, a popup says that the file is infected. I booted the laptop in safe mode and ran both "malwarebytes" and "dr.web cure it". Both of these found trojans and viruses and claimed to have deleted/gotten rid of them. This didn't work because when I restarted the computer in regular mode, I still can't open any programs and am getting constant "antivirus software" popups and "windows security alert" popups. I have no idea what else to do? Please help.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. You should get an answer within the next 48 hours. Those guys are really busy!
     
  3. ryanborchardt

    ryanborchardt Thread Starter

    Joined:
    Mar 22, 2010
    Messages:
    4
    Phantom, about eight months ago, I posted here with a problem on a different computer and your answer work perfectly:

    My Question:
    "Ok so I got on my computer this morning and got the following message whenever I tried to open any program (Windows Explorer, Firefox, Microsoft Word etc): "The file does not have a program associated with it Create an association in the Set Associations Control Panel" Now none of my programs would start, just this message would come up. (I am posting this question from a laptop.) What could have caused this and What can I do to fix this problem?
    This is really starting to worry me. I cant even open Norton 360 and I cant download Malwarebytes. It isnt letting me do anything
    It isnt letting me download anything so I cant access malwarebytes and I am unable to access the internet whenever I go into Safe mode with networking. What is causing this and what options do I have?"

    Your Answer:
    "XP:

    Try this fix: EXEFIX

    Save the .reg file to your desktop. Double-click it to merge it to the registry.

    Reboot.

    If the fix only opens as a text file, right-click it and select Open With > Choose Program... Then, select the Registry Editor.


    Vista:

    Try this fix: EXEFIX

    Unzip the fix and extract the .REG file to the Desktop. Right-click the .REG file and choose Merge. Note that you need to be an Administrator to apply this fix.

    Reboot the computer.

    If the fix only opens as a text file, right-click it and select Open With > Choose Program... Then, select the Registry Editor

    Then,

    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything"
    ___________________________________________________________
    This answer worked PERFECTLY and saved my computer. However, the symptoms are different for my laptop. Would the solution for that old problem on my Vista computer work for this new problem on my laptop (Windows 7)?
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    For Windows 7, it's the W7 EXE Fix.

    However, you do need to have the infection taken care of.
     
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