1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Help!!! Cp problems! Gah!!

Discussion in 'Virus & Other Malware Removal' started by ZakiyyahB, Nov 25, 2011.

Thread Status:
Not open for further replies.
  1. ZakiyyahB

    ZakiyyahB Thread Starter

    Joined:
    Nov 25, 2011
    Messages:
    1
    Okay so I did and still have Privacy protection virus on my cp! To escape the virus I made a new user on my cp and it helped becuase the virus isn't on my new user? Anyway in the middle of trying to get rid of the virus I turned off...or deleted something? That helped me connect to the server. I've tried everything! From deleting my winstock folders to everything else. I've tried to start my DHCP Client but it says that it cannot start it and there is an error :1068 The dependency service has failed to start. I get the same message with the same error number TCP/IP Netbios Helper. I don't know what's going on...is it because of the virus. I've read a bunch of forums and everything and I'm trying to avoid paying because I'm a teenager and broke. I'm on a friends cp right now and I need some help. Can someone please assist?! D: Any other information just ask...It's a Windows XP computer and It's a desktop and...what else? It still has the virus, Malwarebytes and IObit is running. Also, I have a back up of the registry in case winstock was important. Also, when I go in my commandprompt and it tells me the RPC server isn't located but it's on in my services...so confused. :(
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Where did you delete Winsock folders? No connection can be made to anything without the winsock2.

    But before even trying to repair the connection, provided you didn't delete too much to repair, you need to get rid of any infections. I'd suggest you go to the Virus & Malware forum for help after reading the directions there.
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,842
    First Name:
    Karen
    We'll try to run some applications that you will have to transfer over using a USB flash drive until we can restore the connection because the infection is likely still active.

    The instructions I will post are for people who have a connection so please just adjust yourself where necessary to download the programs to your flash drive to transfer them to the desktop of the infected machine.

    Please download DDS by sUBs to your desktop from one of the following locations:

    http://download.bleepingcomputer.com/sUBs/dds.scr
    http://www.forospyware.com/sUBs/dds

    Double-click the DDS.scr to run the tool.

    When DDS has finished scanning, it will open two logs named as follows:

    DDS.txt
    Attach.txt

    Save them both to your desktop. Copy and paste the contents of the DDS.txt and Attach.txt files in your reply please.


    Please download GMER from: http://gmer.net/index.php

    Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

    Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

    Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

    If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

    IAT/EAT
    Any drive letter other than the primary system drive (which is generally C).

    Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

    Note: It's important that all other windows be closed and that you don't touch the mouse or do anything with the computer during the scan as it may cause it to freeze. You should disable your screen saver as if it comes on it may cause the program to freeze.

    Open the ark.txt file and copy and paste the contents of the log here please.


    Also, please do this:

    Please go to Start - Run - type in eventvwr.msc to open the event viewer. Look under both "Application" and "System" for recent (the last 48 hours or so) errors (shown in red) and if found, do this for each one.

    Double-click the error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1028447

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice