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Help Email Attachment taking over Word

Discussion in 'Business Applications' started by Mekara, Feb 8, 2005.

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  1. Mekara

    Mekara Thread Starter

    Joined:
    Jan 19, 2005
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    I stupidly forwarded some sort of Word generated chainmail to my mother (she's very pissed at me right now). One of those that asks what's your favourite number, now scroll down..don't peek ahead kind. She has Windows XP and uses Word for her home business. Her email saved the attachment somewhere she can't find..possibly in a settings file. She lives on a different island then I, so until this weekend I can't look at it myself.

    I can't see her saving the attachment, she's very wary of this type of mail. Most attachments are quarantined by her computer...could this be the problem?

    Everytime she opens Word to create an invoice, this damn attachment takes over. Swears she can't delete it...I appreciate any help. Thank you.
     
  2. zahrav

    zahrav

    Joined:
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    uh oh...what have u done :eek:
    well - can u locate the file...if she recently opened it in word, expand the File menu and see if it shows up.
    or go to start > my recent documents
    and see if it comes up there...thats one way u can find out.

    if u can find it in the list then hopefully u will be able to delete it!
     
  3. kiwiguy

    kiwiguy

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    Aug 17, 2003
    Messages:
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    Sounds like the attachment has saved itself as the "normal.dot" file.
    Then it becomes the template for all new files, so appears everytime Word is run.

    Simple cure.
    With Word closed, search for and find all occurrences of "normal.dot" There will be at least one.
    It's a hidden or system file, so make sure that you have enabled these to be found in the search.

    When Word next runs and finds no "normal.dot" it will recreate a new clean one with normal Word defaults.
     
  4. Mekara

    Mekara Thread Starter

    Joined:
    Jan 19, 2005
    Messages:
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    I love this website! I've forwarded both suggestions to my mother. Hopefully, the penance during our weekend visit won't involve too much kow towing.
     
  5. kiwiguy

    kiwiguy

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    Sorry, I forgot to make it clear that you must delete "normal.dot"

    I would be 98% certain that this is the cause.
     
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