1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Help fixing RUNDLL Error

Discussion in 'Windows XP' started by Tsukino-dono, Apr 23, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    My computer suddenly has a RUNDLL error that says

    "Error Loading C:\WINDOWS\dsgric.dll

    Access is denied."

    And every program I find online to get rid of it costs hundreds of dollars (that I don't have)

    Is there an easy way to fix this myself?

    The windows pop up every ten to thirty seconds...
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Have you recently uninstalled software?

    Have you recently removed malware from your computer?

    The file seems to be completely unknown.

    Do you have any idea what it might be?

    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  3. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    I'm always uninstalling stuff.. but i don't touch the programs that I don't know... Only games ive installed.. (sims2 + expansions... Roller Coaster Tycoon... stuff like that)
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    The .dll file can come from one of your games, or it can be remnants of a malware removal.

    Please post the log.
     
  5. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:46:34 AM, on 4/23/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Application Updater\ApplicationUpdater.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\AVG\AVG8\avgcsrvx.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
    C:\Program Files\Electronic Arts\EADM\Core.exe
    C:\PROGRA~1\AVG\AVG8\avgnsx.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirect?o=20008&gct=&gc=1&q=
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://toolbar.ask.com/toolbarv/askRedirect?o=20008&gct=&gc=1&q=%s
    R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
    R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
    R3 - URLSearchHook: (no name) - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - (no file)
    R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    R3 - URLSearchHook: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\pdfforge Toolbar\SearchSettings.dll
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: AOL Search Enhancement - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
    O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
    O2 - BHO: pdfforge Toolbar - {B922D405-6D13-4A2B-AE89-08A030DA4402} - C:\Program Files\pdfforge Toolbar\IE\1.1.2\pdfforgeToolbarIE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\pdfforge Toolbar\SearchSettings.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: pdfforge Toolbar - {B922D405-6D13-4A2B-AE89-08A030DA4402} - C:\Program Files\pdfforge Toolbar\IE\1.1.2\pdfforgeToolbarIE.dll
    O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SearchSettings] C:\Program Files\pdfforge Toolbar\SearchSettings.exe
    O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
    O4 - S-1-5-18 Startup: OpenOffice.org 3.1.lnk.disabled (User 'SYSTEM')
    O4 - .DEFAULT Startup: OpenOffice.org 3.1.lnk.disabled (User 'Default user')
    O4 - Startup: OpenOffice.org 3.1.lnk.disabled
    O4 - Global Startup: HP Digital Imaging Monitor.lnk.disabled
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk.disabled
    O8 - Extra context menu item: &Search - ?p=ZYxdm021YYUS
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\pc user\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 - Service: IPSEC Services PolicyAgentHidServ (PolicyAgentHidServ) - Unknown owner - C:\WINDOWS\system32\adsnww.exe
    O23 - Service: Remote Registry RemoteRegistryTermService (RemoteRegistryTermService) - Unknown owner - C:\WINDOWS\system32\admparseu.exe (file missing)
    O23 - Service: Distributed Link Tracking Client TrkWksTlntSvr (TrkWksTlntSvr) - Unknown owner - C:\WINDOWS\system32\admparsey.exe (file missing)
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: WMI Performance Adapter WmiApSrvwinmgmt (WmiApSrvwinmgmt) - Unknown owner - C:\WINDOWS\system32\adptifi.exe (file missing)
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 9437 bytes
     
  6. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    sorry.. I had to DL and scan.. took a few minutes heh.
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please download and run Autoruns.

    Click on File.

    Click on Save…

    Save the new AutoRuns Data (*.arn) file to your desktop.

    Close the Autoruns program.

    Right-click on the new desktop AutoRuns .arn file.

    Select Send To > Compressed (zipped) Folder.

    Attach the compressed file to your next post.
     
  8. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    right um.. File and save what exactly... The note pad thing?
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Also,

    Click Start > Run > type CMD

    In the Command Prompt window, type (or paste) the following entry:

    sc delete npggsvc
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    No Notepad.

    Read the instructions carefully.
     
  11. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    I did.. said.. Download autoruns... then file and save... i don't know what I'm saving....
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Once saved to your hard drive, you need to run Autoruns. Once opened, click on File and then Save...

    [​IMG]
     
  13. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    I can't run the program without paying a huge fee.... I don't exactly have the money for it...
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    What fee??? It's free. I think you may have clicked on the wrong link. Click HERE. Once the window as opened, click on Run.
     
  15. Tsukino-dono

    Tsukino-dono Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    26
    Ah... there... um.. And now.. how do i save... It's not clickable under file at the moment...
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/918777

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice