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Help for a dumb blonde!!

Discussion in 'Windows Vista' started by smurfitt, Feb 15, 2013.

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  1. smurfitt

    smurfitt Thread Starter

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    Hi all,
    yes I really am a dumb blonde female so please help.
    Last week I stupidly altered the screen resolution but quickly changed it back to 1024x768 (yes I clicked ok) and it's been fine.
    However, I turned my pc off for the first time last night and upon turning it back on this morning got the black screen saying out of rangeset monitor to 1024x768. I have managed to use the internet on my phone to find out how to get in through safe mode and have again changed the resolution to what is recommended.
    PROBLEM: I got a message saying drivers needed to be installed. I clicked to install and got a message saying unable to install. I've checked the system in Device Manager and this is what I see:
    Display adapters: Standard VGA graphics adapter
    With this message: This device cannot start. (Code 10)
    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
    (When I do so there is no solution)
    Other devices: Video Controller
    This device is not configured correctly. (Code 1)
    There is no driver selected for the device information set or element.
    To reinstall the drivers for this device, click Reinstall Driver.
    (When I try a message tells me to Windows cannot find this and to check with the manufacturer of the device)
    I have an old Packard Bell and when I go on the website it does not list the model I have.
    How will my pc be affected by not having these drivers and a having a standard VGA card.
    Can anyone give a simple explanation of what to do. No jargon...an idiot's guide please.
     
  2. etaf

    etaf Moderator

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    what is the exact model
    and what windows version XP, vista, W7, W8
     
  3. smurfitt

    smurfitt Thread Starter

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    iMedia J2589
    Vista
     
  4. etaf

    etaf Moderator

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    as you say not listed on the packard bell site
    any other information on the label on the PC
    did you try entering the serial number into the site

    http://www.packardbell.co.uk/pb/en/GB/content/download

    * Go to Start > All Programs > Accessories > Command Prompt
    * Type, wmic computersystem get model
    * Press Enter
     
  5. smurfitt

    smurfitt Thread Starter

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    It gives the same iMedia J2589
    Which driver is missing the graphics card and/or video controller?
    I have just been on my Packard Bell support that came with pc and in smart restore it has add or remove Packard Bell drivers. In it is the following:
    MCE remote
    TVTUNER TIGER V1.3.3.4a
    Realtek HD Audio V6.0.1.5322
    ATIv8.31

     
  6. etaf

    etaf Moderator

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    on this device in device manager do this

    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the device
    Other devices: Video Controller

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030


    ------------------------------------------------------------------------
     
  7. smurfitt

    smurfitt Thread Starter

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    Pci\ven_1002&dev_71b1&subsys_5921174b&rev_00
    pci\ven_1002&dev_71b1&subsys_5921174b
    pci\ven_1002&dev_71b1&cc_038000
    pci\ven_1002&dev_71b1&cc_0380

    The device code is not recognised on PCI database !!
     
  8. etaf

    etaf Moderator

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  9. smurfitt

    smurfitt Thread Starter

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    Sorry but youve lost me. As said an idiot's guide. I don't understand what you mean by online support and then give me something to download. Is it safe to download? I don't want to mess up my pc anymore than it already is.
     
  10. etaf

    etaf Moderator

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    yes its safe
    thelink i posted - its on the internet - so thats the online bit and support, thats what they are offering , most manufacturers provide support with drivers available on the internet - online

    click on the site i posted
    and you can see autodetect

    direct link is here
    http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

    it will download a file and then using that installation will look for ATI drivers to match your PC

     
  11. smurfitt

    smurfitt Thread Starter

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    Just followed the link and it was as useful as a chocolate fireguard!
    You have to find out what driver you by going into device manager, (which states VGA because the damn original is missing) or by looking on the graphics card for a barcode. I haven't got a clue where it is.
    Basically that sent me round in full circle because I need to establish what the driver was in the first place!
     
  12. smurfitt

    smurfitt Thread Starter

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    this is what the result was: We were unable to find your product or OS
     
  13. etaf

    etaf Moderator

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    ok

    i just tried my vista with a ati adapter and got this info
     

    Attached Files:

  14. etaf

    etaf Moderator

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    so we will need to try a different approach
    another program to download and run

    http://www.piriform.com/speccy

    lets see if that program will at least give us the name of the adapter
     
  15. smurfitt

    smurfitt Thread Starter

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    Same as what I gave you:

    Operating System

    MicrosoftWindows Vista Home Premium 32-bit SP2

    CPU

    Intel Core 2Duo E6320 @ 1.86GHz 50 °C

    Conroe65nm Technology

    RAM

    1.00 GBSingle-Channel DDR2 @ 265MHz (4-4-4-12)

    Motherboard

    Packard Bell BV CubaMS-7301 (Socket 775) 34 °C

    Graphics

    StandardMonitor ([email protected])

    StandardVGA Graphics Adapter

    Hard Drives

    233GBSeagate ST3250820AS ATA Device (SATA) 39°C

    Optical Drives

    ATAPI DVD ADH16A1P ATA Device

    Audio

    RealtekHigh Definition Audio
     
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