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Help getting back into Windows

Discussion in 'Windows XP' started by flamey, Apr 12, 2008.

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  1. flamey

    flamey Thread Starter

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    One day my PC decides to stop booting up into Windows - just locks after Windows spash screen is done.

    What i've tried so far:

    Safe mode — locks after all the drivers are loaded (I don't remeber the name of the lastone listed, but I know it is the last one after research online few days ago). Same for Safe mode with command prompt.

    Windows installation CD — I wanted to boot with it, reformat the drive and reinstall Windows. But I get BSOD during initial drivers loading, before the first interactive step (repare, install, etc.)

    BartPE — BSOD after Windows spash screen, before desktop. Basic configuration, no additional plugins. Tried with all unneeded HW unplugged, details below.

    Build in DELL Disagnostics — you know, the one that's on special partition.... says all hardware is fine! Though one it rebooted during long HDD test.


    System Hardware:

    It's one yr old Dell Core 2 Duo system (sorry don't remeber exact model right now) running WinXP MediaCenterEd.
    - two memory cards
    - 11 in 1 card reader
    - one DVD burner (SATA)
    - one HDD (SATA)
    - Parallel Port PCI card
    - another PCI card, I don't remeber now what is it.
    - onboard video (vga/crt, not dvi), lots of USB ports, ethernet port, audio. no ps/2 kbd/mouse connectors present, no bluetooth.


    Isolating hardware — tried disconnecting everything I could during boot.
    - for HDD, only left HDD and memory connected
    - for CD boot (BartPE, Win install CD), disconnected HDD, connected DVD
    - for USB boot (BartPE) disconnected everything I could, except memory
    - tried only with single memory card, tried both of the available one at a time

    always get the same results - lock or BSOD, depending what I'm trying to boot up to/from.


    I'm about to blame it on the motherboard, but Dell doesn't sell one for my PC (I checked on their website), and I don't want to throw out relativelly new $1K PC. Desperatelly looking for ideas. At least I need to find out what the problem is!
     
  2. Elvandil

    Elvandil

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  3. flamey

    flamey Thread Starter

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    thanks for reply!

    MS Mem Test (I let it go for 35 mins) and Memtest86 ( took around 45 mins and went to 110% :-/ ) both completed succesfully w/out errors.

    I'm running MemScope right now, takes long time, im up to test 2 and 30% in, no errors so far. After that I'm gonna try diagnostics tool I got from Seagate/Maxtor. But like I've said, I've tried w/out HDD and DVD connected and failed, I also took my HD to work to back it up. So, I bet it won't fail.

    Are there motherboard testing tools I can try? Someone mentioned there could be a problem with South bridge, is there a way to comprehensively test that?
     
  4. Elvandil

    Elvandil

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    I know of no free mb tests, but that is usually determined by process of elimination.

    What about your graphics card? Do you have another you could try?
     
  5. vicks

    vicks

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    if you go to www.dell.support.com I am sure that the online chat tech will be able to help you diagnose the problem. I have used them a few times, both on my own computer and for help with working on some friends.
    good luck
    vicks
     
  6. flamey

    flamey Thread Starter

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    nope, i dno't have PEG card. at least I know my memory's good :)

    I've contaced Dell's support 3 times before on other issues, and they've been useless. Besides, my warranty has expired in January, they probably won't help.
     
  7. vicks

    vicks

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    My computer is about 4 yrs old ( I bought it refurbished from a local computer store) and have found Dell to be very helpful with anything I have contacted them for. Sometimes it takes a while to ferret out the problem but I have always had success, both with my own and when helping friends with their computers. Same goes for HP.
    vicks
     
  8. flamey

    flamey Thread Starter

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    vicks, im glad you've had good experience with them, but I haven't. I have already replaced monitor (got dead pixels all over 6 month after i bought it) and now this.

    anyway, Dell isn't the issue here, non-working hardware is.
     
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