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help help help, hotmail

Discussion in 'Virus & Other Malware Removal' started by thisispinbak, Feb 2, 2005.

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  1. thisispinbak

    thisispinbak Thread Starter

    Joined:
    Feb 2, 2005
    Messages:
    20
    im having a problem with my hotmail. every time i try to sign in to get to my mail the page acts like it loads and says its done down in the corner but i am left with a blank white screen. im not sure if this is due to a viris or spyware but i think it is because i recently got the "home search" spyware and have had this problem since. ive run adaware and spybot search and destroy but still experience this difficulty. ive also tried clearing my cookies, temporary files, and clearing my history which also didnt work. itd be great if you could you please offer me an help you might have because its important that i get into my email.

    heres my hijack this log:

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Messenger Plus! 3\MsgPlus.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Windows AdStatus\WinStat.exe
    C:\Program Files\Windows AdStatus\WinStatKeep.exe
    C:\Documents and Settings\matt\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
    O2 - BHO: (no name) - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~1\SEARCH~2.DLL
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"
    O4 - HKLM\..\Run: [Windows AdStatus] C:\Program Files\Windows AdStatus\WinStat.exe
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html

    thanks
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,337
    First Name:
    Karen
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