help! I am exposed to the world

[volcanobob]

I have a Dell Inspiron 1501 Laptop running windows XP pro with service pack 2, build date was 11/06. I had trend micro Pc-cillin installed when I bought it and for some reason it will not update the virus software. It connects and downloads the updates then when its done downloading it says there is an error message that says "update unsucessful, check your internet connection and try again." I have tried again like 15 or 20 times now (every time it takes me about 25 minutes to download) and have chatted with Trend Micro people to try to fix this but so far nothing has worked. I am thinking someone must have had something similar happen to them if I have two Dell computers with basically the same OS on both and similar configurations both doing the same thing. If anyone has any ideas I would appreciate it. Thanks

 

[ozrom1e]

Welcome to TSG....

25 minutes to download? Wow! Do you have dial-up for internet?

 

[volcanobob]

No its not dial up but I think its just because I was thinking it was being updated all along automatically and it hadn't been and now I need so many updates it's a huge amount of info.

 

[ozrom1e]

OK then it is either DSL or Cable and are you using any download accelerators on your broadband connection?

 

[Blazintails]

Did you try turning off your firewall or antivirus program before you try to update?

 

[volcanobob]

no I didn't know there was such a thing

 

[volcanobob]

I did turn off my firewall first

 

[ozrom1e]

There are filters that the ISP have in place for spam and other things that also will affect the downlaods, to find out if this is the problem a call to the ISP might solve the problem if it is that.

What anti-virus and firewall are you using?

 

[volcanobob]

its Trend Micro PC cillin 14 for Dell and thier firewall