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HELP i cant factory reset.

Discussion in 'Windows 7' started by yoonyuljjang, Mar 23, 2011.

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  1. yoonyuljjang

    yoonyuljjang Thread Starter

    Mar 23, 2011
    hello i was using a pirated version of windows 7 ultimate until i bought the CD key at microsoft store. it was the upgrade version. i have a problem with BSOD. i debuged the .dmp files and the problems were ntkrnlpa.exe and Win32k.sys. Unfortunately, i cant delete any of those files. I want to factory reset but i cant because i dont have the CD. However i have a Genuine Windows 7 Ultimate CD Key. Any suggestions on how i can factory reset or remove the BSOD problems? Thanks in Advance.
  2. sludge3000


    Oct 9, 2008
    By 'factory reset' I assume you mean format and re-install from scratch.

    I suggest you purchase a Genuine Windows 7 CD to go with your Genuine Windows 7 CD Key. Beyond that I am unable to help as this forum does not support cracked/illegal software, while you may have a valid CD key you are still using a cracked version of the operating system.
  3. Elvandil


    Aug 1, 2003
    You may have no choice but to buy Windows disks from the manufacturer. Many pirated versions use complex algorithms involving the boot process, so your "factory settings" that are usually accessible through the proprietary MBR are almost certainly not available now. There is no way for you to reverse this problem yourself.

    One thing worth trying (and I would still get those Windows disks) is to download and run the Linux Live USB Creator. Choose the PLoP distro and make a bootable USB key. Boot from the key. Your partitions will be shown in the menu and you can try to boot the recovery partition that way.
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