1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Help!! I can't get into my files.

Discussion in 'Windows XP' started by tac1758, Apr 8, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. tac1758

    tac1758 Thread Starter

    Joined:
    Apr 8, 2004
    Messages:
    1
    Whenever I click on my folders on my desktop, the desktop icons and taskbar dissapear for about 15 seconds and then reapear, however my folder never opens or programs never start. I have tried going through the start menu also, to programs, accessories and windows explorer. The same thing happens and never opens the folder. Can someone out there please help me. Thanks

    P.S. I am running Windows XP.

    I just realized that the only folders it affects are those that have multiple programs in them, ie: games, multiple browsers, whatever. If it is an individual file or program it opens it. Please somebody help me. Thanks
     
  2. naturalwolf

    naturalwolf

    Joined:
    Apr 8, 2004
    Messages:
    4
    ( Ok this came from COOKIEGAL a senior member) IT WORKS!


    Here are some programs that can help eliminate some nasties.

    AD-AWARE

    Go here: http://www.lavasoftusa.com/support/download/
    and download Ad-Aware 6 Build 181

    Install the program and launch it.

    First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

    Make sure the following settings are made and on -------ON=GREEN

    From main window: Click Start then Activate in-depth scan (recommended)

    Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

    Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

    Click proceed to save your settings.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

    Restart your computer

    Download and run: SPYBOT SEARCH & DESTROY, here:

    http://download.com.com/3000-2144-1...tml?tag=lst-0-1

    Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

    Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

    http://www.javacoolsoftware.com/spywareblaster.html

    Once you've done all that, download HIJACK THIS, scan and post the saved log here for an expert to take a look at as I’m not qualified to analyze the log.

    Please do this. Click here: http://www.sherrylynn.us/HijackThis.exe to download Hijack This. Save it to it’s own folder (not temporary files or the desktop).

    Close all open windows and open HIJACK THIS. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and save it to NotePad. Copy the entire log and paste it here.

    DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.

    Cookie
    __________________
    I am not an expert nor do I pretend to be one. I am, however, a work in progress.
     
  3. camaron

    camaron

    Joined:
    Nov 3, 2004
    Messages:
    6
    Hi I have same problem did all the above suggestions still no fix
    heres my hijack this post

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\cisvc.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro 5\kavmm.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\Pavsrv51.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\AVENGINE.EXE
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\BCMSMMSG.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\System32\DSentry.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\System32\PD6000SM.EXE
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro 5\kav.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Sony Handheld\HOTSYNC.EXE
    C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\camaron\antiviruses\HijackThis.exe
    C:\WINDOWS\system32\cidaemon.exe
    C:\WINDOWS\system32\cidaemon.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [sr1exe] "C:\Documents and Settings\All Users\Application Data\Dell\Alert\252\updtSup3.exe"
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PD6000StatusMonitor] C:\WINDOWS\System32\PD6000SM.EXE
    O4 - HKLM\..\Run: [KAV50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal Pro 5\kav.exe" -run -n PersonalPro -v 5.0.0.0
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: PC Phoneline.lnk = C:\Program Files\PC Phoneline 1.0\PC Phoneline H323.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O4 - Global Startup: Software Kodak EasyShare.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\panda software\panda titanium antivirus 2004\pavlsp.dll
    O16 - DPF: Dialpad Webphone - https://www.dialpad.com/md/update/cham.cab
    O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cab
    O16 - DPF: Yahoo! Go - http://download.games.yahoo.com/games/clients/y/gt2_x.cab
    O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_42.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/threatinfo/virusinfo/webscan.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/controls/SassCln.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DD1FA138-39F5-4DF5-BD04-6D814AD0C7D9} (IPhone Class) - https://www.mywebcalls.com/PC2Phone.cab
    O16 - DPF: {DD1FA138-39F5-4DF5-BD04-6D814AD0C7E0} (ICallBack Class) - http://callback.mywebcalls.com/callback.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{1F83CB2B-C0F5-4E22-BC3F-F166CCAF1F92}: NameServer = 200.23.242.196 200.23.242.202
    O17 - HKLM\System\CS1\Services\Tcpip\..\{1F83CB2B-C0F5-4E22-BC3F-F166CCAF1F92}: NameServer = 200.23.242.196 200.23.242.202

    Thanks
     
  4. badNetworker

    badNetworker

    Joined:
    Nov 3, 2004
    Messages:
    3
    try to find new definitions in those spyware or adaware maybe thats the case.
    i also remeber someone told somewhere about some IE worm or something that does conflicts on your desktop (they dont even write viruses as they used to) but i thought SP2 solved that problem. I dont know maybe it will help.
     
  5. badNetworker

    badNetworker

    Joined:
    Nov 3, 2004
    Messages:
    3
    i remembered another thing maybe you moved your programs to another location so your shortcuts want work and browse is turned off
     
  6. camaron

    camaron

    Joined:
    Nov 3, 2004
    Messages:
    6
    I didnt move my programs so thats not the problem also why when i right click on an exe icon all my icons dissappear from my desktop and reappear?
     
  7. rude

    rude

    Joined:
    Mar 8, 2004
    Messages:
    2,326
  8. camaron

    camaron

    Joined:
    Nov 3, 2004
    Messages:
    6
    that didnt help

    anyone else who can help? i am desperate
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/218510

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice