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Help! I cant get rid of the trojan mm21.ocx

Discussion in 'Virus & Other Malware Removal' started by elaine121, Jan 27, 2005.

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  1. elaine121

    elaine121 Thread Starter

    Joined:
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    Hi

    Please can anyone tell me how to get rid of the trojan mm21.ocx. My norton antivirus professional picked it up but cannot delete it.

    I am running windows xp and the trojan information is:- The compressed file mm21.ocx within C:\Documents and Settings\Elaine\Local Settings\Temporary Internet Files\Content.IE5\WZ5RUYRD\alien[1].cab is a Adware threat. I have looked in that file and cannot find it.

    I have also run ad-aware and spybot but still no joy in removing it. Please can anyone tell me how to get rid of it.

    Thanks

    Elaine
     
  2. batman44

    batman44

    Joined:
    Jan 12, 2005
    Messages:
    13
    try this web site pal

    http://www.avast.com/

    and get (avast antivirus 4.5)
    do not get the home adishon it is not very good. :)
     
  3. cybertech

    cybertech Retired Moderator

    Joined:
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    Messages:
    72,115
    Hi elaine121, Welcome to TSG!! :)

    Close all of your browser windows and delete this folder:
    C:\Documents and Settings\Elaine\Local Settings\Temporary Internet Files\Content.IE5\WZ5RUYRD
     
  4. elaine121

    elaine121 Thread Starter

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  5. elaine121

    elaine121 Thread Starter

    Joined:
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    Messages:
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    Hi, I have downloaded avast antivirus 4.5 but it did not take the trojan out. Thank you for your advice
     
  6. cybertech

    cybertech Retired Moderator

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    Did you try to delete the folder?
     
  7. elaine121

    elaine121 Thread Starter

    Joined:
    Jan 27, 2005
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  8. elaine121

    elaine121 Thread Starter

    Joined:
    Jan 27, 2005
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    Thank you for your advice. I have deleted the file and now Norton does not come up with it. However i thought it was the mm21.ocx causing me problems with my internet but my broadband is still slow and i keep getting a lot of 'the page cannot be displayed'. Do you have any suggestions. P.s i did reply to your message before but i must have done something wrong if you never received it, sorry i am still a novice :-(.
     
  9. cybertech

    cybertech Retired Moderator

    Joined:
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    Messages:
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    I would like to see a hijackthis log from your machine.

    Create a permanent folder on your hard drive like c:\program files\hjt.
    Download Hijackthis again and click "Save", direct it to the permanent folder you created. Double click on hijackthis.exe and select Do a system scan and save a logfile. This log will open in notepad. Copy and paste the log back here for review.
    Don't make any changes until instructed to do so.
     
  10. elaine121

    elaine121 Thread Starter

    Joined:
    Jan 27, 2005
    Messages:
    17


    Hi thank you for your help i really appreciate it. Here is my log file:-

    Logfile of HijackThis v1.99.0
    Scan saved at 12:47:46, on 30/01/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\RunDll32.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
    C:\PROGRA~1\BTYAHO~1\Help\SMARTB~1\MotiveSB.exe
    C:\WINDOWS\system32\rmctrl.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Tweak-XP Pro\AdBlocker.exe
    C:\windows\system32\spool\printers\FireDaemon.exe
    C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
    C:\windows\system32\spool\printers\FireDaemon.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\spool\PRINTERS\dll32.exe
    c:\windows\system32\spool\printers\events.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\BT Yahoo!\Help\bin\mad.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\BT Yahoo!\Help\bin\mpbtn.exe
    C:\PROGRA~1\Motive\AsstCommon\MotiveDirectory.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Yahoo!\Messenger\ypager.exe
    C:\Program Files\Ahead\NeroMix\NeroMix.exe
    C:\WINDOWS\System32\imapi.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\hjt\hijackthis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R3 - Default URLSearchHook is missing
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\ycomp5_5_7_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - C:\Program Files\Etomi\Plugins\RazaWebHook.dll
    O2 - BHO: (no name) - {4CE804A8-B4AC-E661-3FDB-B58BE19375D1} - C:\DOCUME~1\Elaine\APPLIC~1\MEETBO~1\4 Upload.exe
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\ycomp5_5_7_0.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\Run: [DefyEncBikeSeek] C:\Documents and Settings\All Users\Application Data\FunkMagsDefyEnc\nurbdumb.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTYAHO~1\Help\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [RemoteControl] C:\WINDOWS\system32\rmctrl.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [BlockAds] "C:\Program Files\Tweak-XP Pro\AdBlocker.exe"
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: BT Yahoo! Help.lnk = C:\Program Files\BT Yahoo!\Help\bin\matcli.exe
    O4 - Global Startup: Exif Launcher.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Download with &Shareaza - res://C:\Program Files\Etomi\Plugins\RazaWebHook.dll/3000
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
    O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
    O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1099859141552
    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\Resources\IntraLaunch.CAB
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: FireDaemon Service: dll32 - Sublime Solutions Pty Ltd - C:\windows\system32\spool\printers\FireDaemon.exe
    O23 - Service: FireDaemon Service: events - Sublime Solutions Pty Ltd - C:\windows\system32\spool\printers\FireDaemon.exe
    O23 - Service: InCD File System Service - Unknown - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Macromedia Licensing Service - Unknown - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
     
  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    R3 - Default URLSearchHook is missing
    O4 - HKLM\..\Run: [DefyEncBikeSeek] C:\Documents and Settings\All Users\Application Data\FunkMagsDefyEnc\nurbdumb.exe
    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/insta.../sinstaller.cab

    Close all applications and browser windows before you click "fix checked".

    Go to Start, Run type %temp% press enter, empty the entire contents of that folder. **Except Temporary Internet Files, Cookies, and history folders.
    Make sure to delete folders with the name ICD*.tmp where * represents a number.

    Reboot.
     
  12. elaine121

    elaine121 Thread Starter

    Joined:
    Jan 27, 2005
    Messages:
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    I have done as you said and my internet is faster. I was still getting a lot of 'this page cannot be displayed' so i uninstalled my internet software etc and re-installed it. This has also helped and i dont get that page come up so much anymore. Thank you for all your help i really appreciate it. I am a very happy person now :).
     
  13. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Do you know what this program is?
    C:\DOCUMETS AND SETTINGS\Elaine\APPLICATION DATA\MEETBO~1\4 Upload.exe
     
  14. elaine121

    elaine121 Thread Starter

    Joined:
    Jan 27, 2005
    Messages:
    17
    I dont think have anything on my computer relating to that programme that i know of
     
  15. elaine121

    elaine121 Thread Starter

    Joined:
    Jan 27, 2005
    Messages:
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    The other one i am not sure about in the same folder is close 1. How can i work out what they are used for, everything else seems ok in that folder. Thank you for your continued support
     
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