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HELP! I cant start my AVG Antivirus.

Discussion in 'Virus & Other Malware Removal' started by luciano2011, Apr 22, 2011.

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  1. luciano2011

    luciano2011 Thread Starter

    Joined:
    Apr 22, 2011
    Messages:
    2
    Please help! I am afraid my PC is infected. I cant run my AVG Antivirus anymore. Every time I want to run it, I get an error "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator" What can I do???:mad::confused::confused::confused::confused::confused::confused::confused:
     
  2. luciano2011

    luciano2011 Thread Starter

    Joined:
    Apr 22, 2011
    Messages:
    2
    I have a log here made with hijackthis:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 01:41:39, on 23.04.2011
    Platform: Windows 2003 SP2 (WinNT 5.02.3790)
    MSIE: Internet Explorer v7.00 (7.00.6000.16915)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
    C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\Java\jre6\bin\jqs.exe
    C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\SysWOW64\HPZipm12.exe
    C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
    C:\WINDOWS\SysWOW64\ctfmon.exe
    C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.ro
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ro
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cool-digitv.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.ro
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ro
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.ro
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.ro
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.google.ro
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.ro
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:25489
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
    R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    F2 - REG:system.ini: UserInit=userinit"C:\WINDOWS\server.exe",
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files (x86)\Yahoo!\Search Protection\ysp.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
    O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files (x86)\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
    O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Best Malware Protection] "C:\Documents and Settings\All Users\Application Data\d36868\BMd36_289.exe" /s /d
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: An OneNote senden - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
    O9 - Extra 'Tools' menuitem: An OneNote s&enden - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
    O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files (x86)\Bonjour\ExplorerPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files (x86)\Yahoo!\Search Protection\ysp.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files (x86)\Yahoo!\Search Protection\ysp.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - ESC Trusted Zone: http://runonce.msn.com
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files (x86)\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com.../en/x86/MuCatalogWebControl.cab?1254694963109
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1226095381078
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/webplayer/stage6/windows/DivXBrowserPlugin.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1254691194265
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{F2BE9019-35EC-416C-B904-658641B18415}: NameServer = 195.34.133.21,195.34.133.22
    O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: nnnmnkhf - nnnmnkhf.dll (file missing)
    O20 - Winlogon Notify: qoMeEUKc - qoMeEUKc.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\SysWOW64\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\SysWOW64\browseui.dll
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files (x86)\AVG\AVG9\Toolbar\ToolbarBroker.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Bonjour-Dienst (Bonjour Service) - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: crd - Unknown owner - (no file)
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - C:\WINDOWS\System32\dmadmin.exe (file missing)
    O23 - Service: Event Log (Eventlog) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - C:\WINDOWS\system32\imapi.exe (file missing)
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files (x86)\Java\jre6\bin\jqs.exe
    O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\WINDOWS\system32\msdtc.exe (file missing)
    O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
    O23 - Service: Net Logon (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\WINDOWS\system32\nvsvc64.exe (file missing)
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: Plug and Play (PlugPlay) - Unknown owner - C:\WINDOWS\system32\services.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - C:\WINDOWS\system32\sessmgr.exe (file missing)
    O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Virtual Disk Service (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\WINDOWS\System32\vssvc.exe (file missing)
    O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 11276 bytes
     
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