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Help! I'm so confused

Discussion in 'Windows XP' started by flipflop50, Feb 24, 2013.

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  1. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    I have spent ages reading through previous posts and questions and to be honest I don't know where to start! I think I seem to have all the problems posted. Shall I just take my pc to get repaired by professionals or I am just panicking? This is my log from the TSG Sysinfo as requested:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Sempron(tm) Processor 3200+, x86 Family 15 Model 79 Stepping 2
    Processor Count: 1
    RAM: 1470 Mb
    Graphics Card: VIA/S3G DeltaChrome IGP, 64 Mb
    Hard Drives: C: Total - 38154 MB, Free - 6186 MB;
    Motherboard: Winfast, K8M890-8237
    Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Hi and welcome! :) Before you panic beyond belief, what problems are you experiencing exactly?
     
  3. saikee

    saikee

    Joined:
    Jun 11, 2004
    Messages:
    3,887
    From a new member with the first post? How does all these problems transmitted to the readers?
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,154
    First Name:
    Frank
    Please answer the question in post #2 so we can decide how to help you.

    We're not there, so we have no idea what problems you're having.

    ---------------------------------------------------------
     
  5. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    My first and most annoying problem is that my pc keeps shutting down. Between 3 hours which is ok and 20 mins (which isn't). I have tried loads of your solutions like checking temperatures but it is still happening. I have 3 problem devices on my device manager which say I cannot remove as I would not be able to reboot. The 1st one is Globespan USB ADSL LAN modem - AVG miniport driver. The 2nd is Realtek RTL8139/810x faimly fast ethernet NIC - AVG miniport driver and the 3rd is WAN miniport (IP) - AVG miniport driver.

    I have tried a hijackmething and her'smy resultsLogfile of Trend Micro HijackThis v2.0.4
    Scan saved at 17:03:09, on 24/02/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Unable to get Internet Explorer version!
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\PROGRA~1\AVG\AVG2013\avgrsx.exe
    C:\Program Files\AVG\AVG2013\avgcsrvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\AVG\AVG2013\avgidsagent.exe
    C:\Program Files\AVG\AVG2013\avgwdsvc.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesService32.exe
    C:\Program Files\AVG\AVG2013\avgnsx.exe
    C:\Program Files\AVG\AVG2013\avgemcx.exe
    C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.1.7\ToolbarUpdater.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
    C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Program Files\AVG\AVG2013\avgui.exe
    C:\program files\real\realplayer\update\realsched.exe
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\system32\S3trayp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
    C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesApp32.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\RealNetworks\RealDownloader\recordingmanager.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\Owner\My Documents\Downloads\HijackThis (1).exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.delta-search.com/?affID=121240&babsrc=HP_ss&mntrId=387a6b410000000000000015586dd346
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.aol.co.uk/web?isinit=true&query=%s
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
    R3 - URLSearchHook: (no name) - {a84c9e75-cb32-4928-bab6-25460a3b19b3} - (no file)
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: ALOT Toolbar BHO - {14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6} - C:\Program Files\alot\bin\alot.dll
    O2 - BHO: PlaySushi - {21608B66-026F-4DCB-9244-0DACA328DCED} - (no file)
    O2 - BHO: Media Access Startup - {25B8D58C-B0CB-46b0-BA64-05B3804E4E86} - (no file)
    O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
    O2 - BHO: NP Helper Class - {35B8D58C-B0CB-46b0-BA64-05B3804E4E86} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Zynga - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\prxtbZyn0.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\14.1.0.10\AVG Secure Search_toolbar.dll
    O2 - BHO: Wajam IE BHO - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
    O2 - BHO: System Search Dispatcher - {CDBFB47B-58A8-4111-BF95-06178DCE326D} - (no file)
    O2 - BHO: LivingPlay - {D9291F9E-7010-4D7A-8DF6-455DEEF8EF51} - C:\Program Files\LivingPlay Games\lplaytl.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
    O3 - Toolbar: GamingHarbor Toolbar - {5617ECA9-488D-4BA2-8562-9710B9AB78D2} - (no file)
    O3 - Toolbar: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\prxtbZyn0.dll
    O3 - Toolbar: (no name) - {a84c9e75-cb32-4928-bab6-25460a3b19b3} - (no file)
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\14.1.0.10\AVG Secure Search_toolbar.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
    O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
    O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup
    O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
    O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY
    O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100429 -Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; AOLBuild 4327.5003; Windows NT 5.1; Trident/4.0; BTRS7391; GTB7.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
    O4 - Global Startup: McAfee Security Scan.lnk = ?
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: Go PlaySushi! - {5CFA5B80-01F4-420F-B18B-545712C8A1C8} - http://www.playsushi.com/About.ps?l=6&t=nGaXs1s7A (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {049A470D-F818-4E34-B14D-E4E237DADCF8} (CPlayFirstFashionDasControl Object) - http://www.shockwave.com/content/fashiondash/sis/fashiondashweb.1.0.0.21.cab
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Amazing%20Adventures%20The%20Forgotten%20Dynasty/Images/stg_drm.ocx
    O16 - DPF: {195B4BBF-E1E4-4020-9773-0A8C6F65EA35} (CPlayFirstCookingDasControl Object) - http://www.shockwave.com/content/cookingdash/sis/CookingDashWeb.1.0.0.9.cab
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1171554664435
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1171555027310
    O16 - DPF: {7BB30A04-A6AC-480C-BB18-5A18D79F4455} (GenimoWebGames Control) - http://games.bigfishgames.com/en_butterflyescape/online/GenimoWebGamesControl.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {BCBC9371-9827-11DA-A72B-0800200C9A66} (View22RTEv4 Class) - http://sc.scenecaster.com/release_3_10_41/View22RTEv4.cab
    O16 - DPF: {C0C0CB9B-BFEB-47C2-90FA-BE9692875ADB} (CPlayFirstPetShopHopControl Object) - http://download.playfirst.com/play/game/petshophop/petshophopweb.1.0.0.15.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://gamenextus.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
    O16 - DPF: {D410AFBD-4E26-4D5F-840F-0412D6F6BB8D} (CPlayFirstSandScriptControl Object) - http://www.shockwave.com/content/sandscript/sis/SandScript.1.0.0.21.cab
    O16 - DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} (CPlayFirstDinerDashControl Object) - http://gamenext.oberon-media.com/online/online2/diner_dash/DinerDash.1.0.0.80.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {FC4CAF5F-91BD-4DD9-ADC1-F3C737E37BC4} (CPlayFirstSweetopiaControl Object) - http://www.bigfishgames.com/online/sweetopia/Sweetopia.1.0.0.20.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\14.1.7\ViProtocol.dll
    O20 - AppInit_DLLs: C:\WINDOWS\System32\drmstor32.dll
    O20 - Winlogon Notify: 387a6b41579 - C:\WINDOWS\System32\drmstor32.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgidsagent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgwdsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
    O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: AVG PC TuneUp Service (TuneUp.UtilitiesSvc) - AVG - C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesService32.exe
    O23 - Service: vToolbarUpdater14.1.7 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.1.7\ToolbarUpdater.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

    --
    End of file - 16202 bytes
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,154
    First Name:
    Frank
    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    --------------------------------------------------------
     
  7. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    Sorry. I have read loads of similar problems and solutions and I am not sure which (if any) problems I have. Firstly my pc keeps shutting down for no particular reason - overheating or virus? This mainly happens when I am on facebook just trying to play games on the google network.

    In the last couple of days I have tried to troubleshoot my problem by installing AVG tune up and one-step maintenance but this hasn't helped and I have just deleted cc cleaner because I understand it it not good to try and clear your own registry.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,154
    First Name:
    Frank
    Please reply to post #6 and submit the requested file.

    ----------------------------------------------------------

    What's the brand name, model name, and model number of your computer?

    Is it a desktop or a laptop/notebook?

    ----------------------------------------------------------
     
  9. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Flash Player 10 Plugin
    Adobe Flash Player 11 ActiveX
    Adobe PhotoDeluxe 2.0
    Adobe Reader 8.1.2
    Adobe Shockwave Player 11.6
    Adobe Type Manager 4.0
    ALOT Toolbar
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    AOL You've Got Pictures Screensaver
    AVG 2013
    AVG 2013
    AVG 2013
    AVG PC TuneUp
    AVG Security Toolbar
    BT Voyager Modem AOL Test
    Compatibility Pack for the 2007 Office system
    Contextual Application Trueads
    Google Chrome
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    HP Image Zone 4.0
    HP Smart Web Printing
    Internet Saving Optimizer
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 31
    Lemmings for Windows 95
    LG USB Modem driver
     
  10. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Flash Player 10 Plugin
    Adobe Flash Player 11 ActiveX
    Adobe PhotoDeluxe 2.0
    Adobe Reader 8.1.2
    Adobe Shockwave Player 11.6
    Adobe Type Manager 4.0
    ALOT Toolbar
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    AOL You've Got Pictures Screensaver
    AVG 2013
    AVG 2013
    AVG 2013
    AVG PC TuneUp
    AVG Security Toolbar
    BT Voyager Modem AOL Test
    Compatibility Pack for the 2007 Office system
    Contextual Application Trueads
    Google Chrome
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    HP Image Zone 4.0
    HP Smart Web Printing
    Internet Saving Optimizer
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 31
    Lemmings for Windows 95
    LG USB Modem driver
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,154
    First Name:
    Frank
    Where is the bottom section of that file?

    You've submitted the top section twice.

    The entire file is needed.

    --------------------------------------------------------
     
  12. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    sorry as you can see I have no idea what I am doing!! It's a desktop
     
  13. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Flash Player 10 Plugin
    Adobe Flash Player 11 ActiveX
    Adobe PhotoDeluxe 2.0
    Adobe Reader 8.1.2
    Adobe Shockwave Player 11.6
    Adobe Type Manager 4.0
    ALOT Toolbar
    AOL Toolbar
    AOL Uninstaller (Choose which Products to Remove)
    AOL You've Got Pictures Screensaver
    AVG 2013
    AVG 2013
    AVG 2013
    AVG PC TuneUp
    AVG Security Toolbar
    BT Voyager Modem AOL Test
    Compatibility Pack for the 2007 Office system
    Contextual Application Trueads
    Google Chrome
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    HP Image Zone 4.0
    HP Smart Web Printing
    Internet Saving Optimizer
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Java(TM) 6 Update 31
    Lemmings for Windows 95
    LG USB Modem driver
    McAfee Security Scan
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2698023)
    Microsoft .NET Framework 1.1 Security Update (KB2742597)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
    Microsoft National Language Support Downlevel APIs
    Microsoft Office File Validation Add-In
    Microsoft Office Professional Edition 2003
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Word Viewer 97
    MSVC80_x86_v2
    MSVC90_x86
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6 Service Pack 2 (KB954459)
    Nero Suite
    Nokia Connectivity Cable Driver
    Nokia Ovi Player
    Nokia PC Suite
    Nokia PC Suite
    Nokia_Multimedia_Common_Components_2_5
    OGA Notifier 2.0.0048.0
    Ovi Desktop Sync Engine
    PC Connectivity Solution
    PCL -3000 v2.6
    QuickTime
    RealDownloader
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealNetworks - Microsoft Visual C++ 2010 Runtime
    RealPlayer
    Realtek AC'97 Audio
    REALTEK GbE & FE Ethernet PCI NIC Driver
    RealUpgrade 1.1
    Rhapsody Player Engine
    Sandlot Games Client Services 1.2.2
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB2647516)
    Security Update for Windows Internet Explorer 8 (KB2675157)
    Security Update for Windows Internet Explorer 8 (KB2699988)
    Security Update for Windows Internet Explorer 8 (KB2722913)
    Security Update for Windows Internet Explorer 8 (KB2744842)
    Security Update for Windows Internet Explorer 8 (KB2761465)
    Security Update for Windows Internet Explorer 8 (KB2792100)
    Security Update for Windows Internet Explorer 8 (KB2797052)
    Security Update for Windows Internet Explorer 8 (KB2799329)
    Security Update for Windows Internet Explorer 8 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows XP (KB923789)
    Spotify
    Spybot - Search & Destroy 1.4
    swMSM
    Ulead CD & DVD PictureShow 3 SE Basic
    Ulead Photo Express 5 SE
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB971930)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    USB Mass Storage Toolbox
    VIA Platform Device Manager
    VIA/S3G Display Driver
    Viewpoint Media Player
    Virtual Villagers The Lost Children
    Windows Driver Package - Nokia Modem (06/09/2010 7.01.0.8)
    Windows Driver Package - Nokia Modem (10/07/2010 4.6)
    Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
    Windows Imaging Component
    Windows Internet Explorer 8
    Windows Live Sign-in Assistant
    Windows Media Encoder 9 Series
    Windows Media Encoder 9 Series
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows Presentation Foundation
    Windows XP Service Pack 3
    Yahoo! Toolbar
    Zylom Games Player Plugin
    Zynga Toolbar
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,154
    First Name:
    Frank
    Go to Control Panel - Add Or Remove Programs, then uninstall/remove

    ALOT Toolbar

    AVG PC TuneUp

    AVG Security Toolbar

    Java(TM) 6 Update 2

    Java(TM) 6 Update 3

    McAfee Security Scan

    Spybot - Search & Destroy 1.4

    Yahoo! Toolbar

    Zynga Toolbar


    After you're done, restart the computer.

    ------------------------------------------------------------

    Download and save and then install the free version of

    Malwarebytes Anti-Malware 1.70.0.1100

    SUPERAntiSpyware 5.6.0.1014

    Make sure to update their definition files during the install process.

    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

    After they're installed and updated, restart the computer.

    DON'T do anything with them yet.

    ------------------------------------------------------------
     
  15. flipflop50

    flipflop50 Thread Starter

    Joined:
    Feb 23, 2013
    Messages:
    39
    system manufacturer - winfast
    model -AWRDACP1
    system tpe- x86 based pc
    processor - x86 family 15 model 79 stepping 2 authenticAMD 1799 mhz
    BIOS - Pheonix tect ltd. 641W1P24, 30/08/2006
     
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