Help! Internet wireless connection "connects" but no internet access

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

ILoveKnowledge

Thread Starter
Joined
Mar 18, 2010
Messages
36
Hi all! I was installing a software on my other laptop (it had SQL software with it) and I ran into some trouble as I got error problems that the installation of the software had failed and now whatever I do, I can't access the web! Sure enough, my wireless connection connects successfully and it indicates that I am on the "Internet" but every time I try to use either firefox or internet explorer to go to a web site, it says I don't have a connection. It is extremely odd and I don't know what it might be...

Hopefully someone can help me out with this. Thank you ahead of time for your assistance.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
what was the software and have you tried uninstalling or doing a recovery to before you installed
start> programs > accessories > system tools > system recovery

otherwise try a tcp/ip reset
you dont say what windows version you are running xp, vista, windows 7


------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
and press enter

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Please note and post back - if you receive the message
Access is Denied

Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------

TCP/IP stack repair options for use with Windows XP with SP2/SP3

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log
and press enter

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog
and press enter

Reboot the machine.

Please note and post back - if you receive the message
Access is Denied

Post back the results here
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
 

ILoveKnowledge

Thread Starter
Joined
Mar 18, 2010
Messages
36
I apologize. I am running Windows 7 64-bit and it was a CRM software and I was able to uninstall it and resolve my problem in regards to the software; and unfortunately, I don't have any recoveries saved/set-up with this laptop in question..

I will now follow the instructions you promptly provided for me and will report back ASAP.
 

ILoveKnowledge

Thread Starter
Joined
Mar 18, 2010
Messages
36
Ok, I followed your instructions and I am about to restart but I wanted to report back the results:

For "WINSOCK", I received the command back "Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset."

For the "IPv4" TCP/IP I received the command back as, "Reseting Global, OK! Reseting Interface, OK! Reseting Unicast Address, OK! Restart the computer to complete this action."

BUT, for the "IPv6" TCP/IP I received the command back "There's no user specified settings to be reset." after I input "netsh int ipv6 reset reset.log"


Am rebooting now..
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
your welcome (y) thanks for letting us know
You can mark your own threads solved using the
button at the top of the page of the thread in the upper left corner.
:)
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top