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Help! iTunes install error on Windows XP

Discussion in 'Multimedia' started by Cincy Kid, Dec 20, 2006.

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  1. Cincy Kid

    Cincy Kid Thread Starter

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    So I got an iPod nano as a gift and seems simple enough to set up by going to the iTunes site and downloading iTunes/Quicktime. As it is installing, I get an error message:

    "Could not open key:
    HKEY_LOCAL_MACHINE\Software\Classes\.cdda\OpenWithProgIds. Verify that you
    have sufficient access to that key, or contact your support personnel."


    Fine, no problem. So I then spend the next 2.5 hours on the phone with someone from Dell who, despite her best efforts and help from two "specialists", was unable to help me. I have erased every trace of iTunes/Quicktime and tried to download it again but I still receive the same message. I don't know a whole lot about computers except the basics and that I'm not supposed to mess around with the registry editor, which is where the key is located.

    Please help me. Thank you in advance. If there is no easy way, I'll take the gift receipt and get a Zune.
     
  2. Cincy Kid

    Cincy Kid Thread Starter

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    Just as a follow up, I made sure that my account (the only one on my machine) was an admin account and I even tried creating a new account as an admin account, but still received the same error message. Its fantastic to have an iPod and have it be as useful as a paper weight.

    TSG is my only hope because there is no way I figure this out on my own and I can't deal with Dell, Apple and Microsoft. They just tell me to go to the other company for help.
     
  3. parasolution

    parasolution

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    See if this works:

    1. download from Microsoft - MS Installer Clean-up (just google for it)
    2. Install and run the program.
    3. See if it finds iTunes, if its does, run the program to clean-up the old install
    4. try to reinstall itunes again.
     
  4. Cincy Kid

    Cincy Kid Thread Starter

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    Thanks. I'm at work, so I will try it this evening when I get the chance. Thanks again for your help.
     
  5. cwwozniak

    cwwozniak Chuck Trusted Advisor

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  6. Cincy Kid

    Cincy Kid Thread Starter

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    I spent some time on Apple's site yesterday, looking through their FAQs and Troubleshooting, and I did see that page. I thought it sounded right but then when I went to see what number my error was, I didn't see either of those error numbers on my screen, let alone any number. I was, and still am, confused.

    Also, a person at my job who is more familiar with inner workings of computers, told me that the error message could mean that Windows Media Player, MusicMatch or some other program are set as my default player and iTunes is trying to get control of that key and that is causing the error. He suggested that getting rid of the default setting might free up that key. It sounds good to me but what do I know?

    Any thoughts? Thanks again for your help, I really appreciate it.
     
  7. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    My personal $0.02 would be to avoid iTunes like the plague if at all possible. :eek: :eek: :eek:

    Unless you plan on purchasing and downloading music to your iPod, you may be able to get away with downloading and installing just an earlier version of iPod Updater to set up your iPod for the first time.

    http://www.apple.com/support/downloads/ipodupdater20060628forwindows.html

    You can then use third party software to rip CDs and copy MP3 and AAC files to your iPod. That is the route our daughter took with her video iPod about this time last year. She has been quite happy using Winamp Player (pro) to manage her iPod music files. Your mileage may vary.

    EDIT: You may be stuck with trying to get iTunes working on your PC. Just found this bit of information on the Apple site:

    http://docs.info.apple.com/article.html?artnum=304215

    Note that iPod Updater cannot update iPod models released on or after 2006-09-12.
     
  8. parasolution

    parasolution

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    I think that is only for the shuffles.

    I personally like iTunes, though the latest version is memory pig.

    I was a longtime user of Winamp. Love the simple interface, but iTunes just has a better integrated package.

    I've read several problems with installation, but so far most of the install issues can be fixed with the MS Cleaner utility. Hopefully, it will clear this problem too.
     
  9. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    In my case, over a year ago it seems to have integrated itself on the PC my wife normally uses the same way a cancer integrates itself into a person's body. As soon as I logged into Windows XP under my user name, Zone Alarm reported a few Apple programs were trying to call home. Nero reported missing DLLs when I tired to burn a CD. When I re-installed Nero, my wife discovered she could no longer burn CDs with iTunes because it did not like the DLLs re-installed by Nero. Quicktime and iTunes also kept resetting themselves as the default players for all kinds of media files for all users every time my wife used iTunes. Maybe the newer versions are better behaved but I have no desire to try them.

    I used to like Winamp a lot but have become a bit disenchanted with the last few releases. In particular, Winamp Media library does not get the hint that I do not want to run any active content ever on my computer.
     
  10. Cincy Kid

    Cincy Kid Thread Starter

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    Well, so none of this worked.

    1. I downloaded the Installer Clean Up, but it didn't find iTunes, it did find Quicktime, which I got rid of, and tried to reinstall iTunes. No luck. Same error message.

    2. I went through and made sure that I had no default player selected (it was MusicMatch), to free up the key. Deleted everything Apple/iTunes/Quicktime and tried to reinstall. Again, my frustration grows.

    3. The sledgehammer approach. Created a restore point, deleted the "OpenWithProgIds" key, tried to reinstall iTunes. No dice, went back to restore point.

    4. Someone else mentioned Windows Updates, so I downloaded quite a few yesterday. Apparently, my system doesn't automatically install them, but I can't install the Windows Service Pack 2. I get an "Access is Denied" message halfway through the downloaded and then is rolls back the install. I haven't tried to install iTunes since (it was late last night) but I'm thinking something else is wrong if I can't get SP2 to download.

    As far as the SP2 update, some things I have seen in looking online were entirely too complex for me in terms of changing to "verbose" whatever to view log and find out which keys are causing problems, I think with Permissions.

    Is it unreasonable to want to 1) throw my computer out the window (along with the iPod) or 2) reinstall my operating system and start from scratch?

    Thanks again for all your help. Right now I am lost and don't know what else to do. Your help/advice is greatly appreciated.
     
  11. cwwozniak

    cwwozniak Chuck Trusted Advisor

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    It may be a good idea to get your Windows Updated before trying any more installations of iTunes. You might want to start a new topic in the matching forum for your operating system. Include the details of the problems with installing iTunes and then trying to update Windows.

    As for trying to install iTunes ...
    No guarantee that it will work for you but in the past, some people have had success by first running any uninstallers for iTunes and QuickTime. Then installing the stand alone version of the latest QuickTime, followed by installing iTunes

    http://www.apple.com/quicktime/download/win.html
     
  12. Cincy Kid

    Cincy Kid Thread Starter

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    cwwozniak,

    Thanks for your help. I installed Quicktime as a stand alone and that went just fine. After that, I tried to install iTunes and while the install process went longer than before, I still received that error message for the key.

    I am going to put something into the other forum for the SP2 and XP, but I'm not sure if that will help the process. I'll try anything at this point.

    Thanks again.
     
  13. parasolution

    parasolution

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    It sounds like you need to reset your registry. I had a similar problem several months ago when I hardware/software conflicts.

    Too make a long story short, I uninstalled SP2 and tried to do a reinstall (i should have just reinstalled SP2 without uninstalling). I received the "access is denied" error message. After trying a dozen or so registry edits, Microsoft sent me a registry reset program.

    Very simple to run, took about 30 minutes to complete. Once it finished, I was able to reinstall SP2.

    That should solve your problem, as iTunes does require SP2, though I've read a few things about people being able to use SP1. But, its still a wise idea to receive all the MS updates.

    I have the program if you need it. But, lets see what others have to say.
     
  14. Cincy Kid

    Cincy Kid Thread Starter

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    Thanks, parasolution.

    I'm going to try to reinstall SP2 tonight, using the steps recommended by Microsoft to prepare my computer for the install (Ad-Aware, disable McAfee anti-virus, etc) and, hopefully, everything works okay as to that and the ancillary iTunes issue gets resolved in the process. At least that's what I hope and could be terribly wrong. Thank you again for the advice.
     
  15. born2run74

    born2run74

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    Cincykid, I have the EXACT same problem you do. Got the Nano 2 Gig as a gift 1 week ago, and Itunes just won't install. I've tried many of the same solutions as you, with no effect, still keep getting the same error message.

    I haven't found anything that works to solve this yet - very frustrating!

     
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