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HELP! Long boot time and shutdown/restart time!!

Discussion in 'Windows XP' started by puredaaan4, Jan 3, 2009.

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  1. puredaaan4

    puredaaan4 Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    Hi Everyone,

    I hope anyone can help me with my problem with my laptop! Currently when I log onto my computer, it takes more than 5 minutes to load. I have already browsed through many threads and have minimized the number of start-up programs. It was a little better but it still wasn't like how it was before.

    Also, when I want to shutdown my computer, I have to wait 10 minutes before I will hear the "Windows turning-off sound" and it will shutdown. Does anyone have any clue about how to fix this?

    The computer in general appears to be running smoothly once everything is loaded into the computer except for when I want to add/remove any programs where there is a huge lag after uninstalling a program!

    These problems started occurring about a couple days ago. I haven't been doing anything differently nor have I installed any new programs onto the new computer. I have scanned for viruses using Symantec Endpoint Protection (and no results) and also used CCleaner to clean everything else.

    Here are my laptop specifications:

    Dell Latitude ATG D630
    Intel Core 2 Duo CPU T9500 @ 2.60 GHz
    2 GB of RAM
    Operating System: Windows XP Professional Version 2002 SP3


    If any help can be provided, it will be much appreciated!!

    Thank you in advance!
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,821
    First Name:
    Frank
    If you can post a HijackThis log here, it'll show us what programs are installed and which programs are running in the background.

    ------------------------------------------------------------------

    Go into:

    C:\WINDOWS\Temp

    C:\Documents And Settings\(Username)\Local Settings\Temp

    and delete everything from inside both Temp folders. Restart afterwards.

    -------------------------------------------------------------------
     
  3. puredaaan4

    puredaaan4 Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    Here's my HijackThis Logfile:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:20:48 PM, on 1/3/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\WINDOWS\system32\StacSV.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Sierra Wireless\3G Wireless Module\Generic\Components\SWAutoLaunch.exe
    C:\Program Files\Sierra Wireless\AirCard 580\Generic\Components\swiwificomm.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
    C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\WINDOWS\system32\KADxMain.exe
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Dell\QuickSet\Quickset.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Apoint\ApMsgFwd.exe
    C:\Program Files\Apoint\HidFind.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
    C:\Program Files\Rainlendar\Rainlendar.exe
    C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\Common Files\Symantec Shared\COH\coh32.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row-rel&channel=ca&ibd=1080417
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.ca
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row-rel&channel=ca&ibd=1080417
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
    O2 - BHO: IEHlprObj Class - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - C:\WINDOWS\system32\hgkjghg0.dll
    O4 - HKLM\..\Run: [WavXMgr] C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
    O4 - HKLM\..\Run: [SecureUpgrade] C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [AirCardEnabler] "C:\Program Files\Sierra Wireless\Network Adapter Manager\Network Adapter Manager.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [DAEMON Tools Lite] C:\Program Files\DAEMON Tools Lite\daemon.exe -autorun
    O4 - Startup: Rainlendar.lnk = C:\Program Files\Rainlendar\Rainlendar.exe
    O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
    O4 - Global Startup: Bluetooth Manager.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {2CA2C9B8-E4F6-4BE9-8601-52ED0AFBA79D} (Pearson Accounting Player) - http://asp.mathxl.com/books/_Players/AccountingPlayer.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1209503945843
    O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = SR.DNS
    O17 - HKLM\Software\..\Telephony: DomainName = SR.DNS
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = SR.DNS
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = SR.DNS
    O18 - Protocol: cwt - {774E529C-2458-48A2-8F57-3ED3105D8612} - C:\Program Files\CaseWare\cwproto.dll
    O20 - Winlogon Notify: gemsafe - C:\Program Files\Gemplus\GemSafe Libraries\BIN\WLEventNotify.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Colligo Admin (PWSSvc) - Unknown owner - C:\Program Files\Colligo Networks\Colligo Workgroup Edition\pwssvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\WINDOWS\system32\StacSV.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: SWAutoLaunch - Unknown owner - C:\Program Files\Sierra Wireless\3G Wireless Module\Generic\Components\SWAutoLaunch.exe
    O23 - Service: SwiWiFiComm - Unknown owner - C:\Program Files\Sierra Wireless\AirCard 580\Generic\Components\swiwificomm.exe
    O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    O23 - Service: NTRU TSS v1.2.1.25 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
    O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
    O23 - Service: WaveEnrollmentService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Authentication Manager\WaveEnrollmentService.exe
    O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

    --
    End of file - 11192 bytes
     
  4. puredaaan4

    puredaaan4 Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    I also went into both Temp folders and deleted all.

    One thing is that in C:\WINDOWS\Temp,
    I can't delete two files which are: Perflib_Perfdata_a38.dat and Perflib_Perfdata_d6c.dat because they are being used. I closed all my programs and still cannot delete these.

    Also, the shutdown/restart problems are still persistent.


    One thing I forgot to mention is that sometimes during the loading up and shutting down process, the computer responds very slowly and may freeze. Then I usually just hold on to the power button to turn off the laptop :(.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,821
    First Name:
    Frank
    There will occasionally be a few files in those 2 Temp folders that refuse to get deleted. That's normal. This should be part of your computer maintenance and should be done once or twice a month.

    --------------------------------------------------------------------

    Click Start - Run, type in MSCONFIG and then click OK - "Startup" tab.

    Remove the checkmark from:

    Persistence C:\WINDOWS\system32\igfxpers.exe

    http://www.sysinfo.org/startuplist.php?filter=Persistence

    IgfxTray C:\WINDOWS\system32\igfxtray.exe

    http://www.sysinfo.org/startuplist.php?filter=IgfxTray

    HotKeysCmds C:\WINDOWS\system32\hkcmd.exe

    http://www.sysinfo.org/startuplist.php?filter=hkcmd.exe

    Dell QuickSet C:\Program Files\Dell\QuickSet\Quickset.exe

    http://www.sysinfo.org/startuplist.php?filter=Dell+QuickSet

    SigmatelSysTrayApp %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe

    http://www.sysinfo.org/startuplist.php?filter=stsystra.exe

    Click Apply - OK and then restart.

    When the small SCU window appears, place a checkmark in it and then click OK.

    (Note: The top 3 entries will reappear in the startup list every time you update or reinstall an Intel graphics driver.)

    ------------------------------------------------------------------

    Disabling the above 5 startup entries isn't going to solve your problem, but it'll trim down the startup list.

    You might find this interesting to read:

    IntelZeroConfig C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

    http://www.sysinfo.org/startuplist.php?filter=IntelZeroConfig

    I'm not experienced in using wireless connections, but I'm having to wonder if there's some sort of conflict between the Intel wireless and Sierra wireless in your computer.

    ---------------------------------------------------------------------
     
  6. puredaaan4

    puredaaan4 Thread Starter

    Joined:
    Dec 24, 2007
    Messages:
    5
    Thanks flavallee!

    I followed your steps in disabling the programs above. This sort of fixed the start-up issue but the computer still lags very badly and stops responding from time to time.

    How can you recommend to fix this?

    Would you think that I got a virus that doesn't get detected by my Symantec Endpoint?
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,821
    First Name:
    Frank
    I doubt if it's a virus infection. I'm inclined to believe it's a hardware issue or software issue.

    Not having a "hands on" with your computer makes it difficult to diagnose the problem.

    ---------------------------------------------------------------
     
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