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Help--malware pop-up alerts, other stupid stuff...

Discussion in 'Virus & Other Malware Removal' started by ktg, Nov 4, 2007.

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  1. ktg

    ktg Thread Starter

    Joined:
    Nov 2, 2007
    Messages:
    7
    I keep getting pop-up alerts from an icon in my toolbar saying "System Alert: Malware Threats" every three seconds or so, and every ten minutes or so IE (which is not my main internet server) pops up and tries to load more advertisements. I'm thinking this isn't a good thing. I've tried removing programs in the control panel, but that didn't work either.

    I have an old Dell Inspiron laptop with Windows XP. Any help you can offer would be greatly appreciated!

    And here's a copy of the HijackThis scan from my computer:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:37:46 PM, on 11/2/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Video ActiveX Access\imsmain.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\atiptaxx.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Program Files\Video ActiveX Access\imsmn.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wltrysvc.exe
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jucheck.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\PROGRA~1\MOZILL~2\THUNDE~1.EXE
    C:\Documents and Settings\Katy\Desktop\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://gatetr.com/gatevc.php?pn=srch0p1total7s2
    O2 - BHO: (no name) - {34E6F97C-34E0-4CE5-B92B-F83634BEDC01} - C:\Program Files\Video ActiveX Access\iesplg.dll (file missing)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKLM\..\Policies\Explorer\Run: [user32.dll] C:\Program Files\Video ActiveX Access\iesmn.exe
    O4 - HKLM\..\Policies\Explorer\Run: [rare] C:\Program Files\Video ActiveX Access\imsmain.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O22 - SharedTaskScheduler: atrichia - {4a9e875b-d032-45e4-8294-789fe3be5b19} - (no file)
    O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

    --
    End of file - 6306 bytes

    Thanks, guys!
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Please download SmitfraudFix (by S!Ri)
    Extract the content (a folder named SmitfraudFix) to your Desktop.

    Open the SmitfraudFix folder and double-click smitfraudfix.cmd
    Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
    Please copy/paste the content of that report into your next reply.

    Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
    http://www.beyondlogic.org/consulting/proc...processutil.htm
     
  3. ktg

    ktg Thread Starter

    Joined:
    Nov 2, 2007
    Messages:
    7
    Okay, so I ran that scan and here are the results:

    SmitFraudFix v2.248

    Scan done at 15:27:27.17, Sun 11/04/2007
    Run from C:\Documents and Settings\Katy\Desktop\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
    The filesystem type is NTFS
    Fix run in normal mode

    »»»»»»»»»»»»»»»»»»»»»»»» Process

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Video ActiveX Access\imsmain.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\atiptaxx.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Video ActiveX Access\imsmn.exe
    C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wltrysvc.exe
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jucheck.exe
    C:\WINDOWS\system32\cmd.exe

    »»»»»»»»»»»»»»»»»»»»»»»» hosts


    »»»»»»»»»»»»»»»»»»»»»»»» C:\


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

    C:\WINDOWS\system32\fshqaln.dll FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Katy


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Katy\Application Data


    »»»»»»»»»»»»»»»»»»»»»»»» Start Menu

    C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url FOUND !
    C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Katy\FAVORI~1

    C:\DOCUME~1\Katy\FAVORI~1\Online Security Test.url FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» Desktop


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

    C:\Program Files\Video ActiveX Access\ FOUND !
    C:\Program Files\VirusProtectPro 3.6\ FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
    "Source"="About:Home"
    "SubscribedURL"="About:Home"
    "FriendlyName"="My Current Home Page"


    »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
    "{4a9e875b-d032-45e4-8294-789fe3be5b19}"="atrichia"



    »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
    "AppInit_DLLs"=""


    »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "System"=""


    »»»»»»»»»»»»»»»»»»»»»»»» Rustock



    »»»»»»»»»»»»»»»»»»»»»»»» DNS

    Description: Dell TrueMobile 1180 Internal 802.11b Mini PCI Card - Packet Scheduler Miniport
    DNS Server Search Order: 198.68.168.254
    DNS Server Search Order: 63.166.217.20

    HKLM\SYSTEM\CCS\Services\Tcpip\..\{F53242CF-8384-458F-9F93-B14AC2E8E11B}: DhcpNameServer=198.68.168.254 63.166.217.20
    HKLM\SYSTEM\CS1\Services\Tcpip\..\{F53242CF-8384-458F-9F93-B14AC2E8E11B}: DhcpNameServer=198.68.168.254 63.166.217.20
    HKLM\SYSTEM\CS3\Services\Tcpip\..\{F53242CF-8384-458F-9F93-B14AC2E8E11B}: DhcpNameServer=198.68.168.254 63.166.217.20
    HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=198.68.168.254 63.166.217.20
    HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=198.68.168.254 63.166.217.20
    HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=198.68.168.254 63.166.217.20


    »»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


    »»»»»»»»»»»»»»»»»»»»»»»» End
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

    Next, please reboot your computer in Safe Mode by doing the following :
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
    • Instead of Windows loading as normal, a menu with options should appear;
    • Select the first option, to run Windows in Safe Mode, then press "Enter".
    • Choose your usual account.
    Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
    Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

    You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

    The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

    The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

    A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.

    The report can also be found at the root of the system drive, usually at C:\rapport.txt

    Warning: running option #2 on a non infected computer will remove your Desktop background.
     
  5. ktg

    ktg Thread Starter

    Joined:
    Nov 2, 2007
    Messages:
    7
    Okay, so I did as you instructed, and here is the report:

    SmitFraudFix v2.248

    Scan done at 13:32:11.51, Sun 11/11/2007
    Run from C:\Documents and Settings\Katy\Desktop\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
    The filesystem type is NTFS
    Fix run in safe mode

    »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
    "{4a9e875b-d032-45e4-8294-789fe3be5b19}"="atrichia"


    »»»»»»»»»»»»»»»»»»»»»»»» Killing process


    »»»»»»»»»»»»»»»»»»»»»»»» hosts


    127.0.0.1 localhost

    »»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix

    S!Ri's WS2Fix: LSP not Found.


    »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

    GenericRenosFix by S!Ri


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

    C:\WINDOWS\system32\fshqaln.dll Deleted
    C:\DOCUME~1\ALLUSE~1\STARTM~1\Online Security Guide.url Deleted
    C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url Deleted
    C:\DOCUME~1\Katy\FAVORI~1\Online Security Test.url Deleted
    C:\Program Files\Video ActiveX Access\ Deleted
    C:\Program Files\VirusProtectPro 3.6\ Deleted

    »»»»»»»»»»»»»»»»»»»»»»»» DNS

    HKLM\SYSTEM\CCS\Services\Tcpip\..\{F53242CF-8384-458F-9F93-B14AC2E8E11B}: DhcpNameServer=192.168.0.1
    HKLM\SYSTEM\CS1\Services\Tcpip\..\{F53242CF-8384-458F-9F93-B14AC2E8E11B}: DhcpNameServer=192.168.0.1
    HKLM\SYSTEM\CS3\Services\Tcpip\..\{F53242CF-8384-458F-9F93-B14AC2E8E11B}: DhcpNameServer=192.168.0.1
    HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.0.1
    HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.0.1
    HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.0.1


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


    »»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
    !!!Attention, following keys are not inevitably infected!!!

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "System"=""


    »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

    Registry Cleaning done.

    »»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll


    »»»»»»»»»»»»»»»»»»»»»»»» End
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    --------------------------------------------------------------------
    1. Close any open browsers.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • ...
    --------------------------------------------------------------------

    Double click on combofix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
     
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