Help me please, I'm getting freezing in multiple games

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

BellaTheRipper

Thread Starter
Joined
Sep 15, 2018
Messages
3
This could be just because my computer is quite old now, i think its about 4-5 years. But whenever I'm playing some games, recently a game called apb, and chivalry. They will freeze, and when i alt+tab it seems to fix the freeze, I'm guessing it has something to do with the disk, cause on task manager it will shoot up to 99% during these times. This also happens with multitasking and some installations. I just did a system reset and it did not help my problem at all. I'm hoping someone can help me out, as I'm not very well versed in computers. I've searched for malware using bit defender, and nothing has turned up, scanned my drive and it found no problems, and even tested my graphics card which is working fine. The only thing i can attribute this to is my pc getting old, but maybe someone has some ideas. Thank you for you time :)
here are my specs. The screenshot was taken during the installation of my antivirus

Operating system: Windows 10 64bit
Processor:Intel i7
RAM: 8gb
Graphics card: Nvidia Geforce Gtx650
 

Attachments

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please follow the steps below to help troubleshoot your system.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy
and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times if any errors, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply
Step 4:
Run Chkdsk

  1. Click on Start menu
  2. Type in command
  3. Right click on Command Prompt in list and select Run as Administrator
  4. Copy and Paste the command into the command window

    chkdsk c: /r (Change to the correct driver letter if needed)

    Important! If SSD then use: chkdsk c: /f
If the following message is displayed: Choose Y

"Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"
Once the system Restarts the check disk will Start

Step 5:
Follow Steps 1-4 above again
This will create a file called ChkdskLog.txt on your desktop
Upload this file to your next reply

wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt

Step 6:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Were you able to do Step 5 so I can see the chkdsk log?

Also run the following steps:

Step 1:
Download USB Seatools Boot file to your Desktop
1. Uncompress the .zip file
2. Open the USBbootSetup-SeaToolsBootable folder
3. Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe file
4. Follow the steps to create a Bootable USB

1. Boot from the Seatools USB and Run the program
2. Once it starts it will scan for all drives connected to your computer.
3. Select drive you want to test.
4. Select Short Test if it fails then Stop and go to step 9
5. If it passes then
6. Select the Long Generic Test under the Basic Tests menu
7. When the test is complete you will see the result under Test Status
8. The test will indicate either Pass or Fail.
9. Provide the Results in your reply.

If the computer is UEFI you may need to enable CSM or Legacy mode and Disable SecureBoot if available to boot from the USB correctly.

Step 2:
  1. Download GSmartControl and save it on your Desktop;
  2. Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  3. Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  4. Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute(this test can take a few hours to complete);
  5. Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  6. Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply
Step 3:
Test Memory:

Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool

This may take hours so plan to run it overnight.
Testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

MemTest86+ - Test RAM BSOD Tutorials
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top