Help me please

[Streetfigher]

Hello Everyone,

I am new to this site, and i have been looking around in different post, and i dont seem to find what i am looking for. Okay my co-worker has a Compaq Presario Laptop and when he turns it on, it starts to load, but stops at the screen that says: COMPAQ, then restarts or shuts off. My question is: What could be causing this? I'm trying to help him fix the problem, and for my own learning. Im currently going to college for Computer and Network Technologies.
Any help would be nice.
Thanks
Dan

 

[pugmug]

First welcome to the site.Did this problem just start or has it been ongoing? Can he boot the computer into safe mode?

 

[Streetfigher]

Actually, it justs comes on, get to the Compaq screen, and shuts off...No chance to get to safe mode...

 

[pugmug]

What is the exact model number of the compaq laptop?