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Help me with my laptop

Discussion in 'Hardware' started by Clarsion, Jun 27, 2018.

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  1. Clarsion

    Clarsion Thread Starter

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    Hey there was some problem with my laptop and I was trying to download windows from my usb, but there is a problem, something went wrong and now I am stuck on this (put in a picture somewhere). I can't get to bios or anything there is only this thing when I turn it on. Laptop: toshiba
    -had windows 10
    -amd E-1 1.4 ghz processor with graphics
    -1t of storage
    -6gb of RAM
     

    Attached Files:

    Last edited: Jun 27, 2018
  2. dckeks

    dckeks

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    Please provide make, model. Windows version and any other specs that you know in order for us to help.
     
  3. plodr

    plodr

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    (from screenshot) PXE ROM means the computer is looking to boot from a network. That usually happens if it can't see a hard drive or another boot device like a USB stick or USB external hard drive.
    Notice how it ends with insert boot device.
     
  4. Clarsion

    Clarsion Thread Starter

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    Huh ok,
    Do you know how I can fix it (I'm not a tech guy),please?
     
  5. dckeks

    dckeks

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    Whats the make and model of you system? Do you know how to access the bios? Do you have another computer you can use to create bootable media if needed?
     
  6. Jumpoff

    Jumpoff

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    Exactly. Please provide as much info as you can. Did you try connecting it through an external hard drive? More info bud.
     
  7. Clarsion

    Clarsion Thread Starter

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    Ok, sorry that I didn't post everything you need.
    Toshiba satellite c55d-a-118
    (Everything what's inside the pc posted in the first box)
    The bois doesn't open (when I turn on the computer it shows only this-screenshoot. Yes I can probably get another computer somewhere. I have a usb with windows on but it doesn't want too boot from it (probably not downloaded properly)
    I think this is all-sorry again if it is not
     
  8. dckeks

    dckeks

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    It looks like with the your laptop to access the bios you use either the F1 or Esc key during startup. Is that what you are using?

    Also try connecting your Win 10 USB and continually pressing F12 during startup
    to see if you can access the boot menu and then select your USB drive to boot.

    Let me know if any of this works.
     
  9. Clarsion

    Clarsion Thread Starter

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    Huh I have used from the f1to f12 and delete and nothing is working to get to bios because when I press the power button only this shows up. I had an usb with windows 7 on it but when I plug it in and try too boot from that it just shows some weird code and this usb broke so I don't know how to get windows for free like I was using it on the other one which worked really good. But because it was old it probably didn't want to connect to my pc.
     
  10. dckeks

    dckeks

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    Try pressing and holding either F1 or Esc key while pressing the power button and see if you can access the bios. Try both keys. If you still cannot access the bios. Then lets see if the computer recognizes or you can test your hard drive with Seatools as follows:

    1. Go to the following link and Download Seatools. Click on the Download for USB button
    https://www.seagate.com/supportes/downloads/
    2. Extract the USBbootSetup-SeaToolsBootable.zip file
    3. Double click on the SeaToolsBootable_RC_2.1.2.usbBootMaker.exe and follow the instructions to create a Bootable USB

    How to Use:
    1. Once it starts it will scan for all drives connected to your computer.
    2. Select drive you want to test.
    3. Select the Long Generic Test under the Basic Tests menu
    4. When the test is complete you will see the result under Test Status
    5. The test will indicate either Pass or Fail.
    6. Provide the Results in your reply.
     
  11. Clarsion

    Clarsion Thread Starter

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    Ok I will try this as soon as I can get to another pc. Thank you for the support.
     
  12. dckeks

    dckeks

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    Sounds good. Keep me updated.
     
  13. Clarsion

    Clarsion Thread Starter

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    Ok I have tryed the f1(and then esc) and power but it only gives out this thing (picture somewhere). I hope I will get the usb with the seagate thing soon to try that.
     

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  14. Triple6

    Triple6 Moderator

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    Try tapping those keys as you turn it on and key tapping until it goes into the setup.

    It does seem like your hard drive has failed though and isn't being detected to boot from.
     
  15. dckeks

    dckeks

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    I agree from that screenshot your hard drive is not being recognized at all and more then likely is bad. We cannot know for sure until you can either get into the bios or run Seatools.
     
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