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Help Me

Discussion in 'Virus & Other Malware Removal' started by tro002, Jan 18, 2007.

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  1. tro002

    tro002 Thread Starter

    Joined:
    Jan 17, 2007
    Messages:
    2
    I have been having some problems with my computer. It has been freezing when logging in and out and I think I might have a virus or something. I ran my antivirus software, spybot search and destroy, and ad-aware. Is there anything else I can do to make sure my computer is "clean"?

    T-Bone
     
  2. 1002richards

    1002richards Retired Trusted Advisor

    Joined:
    Jan 29, 2006
    Messages:
    5,333
    Hi,
    I think you need to post a HJT (HijackThis) log and let a qualified member (gold shield next to their name) take you through what needs to be done. I suggest you print off this guide, just in case ....
    Please go no further than the stages listed here for now.


    Using Hijackthis with the self-installer that puts it into Program Files for you:

    go to Click here to download HJTsetup.exe


    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then save the log and then the log will open in Notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

    Once you've posted that log here you'll need to wait for a qualified member to take you through the next stages.You'll get great help ...

    Richard.
     
  3. tro002

    tro002 Thread Starter

    Joined:
    Jan 17, 2007
    Messages:
    2
    This is the log I got:

    Logfile of HijackThis v1.99.1
    Scan saved at 4:42:55 PM, on 1/21/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\system32\basfipm.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\Symantec AntiVirus\SavRoam.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\AIM\aim.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\PROGRA~1\Qualcomm\Eudora\Eudora.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mybucknell.bucknell.edu/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [WildTangent CDA] "C:\Program Files\WildTangent\Apps\CDA\GameDrvr.exe" /startup "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0500.dll"
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
    O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_7 -reboot 1
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
    O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
    O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: WLANKEEPER - IntelĀ® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115

    Hi, Welcome to TSG!!

    Was there anything those programs could not remove?

    Your log looks clean aside from this pest which some people like...

    Run HJT again and put a check in the following:

    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://zone.msn.com/bingame/zuma/def...ploader_v6.cab

    Close all applications and browser windows before you click "fix checked".
     
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