HELP!! My PC is dying

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stevewhitt

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Apr 4, 2007
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Hi,
Hope someone can help me here. My PC started acting up about 3 months ago. First it kept restarting and when it came back on I reported the 'serious error' the system had recovered from. I get this message...
Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
I followed the self help as best I could but no improvement, and things are getting steadily worse. Now I cannot play audio/video, and loads of things 'encounter a problem and need to close', today even the screensaver!
I have scanned entire system with Norton, no virus, I have cleaned up spyware with Ad-Aware. I think I have installed an updated device driver for graphics card. Please help, whilst I can still get on the net!
Steve:) PS. Just had an error message that said 'generic Host Processor has encountered a problem and needs to close. Is there anything I need to do before anyone will help me? This HJT thingy for instance?
 

stevewhitt

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Apr 4, 2007
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Could someone please help TODAY? It's getting worse. generic host process for win32 keeps closing itself after starting up. no audio/video, windows updates download but fail to install. I'm back at work for 1 week after tomorrow and at this rate ther will be no PC left by next time I have a day off! I have been told I need to re-install windows xp, is this true?
Thanks
Steve
 
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Apr 8, 2007
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Do you know how? This seems like a MAJOR system screw-up. It seems like re-installing IS a good option. It also seems (to me) that this might be registry-related. If you can get on the net, go to google and search for "registry cleaner". Get a registry cleaner (most will do the job), run it, and fix all the errors it comes up with. It also might be a driver error, judging by the error message you posted. Unfortunately, I'm no expert at drivers.
 

bonk

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Do you have a Printer or Scanner attached to that PC?
 

stevewhitt

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Apr 4, 2007
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9
Hi,
Yes, I have both a printer and a scanner. I'm not sure the person who suggested to me that re-installing windows actually knew anything about it! I have followed the link, and done as it suggests but still things get worse.
Steve
 

bonk

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Uninstall your Printer and scanner and disconnect them from your PC.


Restart the PC and see the results.
 

stevewhitt

Thread Starter
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Apr 4, 2007
Messages
9
Hi,
I have uninstalled and disconnected both scanner and printer, the problem persists. After restarting all seems ok the the generic host process for win32 has encountered a problem and needs to close message is displayed.
 
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Before your PC dies. It is the driver for your video card, which is the thing that processes graphics commands from your PC and converts them to signals that can be displayed on your monitor. If you didn't know.
 
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I searched the number at the end of the error you posted and it came up with the page I linked to. Before I did this, I thought it was a major driver error. But now I know - You don't need to reinstall windows. Just read the link! The number at the end of the error is a reference to a Microsoft Knowledge Base article - remember that in future and search for the number in Google or the KB itself.
 
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After reading the article, find your video card manufacturer's website and download the drivers. Re-install them. If you don't know what make your video card is, then it may be much easier to run a "repair" install. This re-installs Windows, but keeps all your programs and settings. However, it will not keep Windows updates or updates to built-in programs (like the Internet Explorer 7 update or the Media Player 10/11 update).
 
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The article also says it may be related to Symantec PCAnywhere. If you have this installed, try removing it or looking for an update, as mentioned in the article. And remember, it's your best bet to try out as many solutions as you can, not just mark one person as stupid and follow another's instructions.
 

stevewhitt

Thread Starter
Joined
Apr 4, 2007
Messages
9
Hi Richard,
I already tried that, and downloaded ATI control centre etc for vidoe card, no joy. This generic host process for win32 seems to getting more frequent and I can't get updates, install ie7 etc
Steve
 
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