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HELP!! My PC is dying

Discussion in 'Windows XP' started by stevewhitt, Apr 4, 2007.

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  1. stevewhitt

    stevewhitt Thread Starter

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    Hi,
    Hope someone can help me here. My PC started acting up about 3 months ago. First it kept restarting and when it came back on I reported the 'serious error' the system had recovered from. I get this message...
    Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)
    I followed the self help as best I could but no improvement, and things are getting steadily worse. Now I cannot play audio/video, and loads of things 'encounter a problem and need to close', today even the screensaver!
    I have scanned entire system with Norton, no virus, I have cleaned up spyware with Ad-Aware. I think I have installed an updated device driver for graphics card. Please help, whilst I can still get on the net!
    Steve:) PS. Just had an error message that said 'generic Host Processor has encountered a problem and needs to close. Is there anything I need to do before anyone will help me? This HJT thingy for instance?
     
  2. stevewhitt

    stevewhitt Thread Starter

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    Could someone please help TODAY? It's getting worse. generic host process for win32 keeps closing itself after starting up. no audio/video, windows updates download but fail to install. I'm back at work for 1 week after tomorrow and at this rate ther will be no PC left by next time I have a day off! I have been told I need to re-install windows xp, is this true?
    Thanks
    Steve
     
  3. richard94

    richard94

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    Do you know how? This seems like a MAJOR system screw-up. It seems like re-installing IS a good option. It also seems (to me) that this might be registry-related. If you can get on the net, go to google and search for "registry cleaner". Get a registry cleaner (most will do the job), run it, and fix all the errors it comes up with. It also might be a driver error, judging by the error message you posted. Unfortunately, I'm no expert at drivers.
     
  4. bonk

    bonk Banned

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    Do you have a Printer or Scanner attached to that PC?
     
  5. richard94

    richard94

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  6. stevewhitt

    stevewhitt Thread Starter

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    Hi,
    Yes, I have both a printer and a scanner. I'm not sure the person who suggested to me that re-installing windows actually knew anything about it! I have followed the link, and done as it suggests but still things get worse.
    Steve
     
  7. bonk

    bonk Banned

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    Uninstall your Printer and scanner and disconnect them from your PC.


    Restart the PC and see the results.
     
  8. stevewhitt

    stevewhitt Thread Starter

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    Hi,
    I have uninstalled and disconnected both scanner and printer, the problem persists. After restarting all seems ok the the generic host process for win32 has encountered a problem and needs to close message is displayed.
     
  9. richard94

    richard94

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    Hey! Just check out my link!
     
  10. richard94

    richard94

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    Before your PC dies. It is the driver for your video card, which is the thing that processes graphics commands from your PC and converts them to signals that can be displayed on your monitor. If you didn't know.
     
  11. richard94

    richard94

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    I searched the number at the end of the error you posted and it came up with the page I linked to. Before I did this, I thought it was a major driver error. But now I know - You don't need to reinstall windows. Just read the link! The number at the end of the error is a reference to a Microsoft Knowledge Base article - remember that in future and search for the number in Google or the KB itself.
     
  12. richard94

    richard94

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    I'm just trying to help.
     
  13. richard94

    richard94

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    After reading the article, find your video card manufacturer's website and download the drivers. Re-install them. If you don't know what make your video card is, then it may be much easier to run a "repair" install. This re-installs Windows, but keeps all your programs and settings. However, it will not keep Windows updates or updates to built-in programs (like the Internet Explorer 7 update or the Media Player 10/11 update).
     
  14. richard94

    richard94

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    The article also says it may be related to Symantec PCAnywhere. If you have this installed, try removing it or looking for an update, as mentioned in the article. And remember, it's your best bet to try out as many solutions as you can, not just mark one person as stupid and follow another's instructions.
     
  15. stevewhitt

    stevewhitt Thread Starter

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    Hi Richard,
    I already tried that, and downloaded ATI control centre etc for vidoe card, no joy. This generic host process for win32 seems to getting more frequent and I can't get updates, install ie7 etc
    Steve
     
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