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Help! My router wont connect too internet

Discussion in 'Networking' started by ashleighphelps, Nov 26, 2011.

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  1. ashleighphelps

    ashleighphelps Thread Starter

    Joined:
    Nov 26, 2011
    Messages:
    2
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Angel>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Angels
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
    Physical Address. . . . . . . . . : 70-1A-04-3C-6E-86
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-25-64-69-A6-65
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::25ae:c35:8a2c:f1ad%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 72.240.210.120(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.240.0
    Lease Obtained. . . . . . . . . . : Friday, November 25, 2011 3:59:42 PM
    Lease Expires . . . . . . . . . . : Saturday, November 26, 2011 2:09:07 PM
    Default Gateway . . . . . . . . . : 72.240.208.1
    DHCP Server . . . . . . . . . . . : 72.240.0.87
    DHCPv6 IAID . . . . . . . . . . . : 251667812
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6A-C9-4F-00-25-64-69-A6-65
    DNS Servers . . . . . . . . . . . : 72.240.13.7
    72.240.13.6
    156.154.70.43
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B5FEB52D-AAA7-4766-B21E-08F3C84BA
    1D5}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c1e:123f:b70f:2d87(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1c1e:123f:b70f:2d87%10(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 15:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:48f0:d278::48f0:d278(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 72.240.13.7
    72.240.13.6
    156.154.70.43
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter Local Area Connection* 16:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{AE22E32F-C8CB-4E5E-BCC5-E4379543B
    A5E}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Angel>

    I GOT A WIRELESS ROUTER I USED TOO USE, IT WONT CONNECT I DID THE CMD..IPCONFIG/ALL AND ABOVE IS ALL MY INFO FROM THAT... SOMEONE PLEASE HELP THANKS
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    make and model of the modem and routers you have
    Also how are they connected together - all the details and the ports used to plug the cable in

    that ipconfig /all is showing a public IP - that is usually from a modem and not a router - or a router connected incorrectly
     
  3. ashleighphelps

    ashleighphelps Thread Starter

    Joined:
    Nov 26, 2011
    Messages:
    2
    i have a modem i got from my cable company its motorola sb5100 and i have a linksys router wrt54g i do not have an installation disc, right now i am on the internet using the ethernet cable hooked to my modem, and laptop... i tried hooking up hte wireless but its not worknig ,,,
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
    and that was how you where connected when you posted the ipconfig /all - correct ?

    connect the modem to the router making sure that you connect the cable to the internet labelled connection
    now connect the laptop by cable to one of the 4 LAN ports labelled 1 - 4

    complete a full power cycle

    now post back the status of all the lights on the modem and on the router
    also post back an ipconfig /all and the following ping tests

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
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