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HELP my sister is having laptop issues

Discussion in 'Hardware' started by kosp41302, Aug 29, 2006.

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  1. kosp41302

    kosp41302 Thread Starter

    Joined:
    Jun 8, 2006
    Messages:
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    I am hoping someone here can help my sister, she is having issues with her laptop..

    her laptop is a toshiba satellite.

    her problem is if the computer is idle the screen goes completely blank she can't get it to go back to whatever she was doing, and her wireless mouse and the mouse on the laptop cannot be used. she also had the screen go blank when she attempted to get into microsoft explorer. the only way she can get the pc to do what she wants is to hold in the power button and shut it down improperly. she has already run a virus scan and an ad-ware scan but they turned up nothing. please help her as she has a tight budget and can't afford to take it in to be repaired so hopefully this is something she can do herself --with help from you guys. please respond ASAP thanks in advance.
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    Under Power Settings, (which may refer you to the specific Toshiba power management) in Control Panel, disable Hibernation and set it to never use Standby. It sounds like it is going ito hibernation or standby and dying in its sleep, not an uncommon event.

    Usually relates to a driver issue, but if hibernation and standby are not used then it should never need to be looked at any deeper.
     
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