Help!! Need 'Video Controller' for my Toshiba Satellite

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webgrrlie418

Thread Starter
Joined
Jan 1, 2013
Messages
3
HELP!! Please :) I am using an older Toshiba Satellite A5-S1592 and every time I start, I get a window telling me a need the 'video controller'. This laptop is less than 10 yrs. old, but I called Toshiba, and although the guy was nice, he looked and looked, and found nothing.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,137
Hi, are you have any problems related to the 'Video Controller?'
Does your Pc start up and run a Ok?

Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
------
Download Security Check by screen317
http://screen317.spywareinfoforum.org/
Save it to your Desktop.

Double click the install icon - if you have Windows Xp installed.
Right click and select "Run as Administrator" - if you are using Vista or Win 7.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad - and will save a log called checkup.txt.
Post the result of the scan here.
 

webgrrlie418

Thread Starter
Joined
Jan 1, 2013
Messages
3
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 2.70GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 990 Mb
Graphics Card:
Hard Drives: C: Total - 33149 MB, Free - 418 MB; E: Total - 5004 MB, Free - 4124 MB;
Motherboard: TOSHIBA, DBL00
Antivirus: Norton Internet Security, Updated: Yes, On-Demand Scanner: Enabled

Results of screen317's Security Check version 0.99.56
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Norton Internet Security
`````````Anti-malware/Other Utilities Check:`````````
FixCleaner
Java(TM) 6 Update 37
Java 7 Update 10
Java(TM) SE Runtime Environment 6 Update 1
Java version out of Date!
Adobe Reader XI
Mozilla Firefox (17.0.1)
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 33% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,137
Start > Search box - Type
msconfig
Under the Start Up Tab.
Untick all entries Except

Visicom_antiphishing

Norton does not always show in the start up list but will be running.

Apply > Ok > Reboot your Pc.

The System Configuration Utility box appear on retstart - saying changes have been made.
Tick the box on the lower left and then OK.

Any entry can be re-enabled using msconfig - if it needs to be
http://netsquirrel.com/msconfig/index.html
------
Add - Remove Programs.
Uninstall both uTorrent and FixCleaner
------
Java version out of Date!
Download the latest version - uninstall the old - install the new version.
java.com: Java + You
http://www.java.com/en/
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,137
While you are here..
Download MalwareBytes and SuperAntiSpyware to your desktop.
Download the Free versions of both programs.

MalwareBytes

SuperAntiSpyware

Once they are downloaded to your desktop.
Close all open browser windows.

MalwareBytes
Click on the Install icon - allow it to update during the install process.
Start Malwarebytes Anti-Malware.
Click on Scanner > then quick scan > then Scan.
Any infections or problems will be highlighted in red.
After the scan is finished - Click - Show Results.
Check that all entries are selected.
Click - Remove Selected.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes again.
Click on the Logs Tab.
Highlight the scan log entry.
Click - Open.
The scan log will appear in Notepad.
Copy and paste it in your next post.

SuperAntiSpyware
Click on the install icon - allow it to update during the install process.
Select the Quick Scan option.
Click Scan your Computer.
Any infections or problems will be highlighted in red.
After the scan is finished.
Click Continue.
Check that everything is listed.
Click Remove Threats.
Click OK - then click Finish
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start SuperAntiSpyware again.
Click View Scan Logs.
Highlight the scan log entry.
Click - View Selected Log.
The scan log will appear in Notepad.
Copy and paste in your next post.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,439
HELP!! Please :) I am using an older Toshiba Satellite A5-S1592 and every time I start, I get a window telling me a need the 'video controller'. This laptop is less than 10 yrs. old, but I called Toshiba, and although the guy was nice, he looked and looked, and found nothing.
Is your laptop actually a Toshiba Satellite A35-S1592?

Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.
What's listed in the Display Adapters heading?

--------------------------------------------------------------
 
Joined
Mar 13, 2003
Messages
1,230
I know this may sound strange
but, i have had two instances where the computer would indicate a problem with video controller and even if you try to re-install the drivers, it would not install.
the problem in both my cases had nothing to do with the actual video controller
believe it or not, the problem was with a failing harddrive

find out the make of your harddrive and run a test on it, to make sure it is not failing
seagate and western digital have their own utilities to test harddrive
 
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