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Help needed with DVD/ CDRW Combo drive on Inspiron 8500

Discussion in 'Hardware' started by bookie34, Feb 13, 2005.

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  1. bookie34

    bookie34 Thread Starter

    Joined:
    Feb 13, 2005
    Messages:
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    Help - my Dell Inspiron 8500 seems to recognise my DVD/ CDRW drive when I go into "My Computer" or device manager, but whenever I try putting a software CD in it, it starts to whirr away but then stops, leaving my laptop fozen.

    Dell technical support said that I simply needed to replace the drive, which I have now done, but the new one does not work either.

    Device manager says that the drive is working properly, and when I tried updating the driver it said that I already had the latest driver installed.

    When I swap the DVD/ CDRW drive over for my floppy disk drive (which plugs into the same bay), the floppy drive works OK, so I wouldn't have thought there is a problem with the connection.

    I did once get an error message saying that a previous version of the driver still existed in memory, but I am not sure what this means.

    Can anybody suggest a solution?

    Thanks

    bookie34
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,888
    First Name:
    Rob
    You may want to uninstall/remove the current CD-ROM driver from Device Manager and reboot. Windows will reinstall the driver automatically.


    You should also go to the Dell website and download/install any updates for the laptop. There maybe something that deals with the CD drive or the drive bay. ALso see if there are any patches/updates available for your CD burning software.
     
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