Help needed with DVD/ CDRW Combo drive on Inspiron 8500

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bookie34

Thread Starter
Joined
Feb 13, 2005
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1
Help - my Dell Inspiron 8500 seems to recognise my DVD/ CDRW drive when I go into "My Computer" or device manager, but whenever I try putting a software CD in it, it starts to whirr away but then stops, leaving my laptop fozen.

Dell technical support said that I simply needed to replace the drive, which I have now done, but the new one does not work either.

Device manager says that the drive is working properly, and when I tried updating the driver it said that I already had the latest driver installed.

When I swap the DVD/ CDRW drive over for my floppy disk drive (which plugs into the same bay), the floppy drive works OK, so I wouldn't have thought there is a problem with the connection.

I did once get an error message saying that a previous version of the driver still existed in memory, but I am not sure what this means.

Can anybody suggest a solution?

Thanks

bookie34
 

Triple6

Rob
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Joined
Dec 26, 2002
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52,933
You may want to uninstall/remove the current CD-ROM driver from Device Manager and reboot. Windows will reinstall the driver automatically.


You should also go to the Dell website and download/install any updates for the laptop. There maybe something that deals with the CD drive or the drive bay. ALso see if there are any patches/updates available for your CD burning software.
 
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