1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Help needed with DVD/ CDRW Combo drive on Inspiron 8500

Discussion in 'Hardware' started by bookie34, Feb 13, 2005.

Thread Status:
Not open for further replies.
  1. bookie34

    bookie34 Thread Starter

    Feb 13, 2005
    Help - my Dell Inspiron 8500 seems to recognise my DVD/ CDRW drive when I go into "My Computer" or device manager, but whenever I try putting a software CD in it, it starts to whirr away but then stops, leaving my laptop fozen.

    Dell technical support said that I simply needed to replace the drive, which I have now done, but the new one does not work either.

    Device manager says that the drive is working properly, and when I tried updating the driver it said that I already had the latest driver installed.

    When I swap the DVD/ CDRW drive over for my floppy disk drive (which plugs into the same bay), the floppy drive works OK, so I wouldn't have thought there is a problem with the connection.

    I did once get an error message saying that a previous version of the driver still existed in memory, but I am not sure what this means.

    Can anybody suggest a solution?


  2. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    You may want to uninstall/remove the current CD-ROM driver from Device Manager and reboot. Windows will reinstall the driver automatically.

    You should also go to the Dell website and download/install any updates for the laptop. There maybe something that deals with the CD drive or the drive bay. ALso see if there are any patches/updates available for your CD burning software.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/330098

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice