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Help needed!

Discussion in 'Networking' started by Mjtheone, Jan 9, 2013.

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  1. Mjtheone

    Mjtheone Thread Starter

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    Hi I'm new here and not very good with this sort of thing so I hope I make sense!

    At home I have a bt home hub 2, unlimited Internet. I'm having real problems connecting my xbox wirelessly. A little while ago my Internet connection used to drop on all devices connected to it when on any other wireless channel other then channel 11. However, whilst on channel 11, although this solves the Internet connection dropping problem, I have bad lag on online gaming on my xbox. I have opened all ports and have an open nat type but still lag. It also connects to the Internet fine. I am unable to wire the connection as the hub is downstairs and the Xbox is in my room upstairs.

    I have been told that a wireless extender is what I need, but I have no idea which one is the right one I need. Can anyone explain what they do/which one is the best to buy? I want to be able to plug it in my room and hard wire the Xbox to make sure I don't lag on games anymore!!

    Thanks in advance :)
     
  2. etaf

    etaf Moderator

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    do you have alaptop with with wireless and you can put it near to the xbox and let us see an xirrus screen shot in that position

    it maybe wireless interference or poor signal and xirrus will help us identify that

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    If you are using the Mac OS then use http://www.istumbler.net/

    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. Mjtheone

    Mjtheone Thread Starter

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    Not sure what to do!! Sorry! Probably as I'm female!
     
  4. etaf

    etaf Moderator

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    i doubt it

    OK - so we want to download a program onto a wireless enabled PC that will look at the wireless network and give us some information

    the instructions are quite comprehensive and cover most eventualities - so it may appear daunting at first reading.

    can you download the program and run - it should produce a screen that looks like the attached screen shot
     

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  5. Mjtheone

    Mjtheone Thread Starter

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    Ok i hope i've done this right!
     

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  6. etaf

    etaf Moderator

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    yes, and channel 6 maybe better, but need to see all the networks - if you click on networks top left area

    BUT as the xbox is the issue then can you put the laptop near the xbox - so we can get a least an indication of what the laptop thinks the wireless is like near to the xbox
     
  7. Mjtheone

    Mjtheone Thread Starter

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    sorry for delayed response!! hope this is right!
     
  8. Mjtheone

    Mjtheone Thread Starter

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    would help if i attached it lol
     

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  9. etaf

    etaf Moderator

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    channel 11 looks OK - as the three signals are from your router and part of the BT router sharing

    also in that position the signal looks good - although , that does not necessarily mean that is what the xbox adapter is seeing - BUT at least its too low

    how far away is the laptop screen (where the wireless aerial is located , in the frame around the screen) from the actual xbox adapter - is the xbox inside a cabinet and the adapter at the back - what xbox adapter do you have -like this
    http://www.game.co.uk/en/xbox-360-wireless-network-adapter-18917
    http://www.tesco.com/direct/xbox-360-wireless-network-adaptor/542-5239.prd
     
  10. Mjtheone

    Mjtheone Thread Starter

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    I have the one you posted from game. Laptop is about half a metre away from the Xbox and the adapter is actually in the front!
     
  11. Mjtheone

    Mjtheone Thread Starter

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    Channel 11 is the best channel, but it makes xbox gaming so laggy
     
  12. etaf

    etaf Moderator

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    you could try channel 1

    FYI
    channel 1 , 6 and 11 do not overlap - which is why they are the more common channels used
    see image
     

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  13. Mjtheone

    Mjtheone Thread Starter

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    Tried both 1 and 6 and the Internet drops on both for some reason!
     
  14. etaf

    etaf Moderator

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    it may be worth changing the security to WPA
    sometimes that can make a difference
    also - just a few feet change - or even the orientation of the aerial can make a big difference - any movement on the router and is the router aerial external - can you move 90 degrees
     
  15. Mjtheone

    Mjtheone Thread Starter

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    Have tried all of them except the WAP thing, how do I do that? Referring to the original question, would a wireless extender help me? If so can you assist on how to use one?
     
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