help needed

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xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
Help ! Today i was watching a movie on my laptop and suddenly the program lagged and my speakers stopped working ! there was an X over my speakers and the driver dissapeared. I tried downloading a new driver off the hp site but then it didnt work, because there is an ! exclamation mark next to the driver now.. and when i try to update it manually, it says "this device cannot start(code 10)".

Is there any other way i can solve this ? I don't think that i downloaded the wrong driver from the site...

my laptop is a hp pavilion dv6700 entertainment pc

HELP ?
thanks ? :)
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,611
It could be malware related or there could be other reasons.

What is the operating system on your laptop? I believe it's Vista but want to be sure.
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
im using vista home premium


and yesterday I gave up and went to sleep. today when I opened my laptop, I had sound again.. but as i was watching youtube .. it worked for like 1 hour and then there was no sound again. Then like 10 minutes later, there was sound again. And then right now i have no sound... Is there something wrong with my speakers? How do i solve it ?

THANK YOU
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
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Messages
17,018
Do you have sleep or hibernation turned on?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,611
Please go here to download HijackThis.
  • To the right of the green arrow under HijackThis downloads click on the Executable button and download the HijackThis.exe file to your desktop.
  • Double-click the HijackThis.exe file on your desktop to launch the program. If you get a security warning asking if you want to run this software because the publisher couldn't be verified click on Run to allow it.
  • Click on the Scan button. The scan will not take long and when it's finished the resulting log will open automatically in Notepad.
  • Click on the Save log button and save the log file to your desktop. Copy and paste the contents of the log in your post.
Please do not fix anything with HijackThis unless you are instructed to do so. Most of what appears in the log will be harmless and/or necessary.
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:03:44 PM, on 27/12/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18999)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SndVol.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\Owner\Downloads\HijackThis.exe

O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll
O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: (no name) - {D0943516-5076-4020-A3B5-AEFAF26AB263} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Owner\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\System32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.12) Gecko/2009070611 Firefox/3.0.12 (.NET CLR 3.5.30729)" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=473&nc_referer=&age=1&hiscore=29910&sp=0&questionSet=&r=5356173&width=600&height=440&quality=high"
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Startup: Funshion.lnk = C:\Program Files\Funshion Online\Funshion\Funshion.exe
O4 - Startup: ViiKiiDesktopPlugin.lnk = C:\Program Files\ViiKiiDesktopPlugin\ViiKiiDesktopPlugin.exe
O4 - Startup: 雄iTudou.lnk = C:\Program Files\Tudou\iTudou\iTudou.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll/206 (file missing)
O9 - Extra button: Aa¥UcIAoAA!uHP Smart Web Printing!v - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O15 - Trusted Zone: http://list1.111222.cn
O15 - Trusted Zone: http://kan.pps.tv
O15 - Trusted Zone: http://list1.pps.tv
O15 - Trusted Zone: http://tvguide.pps.tv
O15 - Trusted Zone: http://vodguide.pps.tv
O15 - Trusted Zone: http://list1.ppstream.com
O15 - Trusted Zone: http://notice.ppstream.com
O15 - Trusted Zone: http://xml1.ppstream.com
O15 - Trusted Zone: http://xml2.ppstream.com
O15 - Trusted Zone: http://xml3.ppstream.com
O15 - Trusted Zone: http://list1.ppstream.net
O15 - Trusted Zone: http://list1.ppstv.com
O15 - Trusted Zone: http://list1.ppstv.net
O15 - ESC Trusted Zone: http://list1.111222.cn
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O15 - ESC Trusted Zone: http://kan.pps.tv
O15 - ESC Trusted Zone: http://list1.pps.tv
O15 - ESC Trusted Zone: http://tvguide.pps.tv
O15 - ESC Trusted Zone: http://vodguide.pps.tv
O15 - ESC Trusted Zone: http://list1.ppstream.com
O15 - ESC Trusted Zone: http://notice.ppstream.com
O15 - ESC Trusted Zone: http://xml1.ppstream.com
O15 - ESC Trusted Zone: http://xml2.ppstream.com
O15 - ESC Trusted Zone: http://xml3.ppstream.com
O15 - ESC Trusted Zone: http://list1.ppstream.net
O15 - ESC Trusted Zone: http://list1.ppstv.com
O15 - ESC Trusted Zone: http://list1.ppstv.net
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-CA/a-UNO1/GAME_UNO1.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab57176.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\Windows\system32\hasplms.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12835 bytes
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
nope i dont have hibernation or sleep turned on.

ALSO today when i was watching something on youtube, mozilla firefox said my "flash plugin" crashed, and then afterwards there was no sound on my speakers. I tried opening itunes to test if my speakers were still working, and basically all programs or websites such as youtube, which play music, died on me. Like not died but the program stopped running kinda? "not responding". Then after 10 minutes, the speakers worked again.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,611
Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18999

29/12/2010 3:25:34 PM
mbam-log-2010-12-29 (15-25-34).txt

Scan type: Quick scan
Objects scanned: 135001
Time elapsed: 16 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\AppData\Local\Temp\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Owner\Favorites\杬惘厙 - 杬ㄐ扂炰辣.url (Malware.Trace) -> Quarantined and deleted success
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
hmmmm after removing those two "viruses", my sound is back for my speakers.. but then when i watch my dramas on youtube or soemthing, my flash plugin crashes and then i get no sound again! I can still see that the sound driver is there. Also sound stops abit sometimes when im using msn still..
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
this morning when i turned on my computer my speakers werent working and there was an X again saying that "no audio input device is installed"

help ? thanks ? :)
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,611
Please visit Combofix Guide & Instructions for instructions for installing the recovery console and downloading and running ComboFix.

The only thing different from the instructions there is that when downloading and saving the ComboFix.exe I would like you to rename it to puppy.exe please.

Post the log from ComboFix when you've accomplished that along with a new HijackThis log.

Important notes regarding ComboFix:

ComboFix may reset a number of Internet Explorer's settings, including making it the default browser. This can easily be changed once we're finished.

ComboFix also prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you, please let me know. This can be undone manually when we're finished. Read HERE for an article written by dvk01 on why we disable autoruns.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
118,611
What do you mean nothing happened?
 

xstarrylovex

Thread Starter
Joined
Dec 26, 2010
Messages
10
like after i installed it ,, it was loading right ? then iuno it didnt load on my laptop.. and it just basically like stopped the programs in my computer.. so i just did a system restore..
 
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