Help! Norton Antispam has me in a do loop c/n open OE6

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miltw

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Joined
Sep 1, 2004
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I recently installed Norton Internet Security 2004 to my XP Machine and for some reason I cannot get into Outlook Express.

I keep getting the following error message :

"The Folder could not be created. A folder name must contain at least one character"

I checked the Norton knowledge base and they identified the exact problem -blamed it on the fact that I don't have OE as my default mail client. Fixed that and it still puts me in "do loop" by asking me to restart OE. Out of frustration I called Norton Tech Support, however they want to charge me $29.95 per incident. Tech Support person suggested I try creating a new user and that did not help. Has anyone expereinced this problem ? Need help ! :confused:
 

miltw

Thread Starter
Joined
Sep 1, 2004
Messages
4
Problem solved ! Extracted (cut) Antispam folder from Symantec Common Files folder. Put the folder in a safe place on the desktop. Restarted Outlook and it let me get in to change Outlook to the default mail client within the application. Put the Antispam folder back into the Common Files folder and restarted OE. OE and Anitspam now working perfectly. Man, that was a frustrating problem. To think I was going to fall prey to the $29.95 per incident Tech Support of Symantec. :eek: I hope this helps someone else. :p
 
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